CUSTOMER SERVICE MANAGER / SALARY
KENYA

SALARY SURVEYS

8

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

157.53 KES = 1 USD

1,870,672 KES

$11,875 USD

Nairobi

1,870,829 KES

1,102,712 KES

$7,000 USD

Including "Nairobi"

Excluding "Nairobi"

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Average Salary / Customer Service Manager / Kenya

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Average salary for Customer Service Manager / Kenya is 1,870,672 KES per year. The most typical earning is 1,102,712 KES. All data are based on 8 salary surveys. Salaries are different between men and women. Men receive an average salary of 1,795,845 KES. Women receive a salary of 2,000,634 KES.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 2,000,634 KES. The second most paid education level is Some College with salary of 913,675 KES.

Different experiences affect earning as well. People with 12-16 Years of experience receive salary of 3,355,395 KES. Employees with 4-8 Years of experience receive 2,583,497 KES.

Levels / Customer Service Manager / Kenya (Gross KES)

Salary Levels (KES) per Year	Surveys	[%]
157,500 KES - 314,899 KES	0	n/a
315,100 KES - 472,399 KES	0	n/a
472,600 KES - 787,499 KES	0	n/a
THE MOST TYPICAL SALARY
787,700 KES - 1,575,099 KES	5	100% 62.5%
1,575,300 KES - 2,362,799 KES	1	37.5% 12.5%
2,363,000 KES - 3,150,399 KES	0	n/a
3,150,600 KES - 3,938,099 KES	2	25% 25%
3,938,300 KES - 4,725,799 KES	0	n/a
4,725,900 KES - 5,513,399 KES	0	n/a
5,513,600 KES - 6,301,099 KES	0	n/a
6,301,200 KES - 7,088,699 KES	0	n/a
7,088,900 KES - 7,876,399 KES	0	n/a
7,876,500 KES - 8,663,999 KES	0	n/a
8,664,200 KES - 9,451,699 KES	0	n/a
9,451,800 KES - 10,239,299 KES	0	n/a
10,239,500 KES - 11,026,999 KES	0	n/a
11,027,100 KES - 11,814,599 KES	0	n/a
11,814,800 KES - 12,602,299 KES	0	n/a
12,602,400 KES - 13,389,899 KES	0	n/a
13,390,100 KES - 14,177,599 KES	0	n/a
14,177,700 KES - 14,965,199 KES	0	n/a
14,965,400 KES - 15,752,899 KES	0	n/a
15,753,000 KES - 16,540,499 KES	0	n/a
16,540,700 KES - 17,328,199 KES	0	n/a
17,328,300 KES - 18,115,799 KES	0	n/a
18,116,000 KES - 18,903,499 KES	0	n/a
18,903,600 KES - 19,691,099 KES	0	n/a
19,691,300 KES - 20,478,799 KES	0	n/a
20,478,900 KES - 21,266,399 KES	0	n/a
21,266,600 KES - 22,054,099 KES	0	n/a
22,054,200 KES - 22,841,699 KES	0	n/a
22,841,900 KES - 23,629,399 KES	0	n/a
HIGH SALARIES
23,629,500 KES - 25,204,699 KES	0	n/a
25,204,800 KES - 26,779,999 KES	0	n/a
26,780,200 KES - 28,355,299 KES	0	n/a
28,355,500 KES - 29,930,599 KES	0	n/a
29,930,800 KES - 31,505,899 KES	0	n/a
31,506,100 KES - 33,081,199 KES	0	n/a
33,081,400 KES - 34,656,499 KES	0	n/a
34,656,700 KES - 36,231,799 KES	0	n/a
36,232,000 KES - 37,807,099 KES	0	n/a
37,807,300 KES - 39,382,399 KES	0	n/a
39,382,600 KES - 55,135,599 KES	0	n/a

Gender / Customer Service Manager / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	3	2,000,634 KES
2	Men	5	1,795,845 KES

Education / Customer Service Manager / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Bachelors Degree	7	2,000,634 KES
2	Some College	1	913,675 KES

Experience / Customer Service Manager / Kenya (Gross KES)

#		Surveys
1	12-16 Years	1	3,355,395 KES
2	4-8 Years	2	2,583,497 KES
3	8-12 Years	1	2,158,165 KES
4	1-2 Years	1	1,134,218 KES
5	2-4 Years	3	1,055,453 KES

Age / Customer Service Manager / Kenya (Gross KES)

#		Surveys
1	36-40	1	3,355,395 KES
2	26-30	4	2,110,906 KES
3	21-25	1	1,134,218 KES
4	31-35	2	1,023,947 KES

Work Type / Customer Service Manager / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	7	2,000,634 KES
2	Contract	1	913,675 KES

Cities / Customer Service Manager / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Nairobi	8	1,874,610 KES

People's individual salary examples (surveys)

Customer Service Africa

Posted 01 March 2019
Key knowledge and tasks

"Attending to customer inquiries, Order bookings, dispatches, office administration, creating materials in system, PO bokings, amendments, quoations."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	12-16 Years	n/a	3,348,100 KES

Client Relationship Manager

Posted 13 February 2019
Key knowledge and tasks

"Handle customer queries, invite renewals, collect premiums, handle claims."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	1-2 Years	n/a	1,133,600 KES

Customer Service Manager

Posted 30 January 2019
Key knowledge and tasks

"Handling customers' queries."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	2-4 Years	n/a	1,133,600 KES

Customer Experience

Posted 12 September 2018
Key knowledge and tasks

"Tracking customer issues arising and working with departments to resolve them."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	2-4 Years	n/a	1,122,400 KES