CUSTOMER SERVICES / SALARY
ROMANIA

SALARY SURVEYS

36

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

4.5 RON = 1 USD

92,632 RON

$20,569 USD

Bucharest

93,893 RON

54,041 RON

$12,000 USD

Including "Bucharest"

Excluding "Bucharest"

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Average Salary / Customer Services / Romania

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Average salary for Customer Services / Romania is 92,632 RON per year. The most typical earning is 54,041 RON. All data are based on 36 salary surveys. Salaries are different between men and women. Men receive an average salary of 117,090 RON. Women receive a salary of 76,559 RON.

Based on education, the highest salaries receive people with High School with salary of 149,966 RON. The second most paid education level is Masters Degree with salary of 101,328 RON.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 217,068 RON. Employees with 1-2 Years of experience receive 101,779 RON.

Levels / Customer Services / Romania (Gross RON)

Salary Levels (RON) per Year	Surveys	[%]
13,500 RON - 22,499 RON	0	n/a
22,500 RON - 44,999 RON	6	100% 16.67%
THE MOST TYPICAL SALARY
45,000 RON - 67,499 RON	13	83.33% 36.11%
67,600 RON - 90,099 RON	1	47.22% 2.78%
90,100 RON - 112,599 RON	7	44.44% 19.44%
112,600 RON - 135,099 RON	3	25% 8.33%
135,100 RON - 157,599 RON	2	16.67% 5.56%
157,600 RON - 180,099 RON	1	11.11% 2.78%
180,100 RON - 202,699 RON	0	n/a
202,700 RON - 225,199 RON	2	8.33% 5.56%
225,200 RON - 247,699 RON	0	n/a
247,700 RON - 270,199 RON	0	n/a
270,200 RON - 292,699 RON	0	n/a
292,700 RON - 315,199 RON	0	n/a
315,200 RON - 337,799 RON	1	2.78% 2.78%
337,800 RON - 360,299 RON	0	n/a
360,300 RON - 382,799 RON	0	n/a
382,800 RON - 405,299 RON	0	n/a
405,300 RON - 427,799 RON	0	n/a
427,800 RON - 450,299 RON	0	n/a
450,300 RON - 472,899 RON	0	n/a
472,900 RON - 495,399 RON	0	n/a
495,400 RON - 517,899 RON	0	n/a
517,900 RON - 540,399 RON	0	n/a
540,400 RON - 562,899 RON	0	n/a
562,900 RON - 585,499 RON	0	n/a
585,500 RON - 607,999 RON	0	n/a
608,000 RON - 630,499 RON	0	n/a
630,500 RON - 652,999 RON	0	n/a
653,000 RON - 675,499 RON	0	n/a
HIGH SALARIES
675,500 RON - 720,599 RON	0	n/a
720,600 RON - 765,599 RON	0	n/a
765,600 RON - 810,599 RON	0	n/a
810,600 RON - 855,699 RON	0	n/a
855,700 RON - 900,699 RON	0	n/a
900,700 RON - 945,699 RON	0	n/a
945,700 RON - 990,799 RON	0	n/a
990,800 RON - 1,035,799 RON	0	n/a
1,035,800 RON - 1,080,799 RON	0	n/a
1,080,800 RON - 1,125,899 RON	0	n/a
1,125,900 RON - 1,576,199 RON	0	n/a

Gender / Customer Services / Romania (Gross RON)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	15	117,090 RON
2	Women	17	76,559 RON

Education / Customer Services / Romania (Gross RON)

#		Surveys
1	High School	2	149,966 RON
2	Masters Degree	9	101,328 RON
3	Bachelors Degree	21	89,169 RON
4	Some College	4	62,148 RON

Experience / Customer Services / Romania (Gross RON)

#		Surveys
1	16-20 Years	3	217,068 RON
2	1-2 Years	5	101,779 RON
3	8-12 Years	3	91,421 RON
4	4-8 Years	12	90,069 RON
5	0-1 Year	8	70,254 RON
6	2-4 Years	4	56,293 RON
7	20+ Years	1	34,676 RON

Age / Customer Services / Romania (Gross RON)

#		Surveys
1	41-45	2	182,391 RON
2	36-40	5	131,952 RON
3	31-35	2	126,548 RON
4	26-30	13	87,818 RON
5	46-50	2	71,155 RON
6	n/a	4	68,903 RON
7	21-25	8	62,148 RON

Work Type / Customer Services / Romania (Gross RON)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	33	95,924 RON
2	Contract	3	55,393 RON

Cities / Customer Services / Romania (Gross RON)

#		Surveys
1	Timisoara	1	107,633 RON
2	Cluj-Napoca	9	100,428 RON
3	Bucharest	22	93,672 RON
4	Iasi	1	90,520 RON
5	Oradea	1	60,346 RON
6	--Other--	2	54,041 RON

Careers / Customer Services / Romania (Gross RON)

#		Surveys
1	Call Center Manager	4	202,207 RON
2	Construction or Build Service	1	107,633 RON
3	Customer Consultant	11	93,222 RON
4	Service Coordinator	3	90,970 RON
5	Customer Service Manager	5	75,658 RON
6	Other Service Career	4	68,002 RON
7	Call Center	8	58,545 RON

People's individual salary examples (surveys)

Customer Experience Manager

Posted 14 July 2023
Key knowledge and tasks

"- Automotive expert
- lead an international team of 9."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	16-20 Years	Expert	120,500 RON

Functionar Informatii Clienti

Posted 28 May 2022
Key knowledge and tasks

"BPO, remote, support, german speaking."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	High School	0-1 Year	Intermediate	92,800 RON

Manager, Customer Service

Posted 25 March 2022
Key knowledge and tasks

"Customer service."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	4-8 Years	Expert	123,900 RON

Team Lead Training, Quality And Content

Posted 04 March 2022
Key knowledge and tasks

"Manage a team in two countries."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	4-8 Years	Advanced	148,500 RON

Customer Support Specialist

Posted 16 February 2022
Key knowledge and tasks

"Customer support."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Masters Degree	1-2 Years	Advanced	63,900 RON

Back Officer

Posted 03 January 2022
Key knowledge and tasks

"Customer service."

City	Education	Experience	Knowledge	Gross salary / year
Timisoara	Masters Degree	1-2 Years	Advanced	107,700 RON

Hcm Consultant

Posted 09 November 2021
Key knowledge and tasks

"HCM, English Advanced, Customer Support, Consultancy, Implementation, Sales."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	0-1 Year	Basic	161,600 RON

Team Lead

Posted 24 September 2021
Key knowledge and tasks

"Lead the customer support team."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	1-2 Years	Intermediate	101,000 RON

Project Manager

Posted 10 March 2021
Key knowledge and tasks

"Project management
process improvement."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	High School	16-20 Years	n/a	207,000 RON

Team Lead

Posted 06 October 2020
Key knowledge and tasks

"CRM, Salesforce, Zendesk."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	4-8 Years	n/a	62,800 RON

Master Data Specialist

Posted 09 June 2020
Key knowledge and tasks

"- Implement data in the system."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	2-4 Years	n/a	74,800 RON

Customer Service Assistant

Posted 17 February 2020
Key knowledge and tasks

"SAP knowledge
satisfying customers' needs."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Bachelors Degree	4-8 Years	n/a	56,100 RON

Customer Support Consultant

Posted 31 May 2019
Key knowledge and tasks

"Dealing with customer requests and commplaints."

City	Education	Experience	Knowledge	Gross salary / year
Cluj-Napoca	Some College	0-1 Year	n/a	66,500 RON

Customer Care Representative

Posted 26 May 2019
Key knowledge and tasks

"- managing customer accounts 
- introducing orders
- compare factory loading when dating new orders
- checking prices
- raising credit notes and replacements
- making reports
- answering customer's queries in a timely manner."

City	Education	Experience	Knowledge	Gross salary / year
Oradea	Bachelors Degree	8-12 Years	n/a	60,400 RON

Customer Support

Posted 22 April 2019
Key knowledge and tasks

"I am doing Support - for 3 years now."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Bachelors Degree	2-4 Years	n/a	51,800 RON

Customer Service Representative

Posted 08 February 2019
Key knowledge and tasks

"Customer service representative."

City	Education	Experience	Knowledge	Gross salary / year
Cluj-Napoca	Masters Degree	2-4 Years	n/a	59,600 RON

Manager

Posted 18 January 2019
Key knowledge and tasks

"Senior level executive."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	16-20 Years	n/a	324,000 RON

Oeder Administrator With German

Posted 17 January 2019
Key knowledge and tasks

"Process orders from the German territory end to end, from order placement until the invoicing."

City	Education	Experience	Knowledge	Gross salary / year
Cluj-Napoca	Some College	4-8 Years	n/a	91,800 RON

Call Center Manager

Posted 26 December 2018
Key knowledge and tasks

"Managing callcenter."

City	Education	Experience	Knowledge	Gross salary / year
Cluj-Napoca	Masters Degree	1-2 Years	n/a	204,000 RON

Customer Service Representative

Posted 14 November 2018
Key knowledge and tasks

"Receiving inbound calls form customers and providing resolution."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	0-1 Year	n/a	35,400 RON

Client Support

Posted 30 May 2018
Key knowledge and tasks

"Coordinating with the regional sales teams
Statistics reporting
Developing sustainable relationship with the client
Day-to-day communication with the clients
Using CRM and other software to manage the daily workload."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Bachelors Degree	0-1 Year	n/a	66,200 RON

Account Manager

Posted 06 March 2018
Key knowledge and tasks

"Performance management, client management."

City	Education	Experience	Knowledge	Gross salary / year
Cluj-Napoca	Masters Degree	8-12 Years	n/a	156,000 RON

Client Services Analyst

Posted 08 August 2017
Key knowledge and tasks

"Help clients / partners achieve different levels of membership in loyalty / reward programs, certifications, reporting."

City	Education	Experience	Knowledge	Gross salary / year
Bucharest	Masters Degree	4-8 Years	n/a	59,100 RON

CUSTOMER SERVICES / SALARY ROMANIA

36