CALL CENTER / SALARY
ADDIS ABABA

SALARY SURVEYS

2

UPDATED
April 2024
About salary data?

CALCULATE YOUR OPTIMUM SALARY!
(based on your career and experience)

AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 56.51 ETB = 1 USD
187,374 ETB $3,316 USD		113,012 ETB $2,000 USD		Gross income Net (after tax) 56.51 ETB = 1 USD

Every employed person on the world should know this website.
You can help a lot if you add your survey and tell others about the site.
It is translated into 35 languages.

Average Salary / Call Center / Addis Ababa

Advertising

Average salary for Call Center / Addis Ababa is 187,374 ETB per year. The most typical earning is 113,012 ETB. All data are based on 2 salary surveys. Salaries are different between men and women. Men receive an average salary of 186,470 ETB. Women receive a salary of n/a.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 209,072 ETB. The second most paid education level is Masters Degree with salary of 163,867 ETB.

Different experiences affect earning as well. People with 1-2 Years of experience receive salary of 186,470 ETB. Employees with n/a of experience receive n/a.

Levels / Call Center / Addis Ababa (Gross ETB)

Salary Levels (ETB) per Year	Surveys	[%]
56,500 ETB - 112,999 ETB	0	n/a
THE MOST TYPICAL SALARY
113,000 ETB - 169,499 ETB	1	100% 50%
169,500 ETB - 282,499 ETB	1	50% 50%
282,500 ETB - 564,999 ETB	0	n/a
565,100 ETB - 847,499 ETB	0	n/a
847,600 ETB - 1,130,099 ETB	0	n/a
1,130,100 ETB - 1,412,599 ETB	0	n/a
1,412,700 ETB - 1,695,099 ETB	0	n/a
1,695,200 ETB - 1,977,699 ETB	0	n/a
1,977,700 ETB - 2,260,199 ETB	0	n/a
2,260,200 ETB - 2,542,699 ETB	0	n/a
2,542,800 ETB - 2,825,299 ETB	0	n/a
2,825,300 ETB - 3,107,799 ETB	0	n/a
3,107,800 ETB - 3,390,299 ETB	0	n/a
3,390,400 ETB - 3,672,799 ETB	0	n/a
3,672,900 ETB - 3,955,399 ETB	0	n/a
3,955,400 ETB - 4,237,899 ETB	0	n/a
4,238,000 ETB - 4,520,399 ETB	0	n/a
4,520,500 ETB - 4,802,999 ETB	0	n/a
4,803,000 ETB - 5,085,499 ETB	0	n/a
5,085,600 ETB - 5,367,999 ETB	0	n/a
5,368,100 ETB - 5,650,599 ETB	0	n/a
5,650,600 ETB - 5,933,099 ETB	0	n/a
5,933,100 ETB - 6,215,599 ETB	0	n/a
6,215,700 ETB - 6,498,199 ETB	0	n/a
6,498,200 ETB - 6,780,699 ETB	0	n/a
6,780,700 ETB - 7,063,199 ETB	0	n/a
7,063,300 ETB - 7,345,699 ETB	0	n/a
7,345,800 ETB - 7,628,299 ETB	0	n/a
7,628,300 ETB - 7,910,799 ETB	0	n/a
7,910,900 ETB - 8,193,299 ETB	0	n/a
8,193,400 ETB - 8,475,899 ETB	0	n/a
HIGH SALARIES
8,475,900 ETB - 9,040,899 ETB	0	n/a
9,041,000 ETB - 9,605,999 ETB	0	n/a
9,606,100 ETB - 10,171,099 ETB	0	n/a
10,171,100 ETB - 10,736,099 ETB	0	n/a
10,736,200 ETB - 11,301,199 ETB	0	n/a
11,301,200 ETB - 11,866,199 ETB	0	n/a
11,866,300 ETB - 12,431,299 ETB	0	n/a
12,431,400 ETB - 12,996,399 ETB	0	n/a
12,996,400 ETB - 13,561,399 ETB	0	n/a
13,561,500 ETB - 14,126,499 ETB	0	n/a
14,126,500 ETB - 19,777,199 ETB	0	n/a

Gender / Call Center / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	2	186,470 ETB

Education / Call Center / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Bachelors Degree	1	209,072 ETB
2	Masters Degree	1	163,867 ETB

Experience / Call Center / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	1-2 Years	2	186,470 ETB

Age / Call Center / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	21-25	1	209,072 ETB
2	26-30	1	163,867 ETB

Work Type / Call Center / Addis Ababa (Gross ETB)

#		Surveys		AVERAGE SALARY / YEAR
1	Contract	1	209,072 ETB
2	Permanent	1	163,867 ETB

People's individual salary examples (surveys)

Customer Support Specialist

Posted 27 September 2020
Key knowledge and tasks

"• Act as the first point of contact for customer calls coming into Apposit’s call center
• Gather customer information and record incoming calls in the incident management tool
• Attempt to diagnose issues by asking pointed questions and analyzing the symptoms
• Provide information to customers in response to inquiries, concerns, and requests about products and services
• Escalate issues to appropriate levels as required in a timely manner
• Actively coordinates with team members and other service support groups to effectively resolve incidents and requests
• Participates in the after-hours on-call rotation when needed
• Follow standard processes and procedures
• Accurately process and record all Support Requests using the incident management tool
• Follow up and make scheduled callbacks to customers where necessary
• Learn quickly and keep up to date with existing and new products, service offerings and known issues
• Conduct a structured and well-designed user(s) training for customers when necessary
• Participate in any activity that involves field travels
• Creating test designs, test cases, test procedure specifications, and test data, 
• Manages test."

City	Education	Experience	Knowledge	Gross salary / year
Addis Ababa	Bachelors Degree	1-2 Years	n/a	211,200 ETB

CALL CENTER / SALARY ADDIS ABABA

2

187,374 ETB

113,012 ETB