CALL CENTER / SALARY
SOFIA

SALARY SURVEYS

10

UPDATED
April 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 1.77 BGN = 1 USD
35,182 BGN $19,859 USD		21,259 BGN $12,000 USD		Gross income Net (after tax) 1.77 BGN = 1 USD

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Average Salary / Call Center / Sofia

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Average salary for Call Center / Sofia is 35,182 BGN per year. The most typical earning is 21,259 BGN. All data are based on 10 salary surveys. Salaries are different between men and women. Men receive an average salary of 43,759 BGN. Women receive a salary of 28,523 BGN.

Based on education, the highest salaries receive people with Masters Degree with salary of 50,314 BGN. The second most paid education level is Bachelors Degree with salary of 35,609 BGN.

Different experiences affect earning as well. People with 12-16 Years of experience receive salary of 103,463 BGN. Employees with 8-12 Years of experience receive 41,633 BGN.

Levels / Call Center / Sofia (Gross BGN)

Salary Levels (BGN) per Year	Surveys	[%]
5,300 BGN - 8,899 BGN	0	n/a
8,900 BGN - 17,699 BGN	2	100% 20%
THE MOST TYPICAL SALARY
17,700 BGN - 26,599 BGN	3	80% 30%
26,600 BGN - 35,399 BGN	1	50% 10%
35,400 BGN - 44,299 BGN	3	40% 30%
44,300 BGN - 53,099 BGN	0	n/a
53,100 BGN - 61,999 BGN	0	n/a
62,000 BGN - 70,899 BGN	0	n/a
70,900 BGN - 79,699 BGN	0	n/a
79,700 BGN - 88,599 BGN	0	n/a
88,600 BGN - 97,399 BGN	0	n/a
97,400 BGN - 106,299 BGN	1	10% 10%
106,300 BGN - 115,199 BGN	0	n/a
115,200 BGN - 123,999 BGN	0	n/a
124,000 BGN - 132,899 BGN	0	n/a
132,900 BGN - 141,699 BGN	0	n/a
141,700 BGN - 150,599 BGN	0	n/a
150,600 BGN - 159,399 BGN	0	n/a
159,400 BGN - 168,299 BGN	0	n/a
168,300 BGN - 177,199 BGN	0	n/a
177,200 BGN - 185,999 BGN	0	n/a
186,000 BGN - 194,899 BGN	0	n/a
194,900 BGN - 203,699 BGN	0	n/a
203,700 BGN - 212,599 BGN	0	n/a
212,600 BGN - 221,499 BGN	0	n/a
221,500 BGN - 230,299 BGN	0	n/a
230,300 BGN - 239,199 BGN	0	n/a
239,200 BGN - 247,999 BGN	0	n/a
248,000 BGN - 256,899 BGN	0	n/a
256,900 BGN - 265,699 BGN	0	n/a
HIGH SALARIES
265,700 BGN - 283,499 BGN	0	n/a
283,500 BGN - 301,199 BGN	0	n/a
301,200 BGN - 318,899 BGN	0	n/a
318,900 BGN - 336,599 BGN	0	n/a
336,600 BGN - 354,299 BGN	0	n/a
354,300 BGN - 371,999 BGN	0	n/a
372,000 BGN - 389,799 BGN	0	n/a
389,800 BGN - 407,499 BGN	0	n/a
407,500 BGN - 425,199 BGN	0	n/a
425,200 BGN - 442,899 BGN	0	n/a
442,900 BGN - 620,099 BGN	0	n/a

Gender / Call Center / Sofia (Gross BGN)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	5	43,759 BGN
2	Women	4	28,523 BGN

Education / Call Center / Sofia (Gross BGN)

#		Surveys
1	Masters Degree	4	50,314 BGN
2	Bachelors Degree	2	35,609 BGN
3	Some College	1	26,043 BGN
4	High School	3	17,716 BGN

Experience / Call Center / Sofia (Gross BGN)

#		Surveys
1	12-16 Years	1	103,463 BGN
2	8-12 Years	2	41,633 BGN
3	20+ Years	1	29,409 BGN
4	2-4 Years	3	24,980 BGN
5	0-1 Year	2	23,385 BGN
6	1-2 Years	1	13,641 BGN

Age / Call Center / Sofia (Gross BGN)

#		Surveys
1	31-35	2	73,700 BGN
2	26-30	4	30,472 BGN
3	21-25	2	25,157 BGN
4	n/a	1	18,602 BGN
5	14-20	1	13,641 BGN

Work Type / Call Center / Sofia (Gross BGN)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	9	37,558 BGN
2	Part Time	1	13,641 BGN

People's individual salary examples (surveys)

Customer Support

Posted 22 February 2021
Key knowledge and tasks

"Customer support representative with Korean and English. Answering calls and emails."

City	Education	Experience	Knowledge	Gross salary / year
Sofia	High School	0-1 Year	n/a	20,900 BGN

Support Specialist

Posted 05 May 2020
Key knowledge and tasks

"German writing and speaking skills, knowledge of a MOBA game, working individually and in a team, giving well thought out responses and advice to clients. 
No specific technology, working with an internal system of the company."

City	Education	Experience	Knowledge	Gross salary / year
Sofia	High School	1-2 Years	n/a	13,700 BGN

Director Of Wfm

Posted 12 April 2019
Key knowledge and tasks

"Workforce management leadership."

City	Education	Experience	Knowledge	Gross salary / year
Sofia	Masters Degree	12-16 Years	n/a	103,500 BGN

Technical Engineer

Posted 29 November 2018
Key knowledge and tasks

"Support customers
provide solutions."

City	Education	Experience	Knowledge	Gross salary / year
Sofia	Bachelors Degree	2-4 Years	n/a	41,900 BGN

CALL CENTER / SALARY SOFIA

10

35,182 BGN

21,259 BGN