Customer Service Manager | EG | Average Salary Survey 2024

Salary Levels (EGP) per Year

Surveys

[%]

31,000 EGP - 61,999 EGP

n/a

62,000 EGP - 92,999 EGP

n/a

93,000 EGP - 154,999 EGP

100%
10%

THE MOST TYPICAL SALARY

155,000 EGP - 310,099 EGP

90%
30%

310,100 EGP - 465,099 EGP

60%
10%

465,100 EGP - 620,099 EGP

n/a

620,200 EGP - 775,199 EGP

50%
10%

775,200 EGP - 930,199 EGP

40%
20%

930,200 EGP - 1,085,299 EGP

20%
10%

1,085,300 EGP - 1,240,299 EGP

10%
10%

1,240,300 EGP - 1,395,299 EGP

n/a

1,395,400 EGP - 1,550,399 EGP

n/a

1,550,400 EGP - 1,705,399 EGP

n/a

1,705,400 EGP - 1,860,499 EGP

n/a

1,860,500 EGP - 2,015,499 EGP

n/a

2,015,500 EGP - 2,170,499 EGP

n/a

2,170,600 EGP - 2,325,599 EGP

n/a

2,325,600 EGP - 2,480,599 EGP

n/a

2,480,600 EGP - 2,635,699 EGP

n/a

2,635,700 EGP - 2,790,699 EGP

n/a

2,790,700 EGP - 2,945,699 EGP

n/a

2,945,800 EGP - 3,100,799 EGP

n/a

3,100,800 EGP - 3,255,799 EGP

n/a

3,255,900 EGP - 3,410,899 EGP

n/a

3,410,900 EGP - 3,565,899 EGP

n/a

3,565,900 EGP - 3,720,899 EGP

n/a

3,721,000 EGP - 3,875,999 EGP

n/a

3,876,000 EGP - 4,030,999 EGP

n/a

4,031,100 EGP - 4,186,099 EGP

n/a

4,186,100 EGP - 4,341,099 EGP

n/a

4,341,100 EGP - 4,496,099 EGP

n/a

4,496,200 EGP - 4,651,199 EGP

n/a

HIGH SALARIES

4,651,200 EGP - 4,961,299 EGP

n/a

4,961,300 EGP - 5,271,299 EGP

n/a

5,271,400 EGP - 5,581,399 EGP

n/a

5,581,500 EGP - 5,891,499 EGP

n/a

5,891,500 EGP - 6,201,599 EGP

n/a

6,201,600 EGP - 6,511,699 EGP

n/a

6,511,700 EGP - 6,821,799 EGP

n/a

6,821,800 EGP - 7,131,799 EGP

n/a

7,131,900 EGP - 7,441,899 EGP

n/a

7,441,900 EGP - 7,751,999 EGP

n/a

7,752,000 EGP - 10,852,799 EGP

n/a

Surveys

AVERAGE SALARY / YEAR

Women

595,355 EGP

Men

579,851 EGP

Surveys

AVERAGE SALARY / YEAR

Bachelors Degree

632,565 EGP

Some College

139,536 EGP

Surveys

AVERAGE SALARY / YEAR

16-20 Years

1,206,215 EGP

8-12 Years

886,831 EGP

12-16 Years

644,968 EGP

4-8 Years

195,351 EGP

2-4 Years

186,048 EGP

0-1 Year

139,536 EGP

Surveys

AVERAGE SALARY / YEAR

31-35

737,992 EGP

36-40

638,766 EGP

21-25

164,342 EGP

Surveys

AVERAGE SALARY / YEAR

Permanent

818,613 EGP

Contract

427,911 EGP

Surveys

AVERAGE SALARY / YEAR

Cairo

660,472 EGP

Giza

536,440 EGP

--Other--

139,536 EGP

People's individual salary examples (surveys)

Experience Manager

Posted 07 August 2020
Key knowledge and tasks

"Building and maintaining trustworthy experience with customer. Experience strategy and techniques. My education level is BSc in business administration."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	8-12 Years	n/a	885,400 EGP

Operations Manager

Posted 20 July 2019
Key knowledge and tasks

"14 years experience between operations & project management."

City	Education	Experience	Knowledge	Gross salary / year
Giza	Bachelors Degree	12-16 Years	n/a	880,800 EGP

Customer Fulfillment Manager

Posted 15 July 2019
Key knowledge and tasks

"•	Leads, motivates and manages two teams of Customer Service (4 Coordinators & 1 Section Head) and production’s operation (30 workers, 1 supervisor & 1 section head) performance and drives their improvement in a daily, weekly and monthly basis according to the applied KPIs (Key Performance Indicators). 
•	Participates in reviews with Operations Director and Perso. Section heads to identify areas of improvement, reviewing KPIs and enhancing overall service quality. 
•	Following the regular first and second lines machinery maintenance with operations and maintenance teams. 
•	Prioritizes and delegates work tasks among the team members. 
•	Ensure all customers’ cards shipments, requests and enquiries are handled promptly and efficiently by the customer service team. 
•	Collaborates with other functions/stakeholders to ensure smooth customer-related process flow. 
•	Conducting quality observation for the team, to identify areas of strengths and improvements. 
•	Coaching CS and OPS teams remotely, verbally and side by side. 
•	Takes an active role in the development and coaching of CS & OPS teams and identifies trainings needed. 
•	Conducting a daily performance dialog with the team to realize exactly where we are standing, where we need to be at, and how. 
•	Serves as an escalation point for Customer Service, internal and external Customers, Operations and other parties. 
•	Arranging for the section heads yearly performance assessment (appraisal). 
•	Conducting required teams trainings. 
•	Administering unit staff annual leaves."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	380,500 EGP

Community Support

Posted 04 July 2019
Key knowledge and tasks

"Support expert."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Some College	0-1 Year	n/a	140,900 EGP

Customer Service Super

Posted 26 December 2018
Key knowledge and tasks

"Maintain the quality of service in CC."

City	Education	Experience	Knowledge	Gross salary / year
Giza	Bachelors Degree	4-8 Years	n/a	193,800 EGP

Regional Customer Service Manager

Posted 11 November 2018
Key knowledge and tasks

"Managing the MENA region for CS."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	16-20 Years	n/a	1,205,300 EGP

Customer Relation Manager

Posted 24 July 2018
Key knowledge and tasks

"Manage Customer Relation, complain handling, call center management."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	296,000 EGP

CUSTOMER SERVICE MANAGER / SALARY
EGYPT

10

583,944 EGP

660,596 EGP

217,056 EGP

Average Salary / Customer Service Manager / Egypt

Levels / Customer Service Manager / Egypt (Gross EGP)

Gender / Customer Service Manager / Egypt (Gross EGP)

Education / Customer Service Manager / Egypt (Gross EGP)

Experience / Customer Service Manager / Egypt (Gross EGP)

Age / Customer Service Manager / Egypt (Gross EGP)

Work Type / Customer Service Manager / Egypt (Gross EGP)

Cities / Customer Service Manager / Egypt (Gross EGP)

People's individual salary examples (surveys)

CUSTOMER SERVICE MANAGER / SALARY EGYPT

10

583,944 EGP

660,596 EGP

217,056 EGP

Average Salary / Customer Service Manager / Egypt

Levels / Customer Service Manager / Egypt (Gross EGP)

Gender / Customer Service Manager / Egypt (Gross EGP)

Education / Customer Service Manager / Egypt (Gross EGP)

Experience / Customer Service Manager / Egypt (Gross EGP)

Age / Customer Service Manager / Egypt (Gross EGP)

Work Type / Customer Service Manager / Egypt (Gross EGP)

Cities / Customer Service Manager / Egypt (Gross EGP)

People's individual salary examples (surveys)

CUSTOMER SERVICE MANAGER / SALARY
EGYPT