CUSTOMER SERVICE MANAGER / SALARY
ITALY

SALARY SURVEYS

9

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

0.91 EUR = 1 USD

€53,371 EUR

$58,945 USD

Milan

€33,706 EUR

€19,919 EUR

$22,000 USD

Including "Milan"

Excluding "Milan"

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Average Salary / Customer Service Manager / Italy

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Average salary for Customer Service Manager / Italy is €53,371 EUR per year. The most typical earning is €19,919 EUR. All data are based on 9 salary surveys. Salaries are different between men and women. Men receive an average salary of €51,610 EUR. Women receive a salary of n/a.

Based on education, the highest salaries receive people with Masters Degree with salary of €65,554 EUR. The second most paid education level is Some College with salary of €54,960 EUR.

Different experiences affect earning as well. People with 20+ Years of experience receive salary of €82,667 EUR. Employees with 12-16 Years of experience receive €64,015 EUR.

Levels / Customer Service Manager / Italy (Gross EUR)

Salary Levels (EUR) per Year	Surveys	[%]
€9,100 EUR - €13,599 EUR	0	n/a
€13,600 EUR - €18,099 EUR	0	n/a
THE MOST TYPICAL SALARY
€18,100 EUR - €22,599 EUR	1	100% 11.11%
€22,600 EUR - €27,199 EUR	1	88.89% 11.11%
€27,200 EUR - €31,699 EUR	0	n/a
€31,700 EUR - €36,199 EUR	1	77.78% 11.11%
€36,200 EUR - €40,699 EUR	0	n/a
€40,700 EUR - €45,299 EUR	0	n/a
€45,300 EUR - €49,799 EUR	0	n/a
€49,800 EUR - €54,299 EUR	1	66.67% 11.11%
€54,300 EUR - €58,899 EUR	1	55.56% 11.11%
€58,900 EUR - €63,399 EUR	1	44.44% 11.11%
€63,400 EUR - €67,899 EUR	1	33.33% 11.11%
€67,900 EUR - €72,399 EUR	0	n/a
€72,400 EUR - €76,999 EUR	0	n/a
€77,000 EUR - €81,499 EUR	1	22.22% 11.11%
€81,500 EUR - €85,999 EUR	0	n/a
€86,000 EUR - €90,499 EUR	1	11.11% 11.11%
€90,500 EUR - €95,099 EUR	0	n/a
€95,100 EUR - €99,599 EUR	0	n/a
€99,600 EUR - €104,099 EUR	0	n/a
€104,100 EUR - €108,699 EUR	0	n/a
€108,700 EUR - €113,199 EUR	0	n/a
€113,200 EUR - €117,699 EUR	0	n/a
€117,700 EUR - €122,199 EUR	0	n/a
€122,200 EUR - €126,799 EUR	0	n/a
€126,800 EUR - €131,299 EUR	0	n/a
€131,300 EUR - €135,799 EUR	0	n/a
HIGH SALARIES
€135,800 EUR - €144,899 EUR	0	n/a
€144,900 EUR - €153,899 EUR	0	n/a
€153,900 EUR - €162,999 EUR	0	n/a
€163,000 EUR - €171,999 EUR	0	n/a
€172,000 EUR - €181,099 EUR	0	n/a
€181,100 EUR - €190,099 EUR	0	n/a
€190,100 EUR - €199,199 EUR	0	n/a
€199,200 EUR - €208,299 EUR	0	n/a
€208,300 EUR - €217,299 EUR	0	n/a
€217,300 EUR - €226,399 EUR	0	n/a
€226,400 EUR - €316,899 EUR	0	n/a

Gender / Customer Service Manager / Italy (Gross EUR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	8	€51,610 EUR

Education / Customer Service Manager / Italy (Gross EUR)

#		Surveys
1	Masters Degree	2	€65,554 EUR
2	Some College	1	€54,960 EUR
3	High School	3	€49,618 EUR
4	Bachelors Degree	3	€48,441 EUR

Experience / Customer Service Manager / Italy (Gross EUR)

#		Surveys
1	20+ Years	2	€82,667 EUR
2	12-16 Years	2	€64,015 EUR
3	16-20 Years	1	€54,960 EUR
4	8-12 Years	2	€39,568 EUR
5	4-8 Years	1	€31,962 EUR
6	2-4 Years	1	€20,915 EUR

Age / Customer Service Manager / Italy (Gross EUR)

#		Surveys
1	56-60	1	€88,100 EUR
2	51-55	1	€77,144 EUR
3	n/a	1	€67,727 EUR
4	36-40	2	€57,133 EUR
5	41-45	1	€54,960 EUR
6	31-35	2	€28,612 EUR
7	21-25	1	€20,915 EUR

Work Type / Customer Service Manager / Italy (Gross EUR)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	9	€53,331 EUR

Cities / Customer Service Manager / Italy (Gross EUR)

#		Surveys
1	Bologna	1	€88,100 EUR
2	Florence	1	€77,144 EUR
3	Turin	1	€67,727 EUR
4	Reggio Emilia	1	€60,302 EUR
5	Rome	2	€42,918 EUR
6	Milan	3	€33,682 EUR

People's individual salary examples (surveys)

Europe Operations Manager

Posted 14 November 2018
Key knowledge and tasks

"Contact person between Company and outsourced providers (Romania, Manila, Madagascar, Spain). 
? Guarantee that Guidelines and processes are aligned. 
? Propose and follow up on Technical and HHRR deployments (14 countries, 12 languages). 
? Headcount and Transition Ramp down/up planning and monitoring. 
? Contact person for Provider transition, Quality/Training teams, also providing trainings during the whole last transition period from Romania to Spain. 
? Ensure budgetary and KPI targets met. 
? Establishing Italy local offices following European business restructuring process in 2015 (I kept my duties as Customer service manager for the Italian market)."

City	Education	Experience	Knowledge	Gross salary / year
Milan	Some College	16-20 Years	n/a	€54,900 EUR

Customer Service Clerk

Posted 20 August 2017
Key knowledge and tasks

"I manage complains and web orders."

City	Education	Experience	Knowledge	Gross salary / year
Milan	High School	2-4 Years	n/a	€20,900 EUR

Sam Ika

Posted 19 July 2017
Key knowledge and tasks

"Customer service leader - Business Area Manager - Service Manager International Key Account."

City	Education	Experience	Knowledge	Gross salary / year
Reggio Emilia	High School	12-16 Years	n/a	€60,300 EUR

CUSTOMER SERVICE MANAGER / SALARY ITALY

9