CUSTOMER SERVICE MANAGER / SALARY
MALAYSIA

SALARY SURVEYS

28

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

4.6 MYR = 1 USD

163,003 MYR

$35,474 USD

Kuala Lumpur

197,626 MYR

55,140 MYR

$12,000 USD

Including "Kuala Lumpur"

Excluding "Kuala Lumpur"

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Average Salary / Customer Service Manager / Malaysia

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Average salary for Customer Service Manager / Malaysia is 163,003 MYR per year. The most typical earning is 55,140 MYR. All data are based on 28 salary surveys. Salaries are different between men and women. Men receive an average salary of 212,748 MYR. Women receive a salary of 128,200 MYR.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 194,828 MYR. The second most paid education level is Masters Degree with salary of 179,664 MYR.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 277,078 MYR. Employees with 2-4 Years of experience receive 277,078 MYR.

Levels / Customer Service Manager / Malaysia (Gross MYR)

Salary Levels (MYR) per Year	Surveys	[%]
13,800 MYR - 22,999 MYR	0	n/a
23,000 MYR - 45,899 MYR	0	n/a
THE MOST TYPICAL SALARY
46,000 MYR - 68,899 MYR	5	100% 17.86%
68,900 MYR - 91,899 MYR	5	82.14% 17.86%
91,900 MYR - 114,899 MYR	4	64.29% 14.29%
114,900 MYR - 137,799 MYR	2	50% 7.14%
137,900 MYR - 160,799 MYR	2	42.86% 7.14%
160,800 MYR - 183,799 MYR	5	35.71% 17.86%
183,800 MYR - 206,799 MYR	0	n/a
206,800 MYR - 229,699 MYR	1	17.86% 3.57%
229,800 MYR - 252,699 MYR	0	n/a
252,700 MYR - 275,699 MYR	1	14.29% 3.57%
275,700 MYR - 298,699 MYR	1	10.71% 3.57%
298,700 MYR - 321,599 MYR	0	n/a
321,700 MYR - 344,599 MYR	0	n/a
344,600 MYR - 367,599 MYR	0	n/a
367,600 MYR - 390,599 MYR	0	n/a
390,600 MYR - 413,499 MYR	0	n/a
413,600 MYR - 436,499 MYR	0	n/a
436,500 MYR - 459,499 MYR	0	n/a
459,500 MYR - 482,499 MYR	0	n/a
482,500 MYR - 505,399 MYR	0	n/a
505,500 MYR - 528,399 MYR	1	7.14% 3.57%
528,400 MYR - 551,399 MYR	0	n/a
551,400 MYR - 574,399 MYR	0	n/a
574,400 MYR - 597,299 MYR	0	n/a
597,400 MYR - 620,299 MYR	0	n/a
620,300 MYR - 643,299 MYR	0	n/a
643,300 MYR - 666,299 MYR	0	n/a
666,300 MYR - 689,199 MYR	0	n/a
HIGH SALARIES
689,300 MYR - 735,199 MYR	1	3.57% 3.57%
735,200 MYR - 781,099 MYR	0	n/a
781,200 MYR - 827,099 MYR	0	n/a
827,100 MYR - 872,999 MYR	0	n/a
873,100 MYR - 918,999 MYR	0	n/a
919,000 MYR - 964,899 MYR	0	n/a
965,000 MYR - 1,010,899 MYR	0	n/a
1,010,900 MYR - 1,056,799 MYR	0	n/a
1,056,900 MYR - 1,102,799 MYR	0	n/a
1,102,800 MYR - 1,148,699 MYR	0	n/a
1,148,800 MYR - 1,608,299 MYR	0	n/a

Gender / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	12	212,748 MYR
2	Women	12	128,200 MYR

Education / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys
1	Bachelors Degree	14	194,828 MYR
2	Masters Degree	2	179,664 MYR
3	High School	6	141,526 MYR
4	Some College	5	105,685 MYR
5	Bellow H. School	1	98,792 MYR

Experience / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys
1	16-20 Years	4	277,078 MYR
2	2-4 Years	3	277,078 MYR
3	12-16 Years	5	181,502 MYR
4	8-12 Years	5	130,038 MYR
5	4-8 Years	10	100,171 MYR
6	1-2 Years	1	64,789 MYR

Age / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys
1	14-20	2	387,818 MYR
2	36-40	10	208,613 MYR
3	46-50	1	132,795 MYR
4	n/a	4	117,172 MYR
5	31-35	7	113,956 MYR
6	26-30	3	81,331 MYR
7	21-25	1	60,654 MYR

Work Type / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys
1	Part Time	3	284,430 MYR
2	Contract	2	210,910 MYR
3	Permanent	23	142,904 MYR

Cities / Customer Service Manager / Malaysia (Gross MYR)

#		Surveys
1	Kuala Lumpur	17	197,585 MYR
2	Shah Alam	1	175,988 MYR
3	Johor Bahru	2	155,770 MYR
4	Subang Jaya	1	132,795 MYR
5	Petaling Jaya	5	87,764 MYR
6	--Other--	2	72,601 MYR

People's individual salary examples (surveys)

Regional Customer Service Mananger

Posted 10 March 2022
Key knowledge and tasks

"Installation, service, training, management, problem solving."

City	Education	Experience	Knowledge	Gross salary / year
Johor Bahru	Some College	12-16 Years	Advanced	135,300 MYR

Transformation Lead

Posted 19 January 2021
Key knowledge and tasks

"Project related to Cost to serve, implementations and Net promote scores."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	16-20 Years	n/a	286,700 MYR

Senior Team Leader

Posted 20 February 2020
Key knowledge and tasks

"People management and meeting targets."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	8-12 Years	n/a	91,100 MYR

Global Customer Service Manager

Posted 07 January 2020
Key knowledge and tasks

"Strategy Planning
Budgeting 
Leadership
People Management."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	High School	4-8 Years	n/a	150,500 MYR

Relationship Manager

Posted 03 October 2019
Key knowledge and tasks

"Main focus is on immigration services."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	2-4 Years	n/a	60,700 MYR

Manager, Client Success

Posted 05 August 2019
Key knowledge and tasks

"Managing a team of customer support. Ensuring all training and understanding is on the highest. 
Developing training materials and course for internal and clientele."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Some College	4-8 Years	n/a	110,000 MYR

Operations Manager

Posted 01 August 2019
Key knowledge and tasks

"Utility Company In House CS."

City	Education	Experience	Knowledge	Gross salary / year
Petaling Jaya	Masters Degree	4-8 Years	n/a	85,400 MYR

Manager - Learning And Development

Posted 28 December 2018
Key knowledge and tasks

"Learning and Development management."

City	Education	Experience	Knowledge	Gross salary / year
Johor Bahru	Bachelors Degree	12-16 Years	n/a	176,100 MYR

Manager

Posted 15 October 2018
Key knowledge and tasks

"Managing department."

City	Education	Experience	Knowledge	Gross salary / year
Kuala Lumpur	Bachelors Degree	8-12 Years	n/a	218,400 MYR

Assistant Customer Service Manager

Posted 17 April 2018
Key knowledge and tasks

"Team lead, after sales and service."

City	Education	Experience	Knowledge	Gross salary / year
Petaling Jaya	Some College	4-8 Years	n/a	88,800 MYR

Customer Service Manager

Posted 10 March 2018
Key knowledge and tasks

"Order management, inventory management."

City	Education	Experience	Knowledge	Gross salary / year
Shah Alam	Bachelors Degree	16-20 Years	n/a	176,100 MYR

CUSTOMER SERVICE MANAGER / SALARY MALAYSIA

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