CUSTOMER SERVICES / SALARY
BERLIN

SALARY SURVEYS

21

UPDATED
April 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 0.91 EUR = 1 USD
€47,573 EUR $52,541 USD		€24,447 EUR $27,000 USD		Gross income Net (after tax) 0.91 EUR = 1 USD

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Average Salary / Customer Services / Berlin

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Average salary for Customer Services / Berlin is €47,573 EUR per year. The most typical earning is €24,447 EUR. All data are based on 21 salary surveys. Salaries are different between men and women. Men receive an average salary of €56,590 EUR. Women receive a salary of €33,139 EUR.

Based on education, the highest salaries receive people with Bachelors Degree with salary of €64,558 EUR. The second most paid education level is Some College with salary of €40,564 EUR.

Different experiences affect earning as well. People with 4-8 Years of experience receive salary of €80,222 EUR. Employees with 12-16 Years of experience receive €49,437 EUR.

Levels / Customer Services / Berlin (Gross EUR)

Salary Levels (EUR) per Year	Surveys	[%]
€9,100 EUR - €13,599 EUR	0	n/a
€13,600 EUR - €18,099 EUR	0	n/a
€18,100 EUR - €22,599 EUR	0	n/a
THE MOST TYPICAL SALARY
€22,600 EUR - €27,199 EUR	6	100% 28.57%
€27,200 EUR - €31,699 EUR	0	n/a
€31,700 EUR - €36,199 EUR	3	71.43% 14.29%
€36,200 EUR - €40,699 EUR	2	57.14% 9.52%
€40,700 EUR - €45,299 EUR	1	47.62% 4.76%
€45,300 EUR - €49,799 EUR	4	42.86% 19.05%
€49,800 EUR - €54,299 EUR	1	23.81% 4.76%
€54,300 EUR - €58,899 EUR	1	19.05% 4.76%
€58,900 EUR - €63,399 EUR	1	14.29% 4.76%
€63,400 EUR - €67,899 EUR	0	n/a
€67,900 EUR - €72,399 EUR	0	n/a
€72,400 EUR - €76,999 EUR	0	n/a
€77,000 EUR - €81,499 EUR	0	n/a
€81,500 EUR - €85,999 EUR	0	n/a
€86,000 EUR - €90,499 EUR	0	n/a
€90,500 EUR - €95,099 EUR	0	n/a
€95,100 EUR - €99,599 EUR	0	n/a
€99,600 EUR - €104,099 EUR	0	n/a
€104,100 EUR - €108,699 EUR	0	n/a
€108,700 EUR - €113,199 EUR	0	n/a
€113,200 EUR - €117,699 EUR	1	9.52% 4.76%
€117,700 EUR - €122,199 EUR	0	n/a
€122,200 EUR - €126,799 EUR	0	n/a
€126,800 EUR - €131,299 EUR	0	n/a
€131,300 EUR - €135,799 EUR	0	n/a
HIGH SALARIES
€135,800 EUR - €144,899 EUR	0	n/a
€144,900 EUR - €153,899 EUR	0	n/a
€153,900 EUR - €162,999 EUR	1	4.76% 4.76%
€163,000 EUR - €171,999 EUR	0	n/a
€172,000 EUR - €181,099 EUR	0	n/a
€181,100 EUR - €190,099 EUR	0	n/a
€190,100 EUR - €199,199 EUR	0	n/a
€199,200 EUR - €208,299 EUR	0	n/a
€208,300 EUR - €217,299 EUR	0	n/a
€217,300 EUR - €226,399 EUR	0	n/a
€226,400 EUR - €316,899 EUR	0	n/a

Gender / Customer Services / Berlin (Gross EUR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	12	€56,590 EUR
2	Women	8	€33,139 EUR

Education / Customer Services / Berlin (Gross EUR)

#		Surveys
1	Bachelors Degree	8	€64,558 EUR
2	Some College	5	€40,564 EUR
3	Masters Degree	5	€38,934 EUR
4	High School	2	€30,423 EUR
5	Bellow H. School	1	€24,628 EUR

Experience / Customer Services / Berlin (Gross EUR)

#		Surveys
1	4-8 Years	5	€80,222 EUR
2	12-16 Years	1	€49,437 EUR
3	8-12 Years	3	€43,552 EUR
4	2-4 Years	5	€40,201 EUR
5	0-1 Year	4	€32,686 EUR
6	1-2 Years	2	€31,147 EUR
7	16-20 Years	1	€23,903 EUR

Age / Customer Services / Berlin (Gross EUR)

#		Surveys
1	31-35	3	€105,575 EUR
2	n/a	1	€54,598 EUR
3	26-30	9	€41,650 EUR
4	36-40	2	€37,032 EUR
5	21-25	5	€31,056 EUR
6	41-45	1	€23,903 EUR

Work Type / Customer Services / Berlin (Gross EUR)

#		Surveys
1	Permanent	17	€51,067 EUR
2	Contract	3	€35,312 EUR
3	Part Time	1	€25,262 EUR

Careers / Customer Services / Berlin (Gross EUR)

#		Surveys
1	Call Center Manager	2	€76,148 EUR
2	Customer Service Manager	4	€74,337 EUR
3	Service Delivery Manager	2	€46,359 EUR
4	Other Service Career	4	€40,201 EUR
5	Customer Consultant	2	€35,946 EUR
6	Call Center	4	€34,497 EUR
7	Service Coordinator	2	€30,332 EUR
8	Housekeeper	1	€25,262 EUR

People's individual salary examples (surveys)

Collection Specialist

Posted 13 July 2022
Key knowledge and tasks

"Collections."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	0-1 Year	Intermediate	€38,100 EUR

Director

Posted 11 July 2022
Key knowledge and tasks

"Manage people."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	Expert	€114,200 EUR

Team Leader

Posted 31 December 2021
Key knowledge and tasks

"People
Process management."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	Advanced	€60,500 EUR

Telemarketing Assistant

Posted 14 October 2021
Key knowledge and tasks

"Understand customers. Solve problems. Resolve issues."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	0-1 Year	Intermediate	€31,900 EUR

Customer Care Agent

Posted 17 September 2021
Key knowledge and tasks

"Calls, emails, tickets."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	High School	0-1 Year	Intermediate	€26,400 EUR

Technical Support

Posted 12 July 2021
Key knowledge and tasks

"Technical Support."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	8-12 Years	Expert	€51,500 EUR

Houskeeping Supervisor

Posted 01 July 2021
Key knowledge and tasks

"Supervising people, checking rooms, shift work, liaising with Front Desk and Room service."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	1-2 Years	Advanced	€25,300 EUR

Cs Partner Coordinator

Posted 25 March 2021
Key knowledge and tasks

"Coordination of multiple teams within the operations
Managing projects to improve the operations."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	4-8 Years	n/a	€36,000 EUR

Customer Service Manager

Posted 28 May 2020
Key knowledge and tasks

"Details not provided at this time."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	n/a	€157,100 EUR

Travel Agent

Posted 09 April 2020
Key knowledge and tasks

"Back office / changes and cancellations."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	16-20 Years	n/a	€23,900 EUR

Business Analyst

Posted 01 August 2019
Key knowledge and tasks

"This is a test to see if this works."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	n/a	€48,400 EUR

Technical Support

Posted 23 July 2019
Key knowledge and tasks

"- data analysis
- technical support
- tier 2 support
- bug identification."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	n/a	€48,400 EUR

Senior Operations Manager

Posted 13 July 2019
Key knowledge and tasks

"P&L resp. Manager of 300 people."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	12-16 Years	n/a	€49,400 EUR

Ecommerce Specialist

Posted 15 April 2019
Key knowledge and tasks

"- Solve on daily basics issue from customers
- management of small accounts
- animation of the community."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	1-2 Years	n/a	€37,000 EUR

Team Lead

Posted 04 February 2019
Key knowledge and tasks

"Lead and coach a team of 15 agents."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	4-8 Years	n/a	€45,300 EUR

Customer Consultant

Posted 08 December 2018
Key knowledge and tasks

"Guiding customers in tourism advising."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	n/a	€23,500 EUR

Product Coordinator

Posted 27 November 2018
Key knowledge and tasks

"Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bellow H. School	8-12 Years	n/a	€24,700 EUR

Operations Manager

Posted 10 November 2018
Key knowledge and tasks

"- Number of direct reports: 7 Team Leaders
- Team size: approx. 90 Agents

- Using organization and prioritization skills to address and follow-up on pending issues with relevant departments
- Being self-accountable for improvements of overall functions on a global scale and driving actions in standardizing SOPs and optimizing tools
- Ensure that direct reports receive proper guidance and communication as well as proper feedback on performed duties to improve performance
- Rallying the troops to create a high level of cohesion as a team
- Interpreting and analyzing relevant metrics/data to prepare the relevant action points/plans and executing across all co-operating functions to achieve high results."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	2-4 Years	n/a	€43,300 EUR

CUSTOMER SERVICES / SALARY BERLIN

21

€47,573 EUR

€24,447 EUR