CUSTOMER SERVICES / SALARY
CAPE TOWN

SALARY SURVEYS

17

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

18.3 ZAR = 1 USD

481,712 ZAR

$26,330 USD

Johannesburg

503,703 ZAR

219,542 ZAR

$12,000 USD

Including "Johannesburg"

Excluding "Johannesburg"

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Average Salary / Customer Services / Cape Town

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Average salary for Customer Services / Cape Town is 481,712 ZAR per year. The most typical earning is 219,542 ZAR. All data are based on 17 salary surveys. Salaries are different between men and women. Men receive an average salary of 402,494 ZAR. Women receive a salary of 607,400 ZAR.

Based on education, the highest salaries receive people with Masters Degree with salary of 828,772 ZAR. The second most paid education level is Some College with salary of 589,105 ZAR.

Different experiences affect earning as well. People with 20+ Years of experience receive salary of 823,284 ZAR. Employees with 4-8 Years of experience receive 545,196 ZAR.

Levels / Customer Services / Cape Town (Gross ZAR)

Salary Levels (ZAR) per Year	Surveys	[%]
54,900 ZAR - 91,499 ZAR	0	n/a
91,500 ZAR - 182,899 ZAR	2	100% 11.76%
THE MOST TYPICAL SALARY
183,000 ZAR - 274,399 ZAR	6	88.24% 35.29%
274,400 ZAR - 365,899 ZAR	1	52.94% 5.88%
365,900 ZAR - 457,399 ZAR	2	47.06% 11.76%
457,400 ZAR - 548,799 ZAR	1	35.29% 5.88%
548,900 ZAR - 640,299 ZAR	0	n/a
640,300 ZAR - 731,799 ZAR	3	29.41% 17.65%
731,800 ZAR - 823,299 ZAR	0	n/a
823,300 ZAR - 914,699 ZAR	1	11.76% 5.88%
914,800 ZAR - 1,006,199 ZAR	0	n/a
1,006,200 ZAR - 1,097,699 ZAR	0	n/a
1,097,700 ZAR - 1,189,199 ZAR	0	n/a
1,189,200 ZAR - 1,280,599 ZAR	0	n/a
1,280,700 ZAR - 1,372,099 ZAR	0	n/a
1,372,100 ZAR - 1,463,599 ZAR	0	n/a
1,463,600 ZAR - 1,555,099 ZAR	0	n/a
1,555,100 ZAR - 1,646,499 ZAR	0	n/a
1,646,600 ZAR - 1,737,999 ZAR	0	n/a
1,738,000 ZAR - 1,829,499 ZAR	0	n/a
1,829,500 ZAR - 1,920,999 ZAR	0	n/a
1,921,000 ZAR - 2,012,499 ZAR	1	5.88% 5.88%
2,012,500 ZAR - 2,103,899 ZAR	0	n/a
2,103,900 ZAR - 2,195,399 ZAR	0	n/a
2,195,400 ZAR - 2,286,899 ZAR	0	n/a
2,286,900 ZAR - 2,378,399 ZAR	0	n/a
2,378,400 ZAR - 2,469,799 ZAR	0	n/a
2,469,900 ZAR - 2,561,299 ZAR	0	n/a
2,561,300 ZAR - 2,652,799 ZAR	0	n/a
2,652,800 ZAR - 2,744,299 ZAR	0	n/a
HIGH SALARIES
2,744,300 ZAR - 2,927,199 ZAR	0	n/a
2,927,200 ZAR - 3,110,199 ZAR	0	n/a
3,110,200 ZAR - 3,293,099 ZAR	0	n/a
3,293,100 ZAR - 3,476,099 ZAR	0	n/a
3,476,100 ZAR - 3,658,999 ZAR	0	n/a
3,659,000 ZAR - 3,841,999 ZAR	0	n/a
3,842,000 ZAR - 4,024,899 ZAR	0	n/a
4,024,900 ZAR - 4,207,899 ZAR	0	n/a
4,207,900 ZAR - 4,390,799 ZAR	0	n/a
4,390,800 ZAR - 4,573,799 ZAR	0	n/a
4,573,800 ZAR - 6,403,299 ZAR	0	n/a

Gender / Customer Services / Cape Town (Gross ZAR)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	7	607,400 ZAR
2	Men	8	402,494 ZAR

Education / Customer Services / Cape Town (Gross ZAR)

#		Surveys
1	Masters Degree	1	828,772 ZAR
2	Some College	9	589,105 ZAR
3	High School	7	294,552 ZAR

Experience / Customer Services / Cape Town (Gross ZAR)

#		Surveys
1	20+ Years	4	823,284 ZAR
2	4-8 Years	2	545,196 ZAR
3	12-16 Years	2	450,061 ZAR
4	8-12 Years	5	387,858 ZAR
5	1-2 Years	1	305,529 ZAR
6	2-4 Years	3	217,712 ZAR

Age / Customer Services / Cape Town (Gross ZAR)

#		Surveys
1	46-50	3	962,327 ZAR
2	26-30	4	501,288 ZAR
3	36-40	2	439,084 ZAR
4	41-45	1	407,982 ZAR
5	n/a	2	358,585 ZAR
6	31-35	2	340,290 ZAR
7	21-25	2	206,735 ZAR
8	51-55	1	197,588 ZAR

Work Type / Customer Services / Cape Town (Gross ZAR)

#		Surveys		AVERAGE SALARY / YEAR
1	Self Employed	1	722,660 ZAR
2	Permanent	16	466,527 ZAR

Careers / Customer Services / Cape Town (Gross ZAR)

#		Surveys
1	Customer Service Manager	3	865,362 ZAR
2	Call Center Manager	1	702,535 ZAR
3	Customer Consultant	2	506,777 ZAR
4	Food Service	1	495,799 ZAR
5	Other Service Career	2	461,039 ZAR
6	Call Center	7	318,336 ZAR
7	Service Coordinator	1	239,667 ZAR

People's individual salary examples (surveys)

Site Manager

Posted 10 March 2020
Key knowledge and tasks

"O	Management of company staff and resources on two major FNB sites. 
o	Planning and coordinating administrative procedures to ensure smooth running of office. 
o	Recruiting and training personnel and allocate responsibilities
o	Manage schedules and deadlines
o	Management of office equipment and vending stores management. 
o	Management of OSH Act
o	Handling external and internal communication
o	Organising, arranging and coordinating meetings
o	Operations management
o	Liaison with client on daily basis as well as weekly and monthly meetings
o	Records management
o	Managing a team."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	High School	20+ Years	n/a	238,800 ZAR

Team Leader

Posted 05 December 2019
Key knowledge and tasks

"Supervisor to 5 people, manager performance and attendance and other stuff."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	High School	4-8 Years	n/a	263,600 ZAR

Account Specialist

Posted 22 August 2019
Key knowledge and tasks

"I deal with accounts that are on hold."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	High School	2-4 Years	n/a	154,100 ZAR

Operations Manager

Posted 05 July 2019
Key knowledge and tasks

"Managing SLA, exceeding sales target, managing budgets, improving process, recruitment, coaching, discipline action."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	Some College	12-16 Years	n/a	702,900 ZAR

Create Airline Bookings

Posted 23 August 2018
Key knowledge and tasks

"Making and amending of airline flight tickets."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	High School	8-12 Years	n/a	184,000 ZAR

Customer Consultant

Posted 19 April 2018
Key knowledge and tasks

"Provide technical customer support and asset management solutions. Business development and optimisation."

City	Education	Experience	Knowledge	Gross salary / year
Cape Town	Masters Degree	4-8 Years	n/a	828,000 ZAR

CUSTOMER SERVICES / SALARY CAPE TOWN

17