CUSTOMER SERVICES SALARY IN CHINA

China   China  • Change Location

Average gross salary for Customer Services GROSS SALARY
CNY 147,044
Average gorss salary (USD) for Customer Services GROSS SALARY (USD)
US$ 22,922
Average net salary for Customer Services NET SALARY
CNY 118,137
The most typical salary for Customer Services MOST TYPICAL GROSS
CNY 48,492
  Updated: 12 Mar 2020   Diff. gross vs. net: 19%
  Salary entries: 59

Customer Services Earnings in China

Average salary for Customer Services in China is CNY 147,044.

Average take home earning is CNY 118,137 (Net).

The most typical salary is CNY 48,492 (Gross).

These data are from our visitors surveys (59 individual salaries).

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Percentage of people Earn this salary or more
7 % CNY 412,000
12 % CNY 366,666
27 % CNY 223,932
61 % CNY 90,049
88 % CNY 48,492
95 % CNY 22,950
100 % CNY 13,333
Career Avg. gross salary (USD) Salary entries
Customer Service Manager CNY 203,998 US$ 31,716 18
Call Center CNY 95,181 US$ 14,654 11
Customer Consultant CNY 148,624 US$ 22,854 10
Service Coordinator CNY 99,248 US$ 15,169 08
Service Delivery Manager CNY 500,000 US$ 82,372 01
Call Center Manager CNY 300,000 US$ 48,185 01
Assembly Service CNY 45,435 US$ 6,912 01
Package Delivery Employee CNY 40,000 US$ 6,086 01
Housekeeper CNY 15,000 US$ 2,471 01
Postman CNY 10,000 US$ 1,521 01
City Avg. gross salary (USD) Salary entries
Shanghai CNY 139,463 US$ 21,719 17
Beijing CNY 187,102 US$ 29,234 16
Guangzhou CNY 145,290 US$ 22,995 05
Dalian CNY 114,925 US$ 17,377 04
Suzhou CNY 107,000 US$ 17,223 04
Shenzhen CNY 87,042 US$ 13,227 04
Chongqing CNY 380,000 US$ 60,964 02
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  SALARY BY LEVEL   CUSTOMER SERVICES   CHINA

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Salary levels Avg. gross salary (USD) Avg. gross salary   Salary entries
85K US$ 82,372 CNY 500,000
01
75K US$ 74,462 CNY 489,440
01
65K US$ 67,875 CNY 412,000
02
55K US$ 56,256 CNY 366,666
03
45K US$ 45,684 CNY 295,000
04
35K US$ 35,100 CNY 223,932
05
25K US$ 24,250 CNY 158,582
11
15K US$ 13,662 CNY 90,049
09
8K US$ 7,639 CNY 48,492
16
4K US$ 3,611 CNY 22,950
04
2K US$ 2,134 CNY 13,333
03

  SALARY BY GENDER   CUSTOMER SERVICES   CHINA

China •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Men US$ 27,648 CNY 177,522 20
Women US$ 21,503 CNY 136,880 29
N/A US$ 17,582 CNY 115,567 10

  SALARY BY EDUCATION   CUSTOMER SERVICES   CHINA

China •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Masters Degree US$ 31,939 CNY 202,144 10
Bachelors Degree US$ 23,530 CNY 150,755 29
Some College US$ 22,596 CNY 146,603 12
High School US$ 11,681 CNY 77,103 06
Bellow H. School US$ 4,692 CNY 30,217 02

Customer Services workers holding Masters Degree degrees enjoy the highest average gross salaries in China. With an earned Masters Degree, they grosses CNY 202,144. While Customer Services workers with Bellow H. School education earn the least, with an average gross income of CNY 30,217. This is 580.71% lower of what Masters Degree degree holders earn.


  SALARY BY EXPERIENCE   CUSTOMER SERVICES   CHINA

China •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
20+ Years US$ 32,440 CNY 203,750 04
16-20 Years US$ 44,481 CNY 270,000 02
12-16 Years US$ 41,513 CNY 258,500 04
8-12 Years US$ 39,797 CNY 261,528 12
4-8 Years US$ 16,601 CNY 106,574 09
2-4 Years US$ 19,196 CNY 123,036 12
1-2 Years US$ 8,102 CNY 52,938 09
0-1 Year US$ 5,338 CNY 33,747 07

Customer Services workers in China with more years of work experience outperform their counterparts with less experience. Workers with 16-20 Years of experience earn a gross average of CNY 270,000 compared to CNY 33,747 for their counterparts with 0-1 Year of experience. The difference between workers with 16-20 Years of experience and 0-1 Year is 733.29%.


  SALARY BY AGE   CUSTOMER SERVICES   CHINA

China •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
45-50 US$ 41,574 CNY 261,768 02
39-44 US$ 56,662 CNY 351,000 04
33-38 US$ 26,882 CNY 173,296 09
27-32 US$ 21,538 CNY 140,174 19
22-26 US$ 15,164 CNY 96,389 14
16-21 US$ 3,295 CNY 20,000 01
N/A US$ 17,582 CNY 115,567 10
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  SALARY BY CAREER   CUSTOMER SERVICES   CHINA

China •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Service Delivery Manager US$ 82,372 CNY 500,000 01
2. Call Center Manager US$ 48,185 CNY 300,000 01
3. Customer Service Manager US$ 31,716 CNY 203,998 18
4. Customer Consultant US$ 22,854 CNY 148,624 10
5. Other Service Career US$ 20,474 CNY 127,666 06
6. Service Coordinator US$ 15,169 CNY 99,248 08
7. Call Center US$ 14,654 CNY 95,181 11
8. Assembly Service US$ 6,912 CNY 45,435 01
9. Package Delivery Employee US$ 6,086 CNY 40,000 01
10. Housekeeper US$ 2,471 CNY 15,000 01
11. Postman US$ 1,521 CNY 10,000 01

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In China economy, Service Delivery Manager is on the top list of highest earners, earning an average gross salary of CNY 500,000. Call Center Manager and Customer Service Manager follow, earning CNY 300,000 and CNY 203,998, respectively. Postman earn a gross annual average of CNY 10,000, while Housekeeper earn CNY 15,000. The gap between the lowest and the highest paid careers is 5315.65%.


  SALARY BY JOB TYPE   CUSTOMER SERVICES   CHINA

China •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Permanent US$ 22,793 CNY 146,170 46
Contract US$ 27,085 CNY 177,225 08
Self Employed US$ 36,244 CNY 220,000 02
Part Time US$ 4,914 CNY 31,333 03
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  SALARY BY CITY   CUSTOMER SERVICES   CHINA

China •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Chongqing Customer Services in Chongqing US$ 60,964 CNY 380,000 02
2. Beijing Customer Services in Beijing US$ 29,234 CNY 187,102 16
3. Guangzhou Customer Services in Guangzhou US$ 22,995 CNY 145,290 05
4. Shanghai Customer Services in Shanghai US$ 21,719 CNY 139,463 17
5. Dalian Customer Services in Dalian US$ 17,377 CNY 114,925 04
6. Suzhou Customer Services in Suzhou US$ 17,223 CNY 107,000 04
7. Shenzhen Customer Services in Shenzhen US$ 13,227 CNY 87,042 04

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  SALARY BY COUNTRY    CUSTOMER SERVICES

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Germany Germany Customer Services in Germany US$ 49,194 EUR 40,403 34
2. United States United States Customer Services US$ 45,992 US$ 45,992 530
3. United Kingdom United Kingdom Customer Services in United Kingdom US$ 39,379 GBP 25,934 92
4. China China US$ 22,922 CNY 147,044 59
5. Malaysia Malaysia Customer Services in Malaysia US$ 20,076 MYR 70,413 134
6. Mexico Mexico Customer Services in Mexico US$ 19,596 MXN 348,393 13
7. Russia Russia Customer Services in Russia US$ 18,688 RUB 792,848 15
8. India India Customer Services in India US$ 13,897 INR 835,863 205
9. Indonesia Indonesia Customer Services in Indonesia US$ 9,636 IDR 124,992,046 16

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(16/16)  CHIEF SERVICE OFFICER


 Posted: 12 Mar 2020

Bachelors Degree, 8-12 years: "In charge of service industry."
Individual GROSS salary:
CNY 400,000
US$ 57,083


(15/16)  OFFICE MANAGER


 Posted: 06 Jun 2019

Some College, 2-4 years: "Provide customer service and do quotes and purchase orders."
Individual GROSS salary:
CNY 130,000
US$ 20,027


(14/16)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 04 Jun 2019

Masters Degree, 2-4 years: "Inbound and outbound calls."
Individual GROSS salary:
CNY 300,000
US$ 46,215


(13/16)  CUSTOMER SERVICE TEAM LEADER


 Posted: 07 Apr 2019

Bachelors Degree, 2-4 years: "Lead a team of customer service agents who support our customer through email, phone and Live Chat. In charge of coordinating the training plan for the Customer Service department."
Individual GROSS salary:
CNY 143,000
US$ 22,029


(12/16)  CUSTOMER SERVICE MANAGER


 Posted: 31 Jan 2019

Some College, 8-12 years: "From Mechanic, to Technician, to Customer Service Manager."
Individual GROSS salary:
CNY 340,000
US$ 52,377


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(11/16)  CUSTOMER SERVICE ANALYST


 Posted: 12 Sep 2018

Masters Degree, 8-12 years: "Assist customer with their day to day support request."
Individual GROSS salary:
CNY 185,000
US$ 28,499


(10/16)  OPERATIONS TEAM LEAD


 Posted: 03 Aug 2018

Bachelors Degree, 2-4 years: "Manage a team of 18 people."
Individual GROSS salary:
CNY 169,000
US$ 26,034


(9/16)  CLIENT SERVICES ASSOCIATE


 Posted: 16 Jul 2018

Bachelors Degree, 1-2 years: "Reporting to the Regional Client Services Manager and supporting the APAC regional team, the Client Services Associate is responsible for assisting the client service and technology implementation from initiation to closure."
Individual GROSS salary:
CNY 19,000
US$ 2,927


(8/16)  SERVICE SUPERVISOR


 Posted: 27 Jun 2018

Bachelors Degree, 8-12 years: "Manage customer areas in the whole country."
Individual GROSS salary:
CNY 200,000
US$ 30,810


(7/16)  CONCIERGE


 Posted: 03 Apr 2018

High School, 2-4 years: "Provide concierge services to luxury high end clientele. Encompassing all aspects of concierge service from retail, events and travel."
Individual GROSS salary:
CNY 95,000
US$ 14,635


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(6/16)  SERVICE COORDINATOR


 Posted: 13 Jan 2018

Some College, 12-16 years: "Help client to deal with personal issues."
Individual GROSS salary:
CNY 250,000
US$ 38,513


(5/16)  REGIONAL SUPPORT MANAGER


 Posted: 17 Nov 2017

Bachelors Degree, 8-12 years: "Manage the China support team who provides software product support service to enterprise customers. Manage the day to day, employee care and customer care, handle escalations etc."
Individual GROSS salary:
CNY 190,702
US$ 27,800


(4/16)  PUBLISHER SUPPORT MANAGER


 Posted: 25 Oct 2017

Masters Degree, 8-12 years: "Provide reports and information to publisher on China market and their sales status."
Individual GROSS salary:
CNY 280,000
US$ 40,817


(3/16)  CUSTOMER SERVICE OFFICER


 Posted: 18 Aug 2017

Bachelors Degree, 8-12 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
CNY 163,537
US$ 23,840


(2/16)  CUSTOMER SERVICE OFFICER


 Posted: 17 Aug 2017

Masters Degree, 2-4 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
CNY 92,441
US$ 13,476


(1/16)  AGENT


 Posted: 14 Aug 2017

Some College, 1-2 years: "Response to customer inquiry, such as price, quality product description, etc."
Individual GROSS salary:
CNY 100,000
US$ 14,577


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