Customer Services (China)

China   China  • Change Location

info SALARY PROFILES
56
info AVG. GROSS SALARY ($)
US$ 21,947
info AVG. GROSS SALARY
CNY 140,100
info AVG. NET SALARY
CNY 113,662
  UPDATED: 07 Apr 2019
Difference gross vs. net (take home): 18%

What is average salary for Customer Services in China?

Based on our survey (56 individual salary profiles) average GROSS salary for Customer Services in China is CNY 140,100. Average NET salary is CNY 113,662. The most frequent GROSS salary is CNY 48,492. The most frequent education is Bachelors Degree. The most frequent experience are 8-12 Years.

Career Avg. gross salary (in USD) Profiles
Customer Service Manager CNY 208,351 US$ 32,404 17
Call Center CNY 74,700 US$ 11,498 10
Customer Consultant CNY 120,693 US$ 19,051 09
Service Coordinator CNY 99,248 US$ 15,169 08
Service Delivery Manager CNY 500,000 US$ 82,372 01
Call Center Manager CNY 300,000 US$ 48,185 01
Assembly Service CNY 45,435 US$ 6,912 01
Package Delivery Employee CNY 40,000 US$ 6,086 01
Housekeeper CNY 15,000 US$ 2,471 01
Postman CNY 10,000 US$ 1,521 01
City Avg. gross salary (in USD) Profiles
Shanghai CNY 140,055 US$ 21,825 16
Beijing CNY 179,575 US$ 28,102 15
Guangzhou CNY 145,290 US$ 22,995 05
Dalian CNY 114,925 US$ 17,377 04
Suzhou CNY 107,000 US$ 17,223 04
Shenzhen CNY 87,042 US$ 13,227 04
Chongqing CNY 380,000 US$ 60,964 02

Salary profiles from individual employees for Customer Services in China

Below is the list of 56 individual salary profiles - all added on this website.

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(56/56) CUSTOMER SERVICE TEAM LEADER


 Posted: 07 Apr 2019

      

Bachelors Degree, 2-4 years: "Lead a team of customer service agents who support our customer through email, phone and Live Chat. In charge of coordinating the training plan for the Customer Service department."
Individual GROSS salary:
CNY 143,000
US$ 22,029

(55/56) CUSTOMER SERVICE MANAGER


 Posted: 31 Jan 2019

      

Some College, 8-12 years: "From Mechanic, to Technician, to Customer Service Manager"
Individual GROSS salary:
CNY 340,000
US$ 52,377

(54/56) CUSTOMER SERVICE ANALYST


 Posted: 12 Sep 2018

      

Masters Degree, 8-12 years: "Assist customer with their day to day support request."
Individual GROSS salary:
CNY 185,000
US$ 28,499

(53/56) OPERATIONS TEAM LEAD


 Posted: 03 Aug 2018

      

Bachelors Degree, 2-4 years: "Manage a team of 18 people."
Individual GROSS salary:
CNY 169,000
US$ 26,034

(52/56) CLIENT SERVICES ASSOCIATE


 Posted: 16 Jul 2018

      

Bachelors Degree, 1-2 years: "Reporting to the Regional Client Services Manager and supporting the APAC regional team, the Client Services Associate is responsible for assisting the client service and technology implementation from initiation to closure."
Individual GROSS salary:
CNY 19,000
US$ 2,927

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(51/56) SERVICE SUPERVISOR


 Posted: 27 Jun 2018

      

Bachelors Degree, 8-12 years: "manage customer areas in the whole country"
Individual GROSS salary:
CNY 200,000
US$ 30,810

(50/56) CONCIERGE


 Posted: 03 Apr 2018

      

High School, 2-4 years: "Provide concierge services to luxury high end clientele. Encompassing all aspects of concierge service from retail, events and travel."
Individual GROSS salary:
CNY 95,000
US$ 14,635

(49/56) SERVICE COORDINATOR


 Posted: 13 Jan 2018

      

Some College, 12-16 years: "Help client to deal with personal issues"
Individual GROSS salary:
CNY 250,000
US$ 38,513

(48/56) REGIONAL SUPPORT MANAGER


 Posted: 17 Nov 2017

      

Bachelors Degree, 8-12 years: "Manage the China support team who provides software product support service to enterprise customers. Manage the day to day, employee care and customer care, handle escalations etc."
Individual GROSS salary:
CNY 190,702
US$ 27,800

(47/56) PUBLISHER SUPPORT MANAGER


 Posted: 25 Oct 2017

      

Masters Degree, 8-12 years: "Provide reports and information to publisher on China market and their sales status."
Individual GROSS salary:
CNY 280,000
US$ 40,817

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(46/56) CUSTOMER SERVICE OFFICER


 Posted: 18 Aug 2017

      

Bachelors Degree, 8-12 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
CNY 163,537
US$ 23,840

(45/56) CUSTOMER SERVICE OFFICER


 Posted: 17 Aug 2017

      

Masters Degree, 2-4 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
CNY 92,441
US$ 13,476

(44/56) AGENT


 Posted: 14 Aug 2017

      

Some College, 1-2 years: "response to customer inquiry, such as price, quality product description, etc."
Individual GROSS salary:
CNY 100,000
US$ 14,577

(43/56) CALL CENTER


 Posted: 25 Apr 2017

      

Bachelors Degree, 8-12 years: "team leader"
Individual GROSS salary:
CNY 180,000
US$ 26,239

(42/56) CUSTOMER CONSULTANT


 Posted: 17 Apr 2017

      

Bachelors Degree, 2-4 years: "I am in charge to reply all the emails from customers"
Individual GROSS salary:
CNY 91,000
US$ 13,265

(41/56) CUSTOMER SERVICE MANAGER


 Posted: 05 Apr 2017

      

High School, 4-8 years: "Supervise customer service reps and the procurement process."
Individual GROSS salary:
CNY 168,168
US$ 24,515

(40/56) CUSTOMER CONSULTANT


 Posted: 04 Sep 2016

      

Masters Degree, 20+ years: "Customer representative. Attending to customers querries"
Individual GROSS salary:
CNY 50,000
US$ 7,606

(39/56) CUSTOMER CONSULTANT


 Posted: 04 Jul 2016

      

Bachelors Degree, 1-2 years: "Start from an internship, and into an area of security consultancy, in a private company."
Individual GROSS salary:
CNY 66,000
US$ 10,039

(38/56) SERVICE COORDINATOR


 Posted: 17 Apr 2016

      

High School, 4-8 years: "Coordinate between Client and employees, receive client in counter for information, checking etc"
Individual GROSS salary:
CNY 65,000
US$ 9,887

(37/56) SERVICE COORDINATOR


 Posted: 14 Jan 2016

      

Bachelors Degree, 1-2 years: "Provide customer service for order processing"
Individual GROSS salary:
CNY 52,000
US$ 7,910

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(36/56) CUSTOMER SERVICE MANAGER


 Posted: 02 Nov 2015

      

Bachelors Degree, 20+ years: "regional support manager, lead local team to provide support for customers in APAC who purchased our product"
Individual GROSS salary:
CNY 145,000
US$ 23,289

(35/56) CALL CENTER


 Posted: 13 Oct 2015

      

Some College, 4-8 years: "take in calls to provide customer service"
Individual GROSS salary:
CNY 15,000
US$ 2,409

(34/56) CALL CENTER MANAGER


 Posted: 10 Sep 2015

      

Bachelors Degree education, 12-16 years of experience.
Individual GROSS salary:
CNY 300,000
US$ 48,185

(33/56) CALL CENTER


 Posted: 02 Jul 2015

      

Bachelors Degree education, 8-12 years of experience.
Individual GROSS salary:
CNY 100,000
US$ 16,062

(32/56) CUSTOMER SERVICE MANAGER


 Posted: 25 Feb 2015

      

Bachelors Degree education, 8-12 years of experience.
Individual GROSS salary:
CNY 209,664
US$ 33,675

(31/56) SERVICE COORDINATOR


 Posted: 02 Dec 2014

      

Bachelors Degree, 2-4 years: "Arrange inspection at the suppliers factory according to the buyer request. Manage inspector planning."
Individual GROSS salary:
CNY 50,000
US$ 8,237

(30/56) OTHER SERVICE CAREER


 Posted: 23 Nov 2014

      

Bachelors Degree, 1-2 years: "Post shops and do other service task"
Individual GROSS salary:
CNY 50,000
US$ 8,237

(29/56) CALL CENTER


 Posted: 20 Nov 2014

      

Bachelors Degree education, 0-1 year of experience.
Individual GROSS salary:
CNY 48,000
US$ 7,908

(28/56) CUSTOMER SERVICE MANAGER


 Posted: 11 Nov 2014

      

Bachelors Degree, 16-20 years: "supervise, monitor, coach, new project launch and followup"
Individual GROSS salary:
CNY 40,000
US$ 6,590

(27/56) OTHER SERVICE CAREER


 Posted: 05 Nov 2014

      

Some College education, 0-1 year of experience.
Individual GROSS salary:
CNY 20,000
US$ 3,295

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(26/56) CUSTOMER CONSULTANT


 Posted: 02 Nov 2014

      

Bachelors Degree education, 2-4 years of experience.
Individual GROSS salary:
CNY 130,000
US$ 21,417

(25/56) SERVICE DELIVERY MANAGER


 Posted: 01 Nov 2014

      

Masters Degree education, 16-20 years of experience.
Individual GROSS salary:
CNY 500,000
US$ 82,372

(24/56) CUSTOMER SERVICE MANAGER


 Posted: 27 Jul 2014

      

Masters Degree education, 8-12 years of experience.
Individual GROSS salary:
CNY 400,000
US$ 65,898

(23/56) CUSTOMER SERVICE MANAGER


 Posted: 20 Jul 2014

      

Bachelors Degree education, 2-4 years of experience.
Individual GROSS salary:
CNY 200,000
US$ 32,949

(22/56) OTHER SERVICE CAREER


 Posted: 17 Jul 2014

      

Bachelors Degree education, 20+ years of experience.
Individual GROSS salary:
CNY 360,000
US$ 59,308

(21/56) OTHER SERVICE CAREER


 Posted: 29 Jun 2014

      

Some College education, 2-4 years of experience.
Individual GROSS salary:
CNY 40,000
US$ 6,590

(20/56) CUSTOMER CONSULTANT


 Posted: 05 Jun 2014

      

Bachelors Degree education, 12-16 years of experience.
Individual GROSS salary:
CNY 424,000
US$ 69,852

(19/56) CUSTOMER SERVICE MANAGER


 Posted: 25 May 2014

      

Masters Degree education, 4-8 years of experience.
Individual GROSS salary:
CNY 140,000
US$ 23,064

(18/56) HOUSEKEEPER


 Posted: 01 May 2014

      

Bellow H. School education, 1-2 years of experience.
Individual GROSS salary:
CNY 15,000
US$ 2,471

(17/56) CALL CENTER


 Posted: 23 Dec 2013

      

Masters Degree education, 0-1 year of experience.
Individual GROSS salary:
CNY 24,000
US$ 3,841

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(16/56) SERVICE COORDINATOR


 Posted: 03 Aug 2012

      

High School education, 1-2 years of experience.
Individual GROSS salary:
CNY 34,450
US$ 5,457

(15/56) CUSTOMER SERVICE MANAGER


 Posted: 07 Mar 2012

      

Some College education, 4-8 years of experience.
Individual GROSS salary:
CNY 300,000
US$ 47,520

(14/56) CALL CENTER


 Posted: 04 Mar 2012

      

Bachelors Degree education, 4-8 years of experience.
Individual GROSS salary:
CNY 70,000
US$ 11,088

(13/56) CALL CENTER


 Posted: 02 Mar 2012

      

Bachelors Degree education, 4-8 years of experience.
Individual GROSS salary:
CNY 55,000
US$ 8,712

(12/56) CALL CENTER


 Posted: 21 Feb 2012

      

Bachelors Degree education, 0-1 year of experience.
Individual GROSS salary:
CNY 60,000
US$ 9,504

(11/56) CUSTOMER SERVICE MANAGER


 Posted: 15 Feb 2012

      

High School education, 12-16 years of experience.
Individual GROSS salary:
CNY 60,000
US$ 9,504

(10/56) OTHER SERVICE CAREER


 Posted: 03 Nov 2011

      

Bachelors Degree education, 4-8 years of experience.
Individual GROSS salary:
CNY 96,000
US$ 14,605

(9/56) PACKAGE DELIVERY EMPLOYEE


 Posted: 09 Oct 2011

      

High School education, 1-2 years of experience.
Individual GROSS salary:
CNY 40,000
US$ 6,086

(8/56) ASSEMBLY SERVICE


 Posted: 19 Sep 2011

      

Bellow H. School education, 0-1 year of experience.
Individual GROSS salary:
CNY 45,435
US$ 6,912

(7/56) CUSTOMER CONSULTANT


 Posted: 06 Sep 2011

   

Some College education, 0-1 year of experience.
Individual GROSS salary:
CNY 28,800
US$ 4,382

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(6/56) CUSTOMER SERVICE MANAGER


 Posted: 02 Sep 2011

      

Bachelors Degree education, 1-2 years of experience.
Individual GROSS salary:
CNY 100,000
US$ 15,214

(5/56) CUSTOMER SERVICE MANAGER


 Posted: 11 Aug 2011

      

Some College education, 8-12 years of experience.
Individual GROSS salary:
CNY 489,440
US$ 74,462

(4/56) SERVICE COORDINATOR


 Posted: 08 Aug 2011

      

Some College education, 2-4 years of experience.
Individual GROSS salary:
CNY 36,000
US$ 5,477

(3/56) CUSTOMER SERVICE MANAGER


 Posted: 04 Aug 2011

      

Bachelors Degree education, 20+ years of experience.
Individual GROSS salary:
CNY 260,000
US$ 39,556

(2/56) CUSTOMER SERVICE MANAGER


 Posted: 18 Jul 2011

      

Masters Degree education, 4-8 years of experience.
Individual GROSS salary:
CNY 50,000
US$ 7,607

(1/56) POSTMAN


 Posted: 02 May 2011

      

Some College education, 0-1 year of experience.
Individual GROSS salary:
CNY 10,000
US$ 1,521

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This salary report contains various tables and charts to represent how different careers, cities, education, experience, age, gender, etc. affect salaries.

  SURVEY BY LEVELS   CUSTOMER SERVICES   CHINA

China •  Change Location

Salary levels Average GROSS Salary (USD) Average GROSS Salary   Salary profiles (frequency)
85K US$ 82,372 CNY 500,000
01
75K US$ 74,462 CNY 489,440
01
65K US$ 67,875 CNY 412,000
02
55K US$ 55,842 CNY 350,000
02
45K US$ 45,507 CNY 293,333
03
35K US$ 35,100 CNY 223,932
05
25K US$ 24,673 CNY 161,440
10
15K US$ 13,662 CNY 90,049
09
8K US$ 7,639 CNY 48,492
16
4K US$ 3,611 CNY 22,950
04
2K US$ 2,134 CNY 13,333
03

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  SURVEY BY GENDER   CUSTOMER SERVICES   CHINA

China •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Male US$ 24,982 CNY 158,357 18
Female US$ 21,556 CNY 137,125 28
N/A US$ 17,582 CNY 115,567 10

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  SURVEY BY EDUCATION   CUSTOMER SERVICES   CHINA

China •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Masters Degree US$ 30,353 CNY 191,271 09
Bachelors Degree US$ 22,331 CNY 141,853 28
Some College US$ 22,829 CNY 148,112 11
High School US$ 11,681 CNY 77,103 06
Bellow H. School US$ 4,692 CNY 30,217 02

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  SURVEY BY EXPERIENCE   CUSTOMER SERVICES   CHINA

China •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
20+ Years US$ 32,440 CNY 203,750 04
16-20 Years US$ 44,481 CNY 270,000 02
12-16 Years US$ 41,513 CNY 258,500 04
8-12 Years US$ 38,225 CNY 248,940 11
4-8 Years US$ 16,601 CNY 106,574 09
2-4 Years US$ 16,411 CNY 104,644 10
1-2 Years US$ 8,102 CNY 52,938 09
0-1 Year US$ 5,338 CNY 33,747 07

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  SURVEY BY AGES   CUSTOMER SERVICES   CHINA

China •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
45-50 US$ 41,574 CNY 261,768 02
39-44 US$ 56,662 CNY 351,000 04
33-38 US$ 26,882 CNY 173,296 09
27-32 US$ 19,536 CNY 125,488 17
22-26 US$ 12,775 CNY 80,726 13
16-21 US$ 3,295 CNY 20,000 01
N/A US$ 17,582 CNY 115,567 10

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  SURVEY BY CAREERS   CUSTOMER SERVICES   CHINA

China •  Change Location

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Service Delivery Manager US$ 82,372 CNY 500,000 01
2. Call Center Manager US$ 48,185 CNY 300,000 01
3. Customer Service Manager US$ 32,404 CNY 208,351 17
4. Other Service Career US$ 20,474 CNY 127,666 06
5. Customer Consultant US$ 19,051 CNY 120,693 09
6. Service Coordinator US$ 15,169 CNY 99,248 08
7. Call Center US$ 11,498 CNY 74,700 10
8. Assembly Service US$ 6,912 CNY 45,435 01
9. Package Delivery Employee US$ 6,086 CNY 40,000 01
10. Housekeeper US$ 2,471 CNY 15,000 01
11. Postman US$ 1,521 CNY 10,000 01

Show all careers »

  SURVEY BY WORK   CUSTOMER SERVICES   CHINA

China •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Permanent US$ 21,515 CNY 137,065 43
Contract US$ 27,085 CNY 177,225 08
Self Employed US$ 36,244 CNY 220,000 02
Part Time US$ 4,914 CNY 31,333 03

  SURVEY BY CITIES   CUSTOMER SERVICES   CHINA

China •  Change Location

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Chongqing Customer Services US$ 60,964 CNY 380,000 02
2. Beijing Customer Services US$ 28,102 CNY 179,575 15
3. Guangzhou Customer Services US$ 22,995 CNY 145,290 05
4. Shanghai Customer Services US$ 21,825 CNY 140,055 16
5. Dalian Customer Services US$ 17,377 CNY 114,925 04
6. Suzhou Customer Services US$ 17,223 CNY 107,000 04
7. Shenzhen Customer Services US$ 13,227 CNY 87,042 04

Show all cities »

  SURVEY BY COUNTRIES    CUSTOMER SERVICES

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Germany Germany Customer Services US$ 49,573 EUR 40,575 28
2. United States United States Customer Services US$ 45,629 US$ 45,629 506
3. United Kingdom United Kingdom Customer Services US$ 40,770 GBP 26,766 87
4. China China US$ 21,947 CNY 140,100 56
5. Malaysia Malaysia Customer Services US$ 20,213 MYR 70,326 127
6. Mexico Mexico Customer Services US$ 19,058 MXN 333,537 11
7. Russia Russia Customer Services US$ 18,726 RUB 753,286 13
8. India India Customer Services US$ 14,523 INR 863,454 175
9. Indonesia Indonesia Customer Services US$ 10,677 IDR 137,297,228 12

Show all countries »

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