Customer Services | EG | Average Salary Survey 2024

Call Center Agent

Posted 02 October 2021
Key knowledge and tasks

"Calling people who may be interested in selling their houses."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Some College	0-1 Year	Intermediate	148,800 EGP

Call Center Agent

Posted 16 March 2021
Key knowledge and tasks

"Handle Customer."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	0-1 Year	n/a	106,800 EGP

Community Support Specialist, French Speaker

Posted 05 September 2020
Key knowledge and tasks

"Communication, foreign languages."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	2-4 Years	n/a	226,300 EGP

Experience Manager

Posted 07 August 2020
Key knowledge and tasks

"Building and maintaining trustworthy experience with customer. Experience strategy and techniques. My education level is BSc in business administration."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	8-12 Years	n/a	885,400 EGP

Senior Telesales Manager

Posted 27 July 2020
Key knowledge and tasks

"Manage call center."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	16-20 Years	n/a	275,400 EGP

Quality Coach

Posted 26 June 2020
Key knowledge and tasks

"Customer Service Experienced, objection handling, fluent English speaker, floorwalker."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	2-4 Years	n/a	129,800 EGP

Agent

Posted 10 February 2020
Key knowledge and tasks

"Working in vodafone handeling all customers inquires reporting their problmes, solvibg their issues whether technical or billing issues. ."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	1-2 Years	n/a	188,900 EGP

Customer Care Sr Manager

Posted 12 September 2019

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	16-20 Years	n/a	880,800 EGP

Operations Manager

Posted 20 July 2019
Key knowledge and tasks

"14 years experience between operations & project management."

City	Education	Experience	Knowledge	Gross salary / year
Giza	Bachelors Degree	12-16 Years	n/a	880,800 EGP

International Call Center

Posted 16 July 2019
Key knowledge and tasks

"Solve customer problem."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	4-8 Years	n/a	211,400 EGP

Customer Fulfillment Manager

Posted 15 July 2019
Key knowledge and tasks

"•	Leads, motivates and manages two teams of Customer Service (4 Coordinators & 1 Section Head) and production’s operation (30 workers, 1 supervisor & 1 section head) performance and drives their improvement in a daily, weekly and monthly basis according to the applied KPIs (Key Performance Indicators). 
•	Participates in reviews with Operations Director and Perso. Section heads to identify areas of improvement, reviewing KPIs and enhancing overall service quality. 
•	Following the regular first and second lines machinery maintenance with operations and maintenance teams. 
•	Prioritizes and delegates work tasks among the team members. 
•	Ensure all customers’ cards shipments, requests and enquiries are handled promptly and efficiently by the customer service team. 
•	Collaborates with other functions/stakeholders to ensure smooth customer-related process flow. 
•	Conducting quality observation for the team, to identify areas of strengths and improvements. 
•	Coaching CS and OPS teams remotely, verbally and side by side. 
•	Takes an active role in the development and coaching of CS & OPS teams and identifies trainings needed. 
•	Conducting a daily performance dialog with the team to realize exactly where we are standing, where we need to be at, and how. 
•	Serves as an escalation point for Customer Service, internal and external Customers, Operations and other parties. 
•	Arranging for the section heads yearly performance assessment (appraisal). 
•	Conducting required teams trainings. 
•	Administering unit staff annual leaves."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	380,500 EGP

Community Support

Posted 04 July 2019
Key knowledge and tasks

"Support expert."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Some College	0-1 Year	n/a	140,900 EGP

Operational Trainer

Posted 18 June 2019
Key knowledge and tasks

"Deliver techinical and soft skills training."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	20+ Years	n/a	229,000 EGP

Urgent Incidents Team

Posted 03 June 2019
Key knowledge and tasks

"Handling sever incidents."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	4-8 Years	n/a	229,000 EGP

Customer Service

Posted 03 June 2019
Key knowledge and tasks

"Help french clients with their inquiries."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Masters Degree	0-1 Year	n/a	249,400 EGP

Enterprise Activation Senior Specialist

Posted 20 May 2019
Key knowledge and tasks

"Enterprise Activation Senior Specialist at Telecom Egypt."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	4-8 Years	n/a	193,800 EGP

Senior Export Customer Service Coordinator

Posted 03 April 2019
Key knowledge and tasks

"Handling customers complaints, meet high expectations and satisfaction for customers."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	8-12 Years	n/a	285,400 EGP

Customer Service Super

Posted 26 December 2018
Key knowledge and tasks

"Maintain the quality of service in CC."

City	Education	Experience	Knowledge	Gross salary / year
Giza	Bachelors Degree	4-8 Years	n/a	193,800 EGP

Client Relations Director

Posted 20 December 2018
Key knowledge and tasks

"Seasoned and Versatile Senior Manager, Operations, CRM and Customer Care with more than 12 Years of extensive experience of successfully managing the activities of various departments concerned with the CRM, Client Relations, Contact Centers, Back Office Operations, Collections, Handover, Service operations, purchasing and distribution of products & services."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	528,700 EGP

Convergent First Class Call Center Senior Supervisor

Posted 17 December 2018
Key knowledge and tasks

"Manage all the inbound call center issues for agents and team leaders, handle escalated calls from angry customers, review performance and performance management."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Masters Degree	12-16 Years	n/a	317,200 EGP

Team Leader

Posted 17 December 2018
Key knowledge and tasks

"Customer service Team leader."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	110,000 EGP

Supervisor

Posted 15 December 2018
Key knowledge and tasks

"Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies."

City	Education	Experience	Knowledge	Gross salary / year
Giza	Bachelors Degree	8-12 Years	n/a	158,600 EGP

Regional Customer Service Manager

Posted 11 November 2018
Key knowledge and tasks

"Managing the MENA region for CS."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	16-20 Years	n/a	1,205,300 EGP

Senior Travel Agent

Posted 24 August 2018
Key knowledge and tasks

"DATE & Place:	Position and Missions:
Sep 2010 – present
Whole Sale Travel Center (WTC), "Kayak's partner". 	-Assistant manager of Customer Service department at an American Travel Agency call center (WTC)-Maadi:
1- Dealing with clients’ complaints and inquiries. 
2- Responding to the airlines’ correspondences. 
3- Translation of documents/letters from English language to Arabic and vice versa. 
4- Arranging flights, insurance and accommodation. 
5- Advising clients on travel arrangements, e. g. visas and passports. 
6- Keeping clients up to date with any changes. 
7- Dealing with refunds & Voluntary changes. 
8- Training and supervising staff. 
9- Collecting and processing payments."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	4-8 Years	n/a	186,800 EGP

Customer Experience Manager

Posted 10 August 2018
Key knowledge and tasks

"Manage customer experience projects."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	888,200 EGP

Customer Relation Manager

Posted 24 July 2018
Key knowledge and tasks

"Manage Customer Relation, complain handling, call center management."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	296,000 EGP

Customer Service Manager

Posted 11 April 2018
Key knowledge and tasks

"Call Center managment, CR manager."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	317,200 EGP

Representative

Posted 22 March 2018
Key knowledge and tasks

"Providing exceptional customer experience."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	1-2 Years	n/a	141,000 EGP

Collection Team Leader

Posted 13 September 2017
Key knowledge and tasks

"Lead a team of debt collectors."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	8-12 Years	n/a	185,300 EGP

CUSTOMER SERVICES / SALARY
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379,167 EGP

383,229 EGP

217,056 EGP

Average Salary / Customer Services / Egypt

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CUSTOMER SERVICES / SALARY EGYPT

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