CUSTOMER SERVICES SALARY IN GERMANY
GROSS SALARY
EUR 42,451
GROSS SALARY (USD)
US$ 51,211
NET SALARY
EUR 27,747
MOST TYPICAL GROSS
EUR 23,545
Updated: 16 Sep 2020
Diff. gross vs. net:
34%
Salary entries: 38
Salary entries: 38
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SALARY BY LEVEL CUSTOMER SERVICES GERMANY
Germany • Change Location
| Salary levels | Avg. gross salary (USD) | Avg. gross salary | Salary entries |
|---|---|---|---|
| 135K | US$ 176,698 | EUR 130,000 |
01
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| 155K | US$ 175,224 | EUR 158,000 |
01
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| 85K | US$ 96,980 | EUR 85,000 |
02
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| 75K | US$ 75,212 | EUR 70,000 |
01
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| 55K | US$ 66,409 | EUR 55,000 |
03
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| 45K | US$ 55,681 | EUR 45,115 |
09
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| 35K | US$ 45,645 | EUR 36,333 |
06
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| 25K | US$ 28,052 | EUR 23,545 |
11
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| 15K | US$ 19,371 | EUR 17,100 |
02
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| Less | US$ 1,683 | EUR 1,464 |
02
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SALARY BY GENDER CUSTOMER SERVICES GERMANY
Germany • Change Location
| Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|
| Men | US$ 59,082 | EUR 49,198 | 25 |
| Women | US$ 34,673 | EUR 28,836 | 11 |
| N/A | US$ 43,769 | EUR 33,000 | 02 |
SALARY BY EDUCATION CUSTOMER SERVICES GERMANY
Germany • Change Location
| Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|
| Masters Degree | US$ 69,018 | EUR 55,818 | 11 |
| Bachelors Degree | US$ 49,970 | EUR 42,435 | 17 |
| Some College | US$ 40,169 | EUR 32,000 | 02 |
| High School | US$ 24,255 | EUR 19,932 | 04 |
| Bellow H. School | US$ 39,987 | EUR 33,510 | 04 |
Customer Services workers holding Masters Degree degrees enjoy the highest average gross salaries in Germany. With an earned Masters Degree, they grosses EUR 55,818. While Customer Services workers with High School education earn the least, with an average gross income of EUR 19,932. This is 184.55% lower of what Masters Degree degree holders earn.
SALARY BY EXPERIENCE CUSTOMER SERVICES GERMANY
Germany • Change Location
| Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|
| 20+ Years | US$ 98,412 | EUR 78,333 | 03 |
| 16-20 Years | US$ 43,904 | EUR 37,013 | 03 |
| 12-16 Years | US$ 54,318 | EUR 46,533 | 06 |
| 8-12 Years | US$ 41,238 | EUR 32,000 | 04 |
| 4-8 Years | US$ 76,220 | EUR 64,433 | 06 |
| 2-4 Years | US$ 41,464 | EUR 34,800 | 07 |
| 1-2 Years | US$ 35,631 | EUR 29,166 | 06 |
| 0-1 Year | US$ 22,279 | EUR 18,242 | 03 |
Customer Services workers in Germany with more years of work experience outperform their counterparts with less experience. Workers with 20+ Years of experience earn a gross average of EUR 78,333 compared to EUR 18,242 for their counterparts with 0-1 Year of experience. The difference between workers with 20+ Years of experience and 0-1 Year is 341.73%.
SALARY BY AGE CUSTOMER SERVICES GERMANY
Germany • Change Location
| Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|
| 51-56 | US$ 118,535 | EUR 90,000 | 02 |
| 39-44 | US$ 43,928 | EUR 36,706 | 06 |
| 33-38 | US$ 63,655 | EUR 54,288 | 09 |
| 27-32 | US$ 50,475 | EUR 42,366 | 12 |
| 22-26 | US$ 31,841 | EUR 26,640 | 05 |
| 16-21 | US$ 10,014 | EUR 8,364 | 02 |
| N/A | US$ 43,769 | EUR 33,000 | 02 |
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SALARY BY CAREER CUSTOMER SERVICES GERMANY
Germany • Change Location
| # | Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|---|
| 1. | Service Delivery Manager | US$ 69,065 | EUR 57,200 | 03 |
| 2. | Customer Service Manager | US$ 63,496 | EUR 53,800 | 08 |
| 3. | Service Coordinator | US$ 51,213 | EUR 41,408 | 05 |
| 4. | Other Service Career | US$ 49,385 | EUR 39,050 | 08 |
| 5. | Customer Consultant | US$ 45,141 | EUR 38,747 | 09 |
| 6. | Call Center | US$ 34,684 | EUR 28,600 | 05 |
In Germany economy, Service Delivery Manager is on the top list of highest earners, earning an average gross salary of EUR 57,200. Customer Service Manager and Service Coordinator follow, earning EUR 53,800 and EUR 41,408, respectively. Call Center earn a gross annual average of EUR 28,600, while Customer Consultant earn EUR 38,747. The gap between the lowest and the highest paid careers is 99.13%.
SALARY BY JOB TYPE CUSTOMER SERVICES GERMANY
Germany • Change Location
| Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|
| Permanent | US$ 61,938 | EUR 51,149 | 27 |
| Contract | US$ 25,296 | EUR 21,347 | 09 |
| Part Time | US$ 23,005 | EUR 20,000 | 02 |
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SALARY BY CITY CUSTOMER SERVICES GERMANY
Germany • Change Location
| # | Avg. gross salary (USD) | Avg. gross salary | Salary entries | |
|---|---|---|---|---|
| 1. | München Customer Services in München | US$ 96,980 | EUR 85,000 | 02 |
| 2. | Berlin Customer Services in Berlin | US$ 53,439 | EUR 44,969 | 13 |
| 3. | Hamburg Customer Services in Hamburg | US$ 41,083 | EUR 34,560 | 05 |
| 4. | Frankfurt am Main Customer Services in Frankfurt am Main | US$ 37,547 | EUR 30,085 | 09 |
SALARY BY COUNTRY CUSTOMER SERVICES
| # | Avg. gross salary (USD) | Avg. gross salary | Salary entries | ||
|---|---|---|---|---|---|
| 1. |  |
Belgium Customer Services in Belgium | US$ 52,514 | EUR 42,532 | 21 |
| 2. |  |
Germany | US$ 51,211 | EUR 42,451 | 38 |
| 3. |  |
Austria Customer Services in Austria | US$ 45,752 | EUR 37,600 | 12 |
| 4. |  |
United States Customer Services | US$ 45,677 | US$ 45,677 | 544 |
| 5. |  |
United Kingdom Customer Services in United Kingdom | US$ 39,658 | GBP 26,243 | 94 |
| 6. |  |
France Customer Services in France | US$ 35,410 | EUR 29,359 | 12 |
| 7. |  |
China Customer Services in China | US$ 22,922 | CNY 147,044 | 59 |
| 8. |  |
Russia Customer Services in Russia | US$ 18,276 | RUB 790,170 | 16 |
| 9. |  |
India Customer Services in India | US$ 13,496 | INR 816,964 | 221 |
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(24/24) CUSTOMER CONSULTANTPosted: 16 Sep 2020
High School, 0-1 year:
"I am from Pakistan.I study Intermediate Part-2 . I also job as a Customer Consultant in Global."
Individual GROSS salary:
EUR 1,728
US$ 1,916
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(23/24) CUSTOMER SERVICE MANAGERPosted: 28 May 2020
Bachelors Degree, 4-8 years:
"Details not provided at this time."
Individual GROSS salary:
EUR 158,000
US$ 175,224
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(22/24) TRAVEL AGENTPosted: 09 Apr 2020
Bachelors Degree, 16-20 years:
"Back office / changes and cancellations."
Individual GROSS salary:
EUR 24,000
US$ 26,616
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(21/24) TECHNICAL SUPPORT SPECIALISTPosted: 18 Dec 2019
Bachelors Degree, 2-4 years:
"Technical Support, Troubleshooting, SAP, SFDC."
Individual GROSS salary:
EUR 35,000
US$ 42,260
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(20/24) SENIOR MANAGER CUSTOMER RESEARCHPosted: 09 Dec 2019
Bachelors Degree, 4-8 years:
"Research customer requests from clients and provide them with figures that allow them to analyze a market/industry."
Individual GROSS salary:
EUR 36,600
US$ 44,192
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(19/24) TRAINERPosted: 01 Sep 2019
High School, 1-2 years:
"Training newhires."
Individual GROSS salary:
EUR 25,000
US$ 30,186
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(18/24) BUSINESS ANALYSTPosted: 01 Aug 2019
Masters Degree, 2-4 years:
"This is a test to see if this works."
Individual GROSS salary:
EUR 47,000
US$ 56,750
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(17/24) TECHNICAL SUPPORTPosted: 23 Jul 2019
Bachelors Degree, 4-8 years:
"- data analysis
- technical support
- tier 2 support
- bug identification."
Individual GROSS salary:
EUR 47,000
US$ 56,750
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(16/24) SENIOR OPERATIONS MANAGERPosted: 13 Jul 2019
Bachelors Degree, 12-16 years:
"P&L resp. Manager of 300 people."
Individual GROSS salary:
EUR 48,000
US$ 57,957
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(15/24) STUDENT WORKER IN COLLECTION SERVICESPosted: 20 Jun 2019
Bachelors Degree, 1-2 years:
"Processing debt accounts
processing bankruptcy filings."
Individual GROSS salary:
EUR 15,000
US$ 18,112
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(14/24) SERVICE COORDINATOR/SERVICE DESK AGENTPosted: 27 Apr 2019
Bellow H. School, 16-20 years:
"Responsible for accurately recording all client requests for the UK and Spain region in a centralised ticketing system to a clearly defined standard. Ensuring SLA's are achieved, escalating client requests in a timely manner, and taking full ownership and accountability of actions by the business and myself.
• Responsible for incident and request coordination, logging, tracking and updating of all client service requests on a 24x7 basis
• Logging client requests via ITSM-CRM Tool
• Initial diagnostics of customer network outages
• Manages resolution of service request or incidents
• Documentation of service request and incidents using Siebel CRM-Tool
• Ensuring tickets are managed correctly by team members, other teams and 3rd parties
• SLA monitoring and escalation
• Analyse, investigate and report to management all SLA breaches
• Train new starters and report on their progress
• Out of hours Field Service Coordinator responsibilities such as dispatching parts and engineers
• Ensure team process documentation is up to date."
Individual GROSS salary:
EUR 43,737
US$ 52,810
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(13/24) ECOMMERCE SPECIALISTPosted: 15 Apr 2019
Masters Degree, 1-2 years:
"- Solve on daily basics issue from customers
- management of small accounts
- animation of the community."
Individual GROSS salary:
EUR 36,000
US$ 43,468
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(12/24) SERVICE DESK COORDINATORPosted: 15 Mar 2019
Bellow H. School, 16-20 years:
"13 years experience in IT support (Service Desk Agent/Coordinator, Help-desk), Microsoft Exchange engineer, support consultant."
Individual GROSS salary:
EUR 43,304
US$ 52,287
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(11/24) TEAM LEADPosted: 04 Feb 2019
Some College, 4-8 years:
"Lead and coach a team of 15 agents."
Individual GROSS salary:
EUR 44,000
US$ 53,127
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(10/24) CUSTOMER RELATIONSHIP MANAGERPosted: 08 Jan 2019
Bachelors Degree, 12-16 years:
"Customer relationship manager."
Individual GROSS salary:
EUR 1,200
US$ 1,449
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(9/24) CUSTOMER CONSULTANTPosted: 08 Dec 2018
Masters Degree, 2-4 years:
"Guiding customers in tourism advising."
Individual GROSS salary:
EUR 21,000
US$ 25,356
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(8/24) CUSTOMER SERVICEPosted: 30 Nov 2018
Masters Degree, 2-4 years:
"Order handling, troubleshooting, sales coordination, account management, delivery troubleshooting."
Individual GROSS salary:
EUR 56,000
US$ 67,617
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(7/24) PRODUCT COORDINATORPosted: 27 Nov 2018
Bellow H. School, 8-12 years:
"Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."
Individual GROSS salary:
EUR 22,000
US$ 26,564
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(6/24) PRODUCT SPECIALISTPosted: 20 Nov 2018
Bachelors Degree, 4-8 years:
"Trainings and customer support."
Individual GROSS salary:
EUR 59,000
US$ 71,239
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(5/24) OPERATIONS MANAGERPosted: 10 Nov 2018
Bachelors Degree, 2-4 years:
"- Number of direct reports: 7 Team Leaders
- Team size: approx. 90 Agents
- Using organization and prioritization skills to address and follow-up on pending issues with relevant departments
- Being self-accountable for improvements of overall functions on a global scale and driving actions in standardizing SOPs and optimizing tools
- Ensure that direct reports receive proper guidance and communication as well as proper feedback on performed duties to improve performance
- Rallying the troops to create a high level of cohesion as a team
- Interpreting and analyzing relevant metrics/data to prepare the relevant action points/plans and executing across all co-operating functions to achieve high results."
Individual GROSS salary:
EUR 38,600
US$ 46,607
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(4/24) CUSTOMER SERVICE REPRESENTATIVEPosted: 04 Nov 2018
Bachelors Degree, 1-2 years:
"Individual and solution-oriented answering of customer emails around the topic Dating, technical use of the Datingseiten and contractual aspects Processing of terminations received Securing the quality of dating sites through continuous review of content and member profiles Detection of bottlenecks and team-oriented solution development / improvements together with your colleagues."
Individual GROSS salary:
EUR 45,000
US$ 54,335
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(3/24) CUSTOMER SERVICE AGENTPosted: 14 Sep 2018
Bachelors Degree, 8-12 years:
"Worked in many fields of banking, telecom mainly in credit, collections and customer service."
Individual GROSS salary:
EUR 23,000
US$ 27,771
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(2/24) INSTRUCTIONAL DESIGNERPosted: 30 Jul 2018
Masters Degree, 12-16 years:
"Develop and design training for employees."
Individual GROSS salary:
EUR 50,000
US$ 60,372
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(1/24) SERVICE DELIVERY MANAGERPosted: 11 Jan 2018
Masters Degree, 12-16 years:
"IT Service Management, responsible for external revenue of the company, KPI/SLA."
Individual GROSS salary:
EUR 85,000
US$ 102,632
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