Customer Services | DE | Average Salary Survey 2024

Technician

Posted 22 August 2023

City	Education	Experience	Knowledge	Gross salary / year
Stuttgart	High School	2-4 Years	Advanced	€42,700 EUR

Content Moderation

Posted 20 July 2023
Key knowledge and tasks

"English and German."

City	Education	Experience	Knowledge	Gross salary / year
Essen	Bellow H. School	2-4 Years	Basic	€34,900 EUR

Managing Director

Posted 02 September 2022
Key knowledge and tasks

"Management of the business."

City	Education	Experience	Knowledge	Gross salary / year
Essen	Bachelors Degree	16-20 Years	Expert	€196,100 EUR

Service Manager

Posted 21 July 2022
Key knowledge and tasks

"Sales and proposal management, cost estimation."

City	Education	Experience	Knowledge	Gross salary / year
Dortmund	Masters Degree	8-12 Years	Advanced	€76,700 EUR

Collection Specialist

Posted 13 July 2022
Key knowledge and tasks

"Collections."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	0-1 Year	Intermediate	€38,100 EUR

Director

Posted 11 July 2022
Key knowledge and tasks

"Manage people."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	Expert	€114,200 EUR

Bachelor

Posted 15 June 2022
Key knowledge and tasks

"Police."

City	Education	Experience	Knowledge	Gross salary / year
Frankfurt am Main	Masters Degree	2-4 Years	Intermediate	€38,900 EUR

Team Leader

Posted 31 December 2021
Key knowledge and tasks

"People
Process management."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	Advanced	€60,500 EUR

Junior Fintech Consultant

Posted 27 December 2021
Key knowledge and tasks

"Weekly meetings with customers. Understand their problems, formulate solutions. Talk with internal dev teams."

City	Education	Experience	Knowledge	Gross salary / year
München	Bachelors Degree	0-1 Year	Advanced	€64,900 EUR

Foodshop Worker

Posted 21 November 2021
Key knowledge and tasks

"Taking customer's order, people-skills."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Some College	0-1 Year	Intermediate	€36,300 EUR

Telemarketing Assistant

Posted 14 October 2021
Key knowledge and tasks

"Understand customers. Solve problems. Resolve issues."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	0-1 Year	Intermediate	€31,900 EUR

Customer Care Agent

Posted 17 September 2021
Key knowledge and tasks

"Calls, emails, tickets."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	High School	0-1 Year	Intermediate	€26,400 EUR

Technical Support

Posted 12 July 2021
Key knowledge and tasks

"Technical Support."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	8-12 Years	Expert	€51,500 EUR

Houskeeping Supervisor

Posted 01 July 2021
Key knowledge and tasks

"Supervising people, checking rooms, shift work, liaising with Front Desk and Room service."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	1-2 Years	Advanced	€25,300 EUR

Service Engineer

Posted 26 June 2021
Key knowledge and tasks

"Elektronic."

City	Education	Experience	Knowledge	Gross salary / year
Karlsruhe	Bellow H. School	4-8 Years	Advanced	€109,900 EUR

Cs Partner Coordinator

Posted 25 March 2021
Key knowledge and tasks

"Coordination of multiple teams within the operations
Managing projects to improve the operations."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	4-8 Years	n/a	€36,000 EUR

Call Center Agent

Posted 16 March 2021
Key knowledge and tasks

"Handle calls, emails, social media messages."

City	Education	Experience	Knowledge	Gross salary / year
Leipzig	High School	2-4 Years	n/a	€23,600 EUR

Customer Service Manager

Posted 28 May 2020
Key knowledge and tasks

"Details not provided at this time."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	n/a	€157,100 EUR

Travel Agent

Posted 09 April 2020
Key knowledge and tasks

"Back office / changes and cancellations."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	16-20 Years	n/a	€23,900 EUR

Technical Support Specialist

Posted 18 December 2019
Key knowledge and tasks

"Technical Support, Troubleshooting, SAP, SFDC."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Bachelors Degree	2-4 Years	n/a	€36,000 EUR

Senior Manager Customer Research

Posted 09 December 2019
Key knowledge and tasks

"Research customer requests from clients and provide them with figures that allow them to analyze a market/industry."

City	Education	Experience	Knowledge	Gross salary / year
Hamburg	Bachelors Degree	4-8 Years	n/a	€37,700 EUR

Trainer

Posted 01 September 2019
Key knowledge and tasks

"Training newhires."

City	Education	Experience	Knowledge	Gross salary / year
Essen	High School	1-2 Years	n/a	€25,700 EUR

Business Analyst

Posted 01 August 2019
Key knowledge and tasks

"This is a test to see if this works."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	n/a	€48,400 EUR

Technical Support

Posted 23 July 2019
Key knowledge and tasks

"- data analysis
- technical support
- tier 2 support
- bug identification."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	4-8 Years	n/a	€48,400 EUR

Senior Operations Manager

Posted 13 July 2019
Key knowledge and tasks

"P&L resp. Manager of 300 people."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	12-16 Years	n/a	€49,400 EUR

Student Worker In Collection Services

Posted 20 June 2019
Key knowledge and tasks

"Processing debt accounts
processing bankruptcy filings."

City	Education	Experience	Knowledge	Gross salary / year
Frankfurt am Main	Bachelors Degree	1-2 Years	n/a	€15,400 EUR

Service Coordinator/service Desk Agent

Posted 27 April 2019
Key knowledge and tasks

"Responsible for accurately recording all client requests for the UK and Spain region in a centralised ticketing system to a clearly defined standard. Ensuring SLA's are achieved, escalating client requests in a timely manner, and taking full ownership and accountability of actions by the business and myself. 

• Responsible for incident and request coordination, logging, tracking and updating of all client service requests on a 24x7 basis
• Logging client requests via ITSM-CRM Tool
• Initial diagnostics of customer network outages
• Manages resolution of service request or incidents
• Documentation of service request and incidents using Siebel CRM-Tool
• Ensuring tickets are managed correctly by team members, other teams and 3rd parties
• SLA monitoring and escalation 
• Analyse, investigate and report to management all SLA breaches
• Train new starters and report on their progress
• Out of hours Field Service Coordinator responsibilities such as dispatching parts and engineers
• Ensure team process documentation is up to date."

City	Education	Experience	Knowledge	Gross salary / year
Frankfurt am Main	Bellow H. School	16-20 Years	n/a	€45,000 EUR

Ecommerce Specialist

Posted 15 April 2019
Key knowledge and tasks

"- Solve on daily basics issue from customers
- management of small accounts
- animation of the community."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	1-2 Years	n/a	€37,000 EUR

Service Desk Coordinator

Posted 15 March 2019
Key knowledge and tasks

"13 years experience in IT support (Service Desk Agent/Coordinator, Help-desk), Microsoft Exchange engineer, support consultant."

City	Education	Experience	Knowledge	Gross salary / year
Frankfurt am Main	Bellow H. School	16-20 Years	n/a	€44,600 EUR

Team Lead

Posted 04 February 2019
Key knowledge and tasks

"Lead and coach a team of 15 agents."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Some College	4-8 Years	n/a	€45,300 EUR

Customer Consultant

Posted 08 December 2018
Key knowledge and tasks

"Guiding customers in tourism advising."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Masters Degree	2-4 Years	n/a	€23,500 EUR

Customer Service

Posted 30 November 2018
Key knowledge and tasks

"Order handling, troubleshooting, sales coordination, account management, delivery troubleshooting."

City	Education	Experience	Knowledge	Gross salary / year
Frankfurt am Main	Masters Degree	2-4 Years	n/a	€62,800 EUR

Product Coordinator

Posted 27 November 2018
Key knowledge and tasks

"Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bellow H. School	8-12 Years	n/a	€24,700 EUR

Product Specialist

Posted 20 November 2018
Key knowledge and tasks

"Trainings and customer support."

City	Education	Experience	Knowledge	Gross salary / year
Stuttgart	Bachelors Degree	4-8 Years	n/a	€66,200 EUR

Operations Manager

Posted 10 November 2018
Key knowledge and tasks

"- Number of direct reports: 7 Team Leaders
- Team size: approx. 90 Agents

- Using organization and prioritization skills to address and follow-up on pending issues with relevant departments
- Being self-accountable for improvements of overall functions on a global scale and driving actions in standardizing SOPs and optimizing tools
- Ensure that direct reports receive proper guidance and communication as well as proper feedback on performed duties to improve performance
- Rallying the troops to create a high level of cohesion as a team
- Interpreting and analyzing relevant metrics/data to prepare the relevant action points/plans and executing across all co-operating functions to achieve high results."

City	Education	Experience	Knowledge	Gross salary / year
Berlin	Bachelors Degree	2-4 Years	n/a	€43,300 EUR

Customer Service Representative

Posted 04 November 2018
Key knowledge and tasks

"Individual and solution-oriented answering of customer emails around the topic Dating, technical use of the Datingseiten and contractual aspects Processing of terminations received Securing the quality of dating sites through continuous review of content and member profiles Detection of bottlenecks and team-oriented solution development / improvements together with your colleagues."

City	Education	Experience	Knowledge	Gross salary / year
Düsseldorf	Bachelors Degree	1-2 Years	n/a	€50,500 EUR

Customer Service Agent

Posted 14 September 2018
Key knowledge and tasks

"Worked in many fields of banking, telecom mainly in credit, collections and customer service."

City	Education	Experience	Knowledge	Gross salary / year
Hamburg	Bachelors Degree	8-12 Years	n/a	€25,800 EUR

Instructional Designer

Posted 30 July 2018
Key knowledge and tasks

"Develop and design training for employees."

City	Education	Experience	Knowledge	Gross salary / year
Bonn	Masters Degree	12-16 Years	n/a	€56,100 EUR

Service Delivery Manager

Posted 11 January 2018
Key knowledge and tasks

"IT Service Management, responsible for external revenue of the company, KPI/SLA."

City	Education	Experience	Knowledge	Gross salary / year
München	Masters Degree	12-16 Years	n/a	€95,300 EUR

CUSTOMER SERVICES / SALARY
GERMANY

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€51,872 EUR

€47,574 EUR

€24,447 EUR

Average Salary / Customer Services / Germany

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People's individual salary examples (surveys)

CUSTOMER SERVICES / SALARY GERMANY

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