CUSTOMER SERVICES SALARY IN GERMANY

Germany   Germany  • Change Location

Average gross salary for Customer Services GROSS SALARY
EUR 42,595
Average gorss salary (USD) for Customer Services GROSS SALARY (USD)
US$ 51,381
Average net salary for Customer Services NET SALARY
EUR 27,815
The most typical salary for Customer Services MOST TYPICAL GROSS
EUR 23,545
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  Updated: 16 Sep 2020   Diff. gross vs. net: 34%
  Salary entries: 36

Customer Services Earnings in Germany

Average salary for Customer Services in Germany is EUR 42,595.

Average take home earning is EUR 27,815 (Net).

The most typical salary is EUR 23,545 (Gross).

These data are from our visitors surveys (36 individual salaries).

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Percentage of people Earn this salary or more
6 % EUR 130,000
11 % EUR 85,000
22 % EUR 55,000
58 % EUR 36,400
89 % EUR 23,545
94 % EUR 17,100
100 % EUR 1,464
Career Avg. gross salary (USD) Salary entries
Customer Consultant EUR 38,747 US$ 45,141 09
Customer Service Manager EUR 53,800 US$ 63,496 08
Call Center EUR 28,600 US$ 34,684 05
Service Coordinator EUR 40,826 US$ 50,814 04
Service Delivery Manager EUR 57,200 US$ 69,065 03
City Avg. gross salary (USD) Salary entries
Berlin EUR 45,716 US$ 54,269 12
Frankfurt am Main EUR 28,379 US$ 35,639 08
Hamburg EUR 34,560 US$ 41,083 05
München EUR 85,000 US$ 96,980 02
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  SALARY BY LEVEL   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Salary levels Avg. gross salary (USD) Avg. gross salary   Salary entries
135K US$ 176,698 EUR 130,000
01
155K US$ 175,224 EUR 158,000
01
85K US$ 96,980 EUR 85,000
02
75K US$ 75,212 EUR 70,000
01
55K US$ 66,409 EUR 55,000
03
45K US$ 56,040 EUR 45,288
08
35K US$ 46,081 EUR 36,400
05
25K US$ 28,052 EUR 23,545
11
15K US$ 19,371 EUR 17,100
02
Less US$ 1,683 EUR 1,464
02

  SALARY BY GENDER   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Men US$ 60,034 EUR 50,010 23
Women US$ 34,673 EUR 28,836 11
N/A US$ 43,769 EUR 33,000 02

  SALARY BY EDUCATION   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Masters Degree US$ 71,573 EUR 57,800 10
Bachelors Degree US$ 49,970 EUR 42,435 17
Some College US$ 40,169 EUR 32,000 02
High School US$ 24,255 EUR 19,932 04
Bellow H. School US$ 35,712 EUR 30,101 03

Customer Services workers holding Masters Degree degrees enjoy the highest average gross salaries in Germany. With an earned Masters Degree, they grosses EUR 57,800. While Customer Services workers with High School education earn the least, with an average gross income of EUR 19,932. This is 195.09% lower of what Masters Degree degree holders earn.


  SALARY BY EXPERIENCE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
20+ Years US$ 98,412 EUR 78,333 03
16-20 Years US$ 39,452 EUR 33,652 02
12-16 Years US$ 54,318 EUR 46,533 06
8-12 Years US$ 41,238 EUR 32,000 04
4-8 Years US$ 76,220 EUR 64,433 06
2-4 Years US$ 41,464 EUR 34,800 07
1-2 Years US$ 34,063 EUR 27,800 05
0-1 Year US$ 22,279 EUR 18,242 03

Customer Services workers in Germany with more years of work experience outperform their counterparts with less experience. Workers with 20+ Years of experience earn a gross average of EUR 78,333 compared to EUR 18,242 for their counterparts with 0-1 Year of experience. The difference between workers with 20+ Years of experience and 0-1 Year is 341.73%.


  SALARY BY AGE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
51-56 US$ 118,535 EUR 90,000 02
39-44 US$ 42,151 EUR 35,300 05
33-38 US$ 63,655 EUR 54,288 09
27-32 US$ 50,475 EUR 42,366 12
22-26 US$ 28,934 EUR 24,300 04
16-21 US$ 10,014 EUR 8,364 02
N/A US$ 43,769 EUR 33,000 02
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  SALARY BY CAREER   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Service Delivery Manager US$ 69,065 EUR 57,200 03
2. Customer Service Manager US$ 63,496 EUR 53,800 08
3. Service Coordinator US$ 50,814 EUR 40,826 04
4. Other Service Career US$ 50,230 EUR 39,485 07
5. Customer Consultant US$ 45,141 EUR 38,747 09
6. Call Center US$ 34,684 EUR 28,600 05

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In Germany economy, Service Delivery Manager is on the top list of highest earners, earning an average gross salary of EUR 57,200. Customer Service Manager and Service Coordinator follow, earning EUR 53,800 and EUR 40,826, respectively. Call Center earn a gross annual average of EUR 28,600, while Customer Consultant earn EUR 38,747. The gap between the lowest and the highest paid careers is 99.13%.


  SALARY BY JOB TYPE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
Permanent US$ 62,289 EUR 51,434 26
Contract US$ 23,025 EUR 19,516 08
Part Time US$ 23,005 EUR 20,000 02
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  SALARY BY CITY   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. München Customer Services in München US$ 96,980 EUR 85,000 02
2. Berlin Customer Services in Berlin US$ 54,269 EUR 45,716 12
3. Hamburg Customer Services in Hamburg US$ 41,083 EUR 34,560 05
4. Frankfurt am Main Customer Services in Frankfurt am Main US$ 35,639 EUR 28,379 08

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  SALARY BY COUNTRY    CUSTOMER SERVICES

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Belgium Belgium Customer Services in Belgium US$ 51,591 EUR 41,459 20
2. Germany Germany US$ 51,381 EUR 42,595 36
3. Austria Austria Customer Services in Austria US$ 46,171 EUR 37,645 11
4. United States United States Customer Services US$ 45,878 US$ 45,878 533
5. United Kingdom United Kingdom Customer Services in United Kingdom US$ 39,179 GBP 25,827 93
6. France France Customer Services in France US$ 38,114 EUR 31,601 11
7. China China Customer Services in China US$ 22,922 CNY 147,044 59
8. Russia Russia Customer Services in Russia US$ 18,688 RUB 792,848 15
9. India India Customer Services in India US$ 13,739 INR 829,764 212

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(22/22)  CUSTOMER CONSULTANT


 Posted: 16 Sep 2020

High School, 0-1 year: "I am from Pakistan.I study Intermediate Part-2 . I also job as a Customer Consultant in Global."
Individual GROSS salary:
EUR 1,728
US$ 1,916


(21/22)  CUSTOMER SERVICE MANAGER


 Posted: 28 May 2020

Bachelors Degree, 4-8 years: "Details not provided at this time."
Individual GROSS salary:
EUR 158,000
US$ 175,224


(20/22)  TRAVEL AGENT


 Posted: 09 Apr 2020

Bachelors Degree, 16-20 years: "Back office / changes and cancellations."
Individual GROSS salary:
EUR 24,000
US$ 26,616


(19/22)  TECHNICAL SUPPORT SPECIALIST


 Posted: 18 Dec 2019

Bachelors Degree, 2-4 years: "Technical Support, Troubleshooting, SAP, SFDC."
Individual GROSS salary:
EUR 35,000
US$ 42,260


(18/22)  SENIOR MANAGER CUSTOMER RESEARCH


 Posted: 09 Dec 2019

Bachelors Degree, 4-8 years: "Research customer requests from clients and provide them with figures that allow them to analyze a market/industry."
Individual GROSS salary:
EUR 36,600
US$ 44,192


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(17/22)  TRAINER


 Posted: 01 Sep 2019

High School, 1-2 years: "Training newhires."
Individual GROSS salary:
EUR 25,000
US$ 30,186


(16/22)  BUSINESS ANALYST


 Posted: 01 Aug 2019

Masters Degree, 2-4 years: "This is a test to see if this works."
Individual GROSS salary:
EUR 47,000
US$ 56,750


(15/22)  TECHNICAL SUPPORT


 Posted: 23 Jul 2019

Bachelors Degree, 4-8 years: "- data analysis - technical support - tier 2 support - bug identification."
Individual GROSS salary:
EUR 47,000
US$ 56,750


(14/22)  SENIOR OPERATIONS MANAGER


 Posted: 13 Jul 2019

Bachelors Degree, 12-16 years: "P&L resp. Manager of 300 people."
Individual GROSS salary:
EUR 48,000
US$ 57,957


(13/22)  STUDENT WORKER IN COLLECTION SERVICES


 Posted: 20 Jun 2019

Bachelors Degree, 1-2 years: "Processing debt accounts processing bankruptcy filings."
Individual GROSS salary:
EUR 15,000
US$ 18,112


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(12/22)  SERVICE DESK COORDINATOR


 Posted: 15 Mar 2019

Bellow H. School, 16-20 years: "13 years experience in IT support (Service Desk Agent/Coordinator, Help-desk), Microsoft Exchange engineer, support consultant."
Individual GROSS salary:
EUR 43,304
US$ 52,287


(11/22)  TEAM LEAD


 Posted: 04 Feb 2019

Some College, 4-8 years: "Lead and coach a team of 15 agents."
Individual GROSS salary:
EUR 44,000
US$ 53,127


(10/22)  CUSTOMER RELATIONSHIP MANAGER


 Posted: 08 Jan 2019

Bachelors Degree, 12-16 years: "Customer relationship manager."
Individual GROSS salary:
EUR 1,200
US$ 1,449


(9/22)  CUSTOMER CONSULTANT


 Posted: 08 Dec 2018

Masters Degree, 2-4 years: "Guiding customers in tourism advising."
Individual GROSS salary:
EUR 21,000
US$ 25,356


(8/22)  CUSTOMER SERVICE


 Posted: 30 Nov 2018

Masters Degree, 2-4 years: "Order handling, troubleshooting, sales coordination, account management, delivery troubleshooting."
Individual GROSS salary:
EUR 56,000
US$ 67,617


(7/22)  PRODUCT COORDINATOR


 Posted: 27 Nov 2018

Bellow H. School, 8-12 years: "Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."
Individual GROSS salary:
EUR 22,000
US$ 26,564


(6/22)  PRODUCT SPECIALIST


 Posted: 20 Nov 2018

Bachelors Degree, 4-8 years: "Trainings and customer support."
Individual GROSS salary:
EUR 59,000
US$ 71,239


(5/22)  OPERATIONS MANAGER


 Posted: 10 Nov 2018

Bachelors Degree, 2-4 years: "- Number of direct reports: 7 Team Leaders - Team size: approx. 90 Agents - Using organization and prioritization skills to address and follow-up on pending issues with relevant departments - Being self-accountable for improvements of overall functions on a global scale and driving actions in standardizing SOPs and optimizing tools - Ensure that direct reports receive proper guidance and communication as well as proper feedback on performed duties to improve performance - Rallying the troops to create a high level of cohesion as a team - Interpreting and analyzing relevant metrics/data to prepare the relevant action points/plans and executing across all co-operating functions to achieve high results."
Individual GROSS salary:
EUR 38,600
US$ 46,607


(4/22)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 04 Nov 2018

Bachelors Degree, 1-2 years: "Individual and solution-oriented answering of customer emails around the topic Dating, technical use of the Datingseiten and contractual aspects Processing of terminations received Securing the quality of dating sites through continuous review of content and member profiles Detection of bottlenecks and team-oriented solution development / improvements together with your colleagues."
Individual GROSS salary:
EUR 45,000
US$ 54,335


(3/22)  CUSTOMER SERVICE AGENT


 Posted: 14 Sep 2018

Bachelors Degree, 8-12 years: "Worked in many fields of banking, telecom mainly in credit, collections and customer service."
Individual GROSS salary:
EUR 23,000
US$ 27,771


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(2/22)  INSTRUCTIONAL DESIGNER


 Posted: 30 Jul 2018

Masters Degree, 12-16 years: "Develop and design training for employees."
Individual GROSS salary:
EUR 50,000
US$ 60,372


(1/22)  SERVICE DELIVERY MANAGER


 Posted: 11 Jan 2018

Masters Degree, 12-16 years: "IT Service Management, responsible for external revenue of the company, KPI/SLA."
Individual GROSS salary:
EUR 85,000
US$ 102,632


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