CUSTOMER SERVICES SALARY IN GERMANY

Germany   Germany  • Change Location

Average gross salary for Customer Services GROSS SALARY
EUR 42,451
Average gorss salary (USD) for Customer Services GROSS SALARY (USD)
US$ 51,211
Average net salary for Customer Services NET SALARY
EUR 27,747
The most typical salary for Customer Services MOST TYPICAL GROSS
EUR 23,545
  Updated: 16 Sep 2020   Diff. gross vs. net: 34%
  Salary entries: 38

Average salary for Customer Services in Germany is EUR 42,451.

Average take home earning is EUR 27,747 (Net).

The most typical salary is EUR 23,545 (Gross).

 Time to read the page 30 min.

COMPARE YOUR SALARY WITH OTHERS »

Percentage of people Earn this salary or more
5 % EUR 130,000
11 % EUR 85,000
21 % EUR 55,000
61 % EUR 36,333
89 % EUR 23,545
95 % EUR 17,100
100 % EUR 1,464
Career Avg. gross salary (USD) Salary entries
Customer Consultant EUR 38,747 US$ 45,141 09
Customer Service Manager EUR 53,800 US$ 63,496 08
Service Coordinator EUR 41,408 US$ 51,213 05
Call Center EUR 28,600 US$ 34,684 05
Service Delivery Manager EUR 57,200 US$ 69,065 03
City Avg. gross salary (USD) Salary entries
Berlin EUR 44,969 US$ 53,439 13
Frankfurt am Main EUR 30,085 US$ 37,547 09
Hamburg EUR 34,560 US$ 41,083 05
München EUR 85,000 US$ 96,980 02
 Advertising

  SALARY BY LEVEL   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Salary levels Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 176,698 EUR 130,000
01
US$ 175,224 EUR 158,000
01
US$ 96,980 EUR 85,000
02
US$ 75,212 EUR 70,000
01
US$ 66,409 EUR 55,000
03
US$ 55,681 EUR 45,115
09
US$ 45,645 EUR 36,333
06
US$ 28,052 EUR 23,545
11
US$ 19,371 EUR 17,100
02
US$ 1,683 EUR 1,464
02

  SALARY BY GENDER   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 59,082 EUR 49,198 25
US$ 34,673 EUR 28,836 11
US$ 43,769 EUR 33,000 02

  SALARY BY EDUCATION   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 69,018 EUR 55,818 11
US$ 49,970 EUR 42,435 17
US$ 40,169 EUR 32,000 02
US$ 24,255 EUR 19,932 04
US$ 39,987 EUR 33,510 04

Customer Services workers holding Masters Degree degrees enjoy the highest average gross salaries in Germany. With an earned Masters Degree, they grosses EUR 55,818. While Customer Services workers with High School education earn the least, with an average gross income of EUR 19,932. This is 184.55% lower of what Masters Degree degree holders earn.


  SALARY BY EXPERIENCE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 98,412 EUR 78,333 03
US$ 43,904 EUR 37,013 03
US$ 54,318 EUR 46,533 06
US$ 41,238 EUR 32,000 04
US$ 76,220 EUR 64,433 06
US$ 41,464 EUR 34,800 07
US$ 35,631 EUR 29,166 06
US$ 22,279 EUR 18,242 03

Customer Services workers in Germany with more years of work experience outperform their counterparts with less experience. Workers with 20+ Years of experience earn a gross average of EUR 78,333 compared to EUR 18,242 for their counterparts with 0-1 Year of experience. The difference between workers with 20+ Years of experience and 0-1 Year is 341.73%.


  SALARY BY AGE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 118,535 EUR 90,000 02
US$ 43,928 EUR 36,706 06
US$ 63,655 EUR 54,288 09
US$ 50,475 EUR 42,366 12
US$ 31,841 EUR 26,640 05
US$ 10,014 EUR 8,364 02
US$ 43,769 EUR 33,000 02
 Advertising

  SALARY BY CAREER   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. US$ 69,065 EUR 57,200 03
2. US$ 63,496 EUR 53,800 08
3. US$ 51,213 EUR 41,408 05
4. US$ 49,385 EUR 39,050 08
5. US$ 45,141 EUR 38,747 09
6. US$ 34,684 EUR 28,600 05

Show all careers »

In Germany economy, Service Delivery Manager is on the top list of highest earners, earning an average gross salary of EUR 57,200. Customer Service Manager and Service Coordinator follow, earning EUR 53,800 and EUR 41,408, respectively. Call Center earn a gross annual average of EUR 28,600, while Customer Consultant earn EUR 38,747. The gap between the lowest and the highest paid careers is 99.13%.


  SALARY BY JOB TYPE   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 61,938 EUR 51,149 27
US$ 25,296 EUR 21,347 09
US$ 23,005 EUR 20,000 02
 Advertising

  SALARY BY CITY   CUSTOMER SERVICES   GERMANY

Germany •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. US$ 96,980 EUR 85,000 02
2. US$ 53,439 EUR 44,969 13
3. US$ 41,083 EUR 34,560 05
4. US$ 37,547 EUR 30,085 09

Show all cities »


  SALARY BY COUNTRY    CUSTOMER SERVICES

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Belgium US$ 52,514 EUR 42,532 21
2. Germany US$ 51,211 EUR 42,451 38
3. Austria US$ 45,752 EUR 37,600 12
4. United States US$ 45,677 US$ 45,677 544
5. United Kingdom US$ 39,658 GBP 26,243 94
6. France US$ 35,410 EUR 29,359 12
7. China US$ 22,922 CNY 147,044 59
8. Russia US$ 18,276 RUB 790,170 16
9. India US$ 13,496 INR 816,964 221

Show all countries »

Get personal salary report based on your exact career.

What percentage of people earn more or less than you do?

COMPARE YOUR SALARY WITH OTHERS »

(24/24)  CUSTOMER CONSULTANT


 Posted: 16 Sep 2020

High School, 0-1 year: "I am from Pakistan.I study Intermediate Part-2 . I also job as a Customer Consultant in Global."
Individual GROSS salary:
EUR 1,728
US$ 1,916


(23/24)  CUSTOMER SERVICE MANAGER


 Posted: 28 May 2020

Bachelors Degree, 4-8 years: "Details not provided at this time."
Individual GROSS salary:
EUR 158,000
US$ 175,224


(22/24)  TRAVEL AGENT


 Posted: 09 Apr 2020

Bachelors Degree, 16-20 years: "Back office / changes and cancellations."
Individual GROSS salary:
EUR 24,000
US$ 26,616


(21/24)  TECHNICAL SUPPORT SPECIALIST


 Posted: 18 Dec 2019

Bachelors Degree, 2-4 years: "Technical Support, Troubleshooting, SAP, SFDC."
Individual GROSS salary:
EUR 35,000
US$ 42,260


(20/24)  SENIOR MANAGER CUSTOMER RESEARCH


 Posted: 09 Dec 2019

Bachelors Degree, 4-8 years: "Research customer requests from clients and provide them with figures that allow them to analyze a market/industry."
Individual GROSS salary:
EUR 36,600
US$ 44,192


BUILD PERSONAL SALARY REPORT
(How much more/less people earn then you do?)

COMPARE YOUR SALARY WITH OTHERS »

(19/24)  TRAINER


 Posted: 01 Sep 2019

High School, 1-2 years: "Training newhires."
Individual GROSS salary:
EUR 25,000
US$ 30,186


(18/24)  BUSINESS ANALYST


 Posted: 01 Aug 2019

Masters Degree, 2-4 years: "This is a test to see if this works."
Individual GROSS salary:
EUR 47,000
US$ 56,750


(17/24)  TECHNICAL SUPPORT


 Posted: 23 Jul 2019

Bachelors Degree, 4-8 years: "- data analysis - technical support - tier 2 support - bug identification."
Individual GROSS salary:
EUR 47,000
US$ 56,750


(16/24)  SENIOR OPERATIONS MANAGER


 Posted: 13 Jul 2019

Bachelors Degree, 12-16 years: "P&L resp. Manager of 300 people."
Individual GROSS salary:
EUR 48,000
US$ 57,957


(15/24)  STUDENT WORKER IN COLLECTION SERVICES


 Posted: 20 Jun 2019

Bachelors Degree, 1-2 years: "Processing debt accounts processing bankruptcy filings."
Individual GROSS salary:
EUR 15,000
US$ 18,112


BUILD PERSONAL SALARY REPORT
(How much more/less people earn then you do?)

COMPARE YOUR SALARY WITH OTHERS »

(14/24)  SERVICE COORDINATOR/SERVICE DESK AGENT


 Posted: 27 Apr 2019

Bellow H. School, 16-20 years: "Responsible for accurately recording all client requests for the UK and Spain region in a centralised ticketing system to a clearly defined standard. Ensuring SLA's are achieved, escalating client requests in a timely manner, and taking full ownership and accountability of actions by the business and myself. • Responsible for incident and request coordination, logging, tracking and updating of all client service requests on a 24x7 basis • Logging client requests via ITSM-CRM Tool • Initial diagnostics of customer network outages • Manages resolution of service request or incidents • Documentation of service request and incidents using Siebel CRM-Tool • Ensuring tickets are managed correctly by team members, other teams and 3rd parties • SLA monitoring and escalation • Analyse, investigate and report to management all SLA breaches • Train new starters and report on their progress • Out of hours Field Service Coordinator responsibilities such as dispatching parts and engineers • Ensure team process documentation is up to date."
Individual GROSS salary:
EUR 43,737
US$ 52,810


(13/24)  ECOMMERCE SPECIALIST


 Posted: 15 Apr 2019

Masters Degree, 1-2 years: "- Solve on daily basics issue from customers - management of small accounts - animation of the community."
Individual GROSS salary:
EUR 36,000
US$ 43,468


(12/24)  SERVICE DESK COORDINATOR


 Posted: 15 Mar 2019

Bellow H. School, 16-20 years: "13 years experience in IT support (Service Desk Agent/Coordinator, Help-desk), Microsoft Exchange engineer, support consultant."
Individual GROSS salary:
EUR 43,304
US$ 52,287


(11/24)  TEAM LEAD


 Posted: 04 Feb 2019

Some College, 4-8 years: "Lead and coach a team of 15 agents."
Individual GROSS salary:
EUR 44,000
US$ 53,127


(10/24)  CUSTOMER RELATIONSHIP MANAGER


 Posted: 08 Jan 2019

Bachelors Degree, 12-16 years: "Customer relationship manager."
Individual GROSS salary:
EUR 1,200
US$ 1,449


(9/24)  CUSTOMER CONSULTANT


 Posted: 08 Dec 2018

Masters Degree, 2-4 years: "Guiding customers in tourism advising."
Individual GROSS salary:
EUR 21,000
US$ 25,356


(8/24)  CUSTOMER SERVICE


 Posted: 30 Nov 2018

Masters Degree, 2-4 years: "Order handling, troubleshooting, sales coordination, account management, delivery troubleshooting."
Individual GROSS salary:
EUR 56,000
US$ 67,617


(7/24)  PRODUCT COORDINATOR


 Posted: 27 Nov 2018

Bellow H. School, 8-12 years: "Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."
Individual GROSS salary:
EUR 22,000
US$ 26,564


(6/24)  PRODUCT SPECIALIST


 Posted: 20 Nov 2018

Bachelors Degree, 4-8 years: "Trainings and customer support."
Individual GROSS salary:
EUR 59,000
US$ 71,239


(5/24)  OPERATIONS MANAGER


 Posted: 10 Nov 2018

Bachelors Degree, 2-4 years: "- Number of direct reports: 7 Team Leaders - Team size: approx. 90 Agents - Using organization and prioritization skills to address and follow-up on pending issues with relevant departments - Being self-accountable for improvements of overall functions on a global scale and driving actions in standardizing SOPs and optimizing tools - Ensure that direct reports receive proper guidance and communication as well as proper feedback on performed duties to improve performance - Rallying the troops to create a high level of cohesion as a team - Interpreting and analyzing relevant metrics/data to prepare the relevant action points/plans and executing across all co-operating functions to achieve high results."
Individual GROSS salary:
EUR 38,600
US$ 46,607


BUILD PERSONAL SALARY REPORT
(How much more/less people earn then you do?)

COMPARE YOUR SALARY WITH OTHERS »

(4/24)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 04 Nov 2018

Bachelors Degree, 1-2 years: "Individual and solution-oriented answering of customer emails around the topic Dating, technical use of the Datingseiten and contractual aspects Processing of terminations received Securing the quality of dating sites through continuous review of content and member profiles Detection of bottlenecks and team-oriented solution development / improvements together with your colleagues."
Individual GROSS salary:
EUR 45,000
US$ 54,335


(3/24)  CUSTOMER SERVICE AGENT


 Posted: 14 Sep 2018

Bachelors Degree, 8-12 years: "Worked in many fields of banking, telecom mainly in credit, collections and customer service."
Individual GROSS salary:
EUR 23,000
US$ 27,771


(2/24)  INSTRUCTIONAL DESIGNER


 Posted: 30 Jul 2018

Masters Degree, 12-16 years: "Develop and design training for employees."
Individual GROSS salary:
EUR 50,000
US$ 60,372


(1/24)  SERVICE DELIVERY MANAGER


 Posted: 11 Jan 2018

Masters Degree, 12-16 years: "IT Service Management, responsible for external revenue of the company, KPI/SLA."
Individual GROSS salary:
EUR 85,000
US$ 102,632


Get personal salary report based on your exact career.

What percentage of people earn more or less than you do?

COMPARE YOUR SALARY WITH OTHERS »
 Advertising