CUSTOMER SERVICES / SALARY
GHANA

SALARY SURVEYS

10

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

12.01 GHS = 1 USD

172,981 GHS

$14,409 USD

Accra

172,981 GHS

48,020 GHS

$4,000 USD

Including "Accra"

Excluding "Accra"

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Average Salary / Customer Services / Ghana

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Average salary for Customer Services / Ghana is 172,981 GHS per year. The most typical earning is 48,020 GHS. All data are based on 10 salary surveys. Salaries are different between men and women. Men receive an average salary of 172,873 GHS. Women receive a salary of 174,073 GHS.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 214,890 GHS. The second most paid education level is High School with salary of 133,256 GHS.

Different experiences affect earning as well. People with 8-12 Years of experience receive salary of 220,893 GHS. Employees with 0-1 Year of experience receive 196,883 GHS.

Levels / Customer Services / Ghana (Gross GHS)

Salary Levels (GHS) per Year	Surveys	[%]
12,000 GHS - 23,999 GHS	0	n/a
24,000 GHS - 35,999 GHS	0	n/a
THE MOST TYPICAL SALARY
36,000 GHS - 59,999 GHS	2	100% 20%
60,000 GHS - 119,999 GHS	2	80% 20%
120,100 GHS - 180,099 GHS	2	60% 20%
180,100 GHS - 240,099 GHS	2	40% 20%
240,100 GHS - 300,099 GHS	1	20% 10%
300,100 GHS - 360,099 GHS	0	n/a
360,200 GHS - 420,199 GHS	0	n/a
420,200 GHS - 480,199 GHS	0	n/a
480,200 GHS - 540,199 GHS	1	10% 10%
540,200 GHS - 600,199 GHS	0	n/a
600,300 GHS - 660,299 GHS	0	n/a
660,300 GHS - 720,299 GHS	0	n/a
720,300 GHS - 780,299 GHS	0	n/a
780,300 GHS - 840,299 GHS	0	n/a
840,400 GHS - 900,399 GHS	0	n/a
900,400 GHS - 960,399 GHS	0	n/a
960,400 GHS - 1,020,399 GHS	0	n/a
1,020,400 GHS - 1,080,399 GHS	0	n/a
1,080,500 GHS - 1,140,499 GHS	0	n/a
1,140,500 GHS - 1,200,499 GHS	0	n/a
1,200,500 GHS - 1,260,499 GHS	0	n/a
1,260,500 GHS - 1,320,499 GHS	0	n/a
1,320,600 GHS - 1,380,599 GHS	0	n/a
1,380,600 GHS - 1,440,599 GHS	0	n/a
1,440,600 GHS - 1,500,599 GHS	0	n/a
1,500,600 GHS - 1,560,599 GHS	0	n/a
1,560,700 GHS - 1,620,699 GHS	0	n/a
1,620,700 GHS - 1,680,699 GHS	0	n/a
1,680,700 GHS - 1,740,699 GHS	0	n/a
1,740,700 GHS - 1,800,699 GHS	0	n/a
HIGH SALARIES
1,800,800 GHS - 1,920,799 GHS	0	n/a
1,920,800 GHS - 2,040,899 GHS	0	n/a
2,040,900 GHS - 2,160,899 GHS	0	n/a
2,160,900 GHS - 2,280,999 GHS	0	n/a
2,281,000 GHS - 2,400,999 GHS	0	n/a
2,401,000 GHS - 2,521,099 GHS	0	n/a
2,521,100 GHS - 2,641,099 GHS	0	n/a
2,641,100 GHS - 2,761,199 GHS	0	n/a
2,761,200 GHS - 2,881,199 GHS	0	n/a
2,881,200 GHS - 3,001,299 GHS	0	n/a
3,001,300 GHS - 4,201,799 GHS	0	n/a

Gender / Customer Services / Ghana (Gross GHS)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	2	174,073 GHS
2	Men	8	172,873 GHS

Education / Customer Services / Ghana (Gross GHS)

#		Surveys
1	Bachelors Degree	5	214,890 GHS
2	High School	2	133,256 GHS
3	Masters Degree	3	128,454 GHS

Experience / Customer Services / Ghana (Gross GHS)

#		Surveys
1	8-12 Years	1	220,893 GHS
2	0-1 Year	2	196,883 GHS
3	4-8 Years	5	175,274 GHS
4	20+ Years	1	138,058 GHS
5	12-16 Years	1	100,842 GHS

Age / Customer Services / Ghana (Gross GHS)

#		Surveys
1	31-35	3	258,109 GHS
2	21-25	2	146,461 GHS
3	26-30	3	140,459 GHS
4	41-45	2	118,850 GHS

Work Type / Customer Services / Ghana (Gross GHS)

#		Surveys
1	Self Employed	1	220,893 GHS
2	Permanent	5	201,685 GHS
3	Contract	4	124,852 GHS

Cities / Customer Services / Ghana (Gross GHS)

#		Surveys		AVERAGE SALARY / YEAR
1	Accra	10	172,873 GHS

Careers / Customer Services / Ghana (Gross GHS)

#		Surveys
1	Customer Service Manager	4	224,494 GHS
2	Customer Consultant	2	196,883 GHS
3	Call Center	3	111,647 GHS
4	Service Coordinator	1	100,842 GHS

People's individual salary examples (surveys)

Provost

Posted 30 April 2020
Key knowledge and tasks

"Relating to the public, installation, HND."

City	Education	Experience	Knowledge	Gross salary / year
Accra	High School	8-12 Years	n/a	221,300 GHS

Customer Service Advisor

Posted 24 September 2019
Key knowledge and tasks

"Daily customer service operations related to logistics."

City	Education	Experience	Knowledge	Gross salary / year
Accra	Bachelors Degree	4-8 Years	n/a	230,900 GHS

Customer Service Lead (ecommerce)

Posted 16 February 2019
Key knowledge and tasks

"Order Management
Responding to all calls, messages across all social media platforms. 
keeping tack of customer interactions."

City	Education	Experience	Knowledge	Gross salary / year
Accra	High School	4-8 Years	n/a	46,200 GHS

Personal Assistant

Posted 07 February 2019
Key knowledge and tasks

"Managing the Itenary of school president, booking appointments on behalf of the president and other management members, making travelling arrangement, stand in between students and comunity in terms of effective communication and ensuring of quality service delivery in the institution."

City	Education	Experience	Knowledge	Gross salary / year
Accra	Masters Degree	12-16 Years	n/a	101,000 GHS

Quality Assurance Executive

Posted 18 December 2018
Key knowledge and tasks

"Monitor and evaluate transactions of customer service executives, train non performing agents and implement solutions."

City	Education	Experience	Knowledge	Gross salary / year
Accra	Bachelors Degree	4-8 Years	n/a	43,000 GHS

Crm Manager

Posted 22 April 2018
Key knowledge and tasks

"Managing end-to-end CRM activities. 
Designing and managing newsletter email templates and tracking customer response. 
Responsible for the performance of newsletters and the continuous improvement of CRM relevant KPIs (OR, CTR, CR). 
Also responsible for optimizing campaign performance (performance analysis, testing, targeting fine-tuning)
Customer retention and reactivation. 
Backend web developments
Writing codes (HTML, JavaScript, CSS and a bit of PHP)
Coordinating with graphic designers to create newsletter banners
Coordinating with the Commercial Planner to create the email marketing channel calendar
Analyzing reports on CRM sales
Managing and dispatching the customer satisfaction survey on a weekly basis."

City	Education	Experience	Knowledge	Gross salary / year
Accra	Bachelors Degree	4-8 Years	n/a	484,100 GHS

CUSTOMER SERVICES / SALARY GHANA

10

172,981 GHS

172,981 GHS

48,020 GHS

Average Salary / Customer Services / Ghana

Levels / Customer Services / Ghana (Gross GHS)

Gender / Customer Services / Ghana (Gross GHS)

Education / Customer Services / Ghana (Gross GHS)

Experience / Customer Services / Ghana (Gross GHS)

Age / Customer Services / Ghana (Gross GHS)

Work Type / Customer Services / Ghana (Gross GHS)

Cities / Customer Services / Ghana (Gross GHS)

Careers / Customer Services / Ghana (Gross GHS)

People's individual salary examples (surveys)

CUSTOMER SERVICES / SALARY
GHANA