CUSTOMER SERVICES / SALARY
INDONESIA

SALARY SURVEYS

13

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

15390 IDR = 1 USD

264,461,760 IDR

$17,184 USD

Jakarta

306,815,040 IDR

107,730,000 IDR

$7,000 USD

Including "Jakarta"

Excluding "Jakarta"

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Average Salary / Customer Services / Indonesia

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Average salary for Customer Services / Indonesia is 264,461,760 IDR per year. The most typical earning is 107,730,000 IDR. All data are based on 13 salary surveys. Salaries are different between men and women. Men receive an average salary of 554,040,000 IDR. Women receive a salary of 135,432,000 IDR.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 278,559,000 IDR. The second most paid education level is Some College with salary of 98,496,000 IDR.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 821,826,000 IDR. Employees with 20+ Years of experience receive 474,012,000 IDR.

Levels / Customer Services / Indonesia (Gross IDR)

Salary Levels (IDR) per Year	Surveys	[%]
46,170,000 IDR - 76,934,599 IDR	0	n/a
THE MOST TYPICAL SALARY
76,950,000 IDR - 153,884,599 IDR	6	100% 46.15%
153,900,000 IDR - 230,834,599 IDR	4	53.85% 30.77%
230,850,000 IDR - 307,784,599 IDR	0	n/a
307,800,000 IDR - 384,734,599 IDR	0	n/a
384,750,000 IDR - 461,684,599 IDR	0	n/a
461,700,000 IDR - 538,634,599 IDR	0	n/a
538,650,000 IDR - 615,584,599 IDR	0	n/a
615,600,000 IDR - 692,534,599 IDR	2	23.08% 15.38%
692,550,000 IDR - 769,484,599 IDR	0	n/a
769,500,000 IDR - 846,434,599 IDR	1	7.69% 7.69%
846,450,000 IDR - 923,384,599 IDR	0	n/a
923,400,000 IDR - 1,000,334,599 IDR	0	n/a
1,000,350,000 IDR - 1,077,284,599 IDR	0	n/a
1,077,300,000 IDR - 1,154,234,599 IDR	0	n/a
1,154,250,000 IDR - 1,231,184,599 IDR	0	n/a
1,231,200,000 IDR - 1,308,134,599 IDR	0	n/a
1,308,150,000 IDR - 1,385,084,599 IDR	0	n/a
1,385,100,000 IDR - 1,462,034,599 IDR	0	n/a
1,462,050,000 IDR - 1,538,984,599 IDR	0	n/a
1,539,000,000 IDR - 1,615,934,599 IDR	0	n/a
1,615,950,000 IDR - 1,692,884,599 IDR	0	n/a
1,692,900,000 IDR - 1,769,834,599 IDR	0	n/a
1,769,850,000 IDR - 1,846,784,599 IDR	0	n/a
1,846,800,000 IDR - 1,923,734,599 IDR	0	n/a
1,923,750,000 IDR - 2,000,684,599 IDR	0	n/a
2,000,700,000 IDR - 2,077,634,599 IDR	0	n/a
2,077,650,000 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
HIGH SALARIES
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a
-2147483600 IDR - -2147483601 IDR	0	n/a

Gender / Customer Services / Indonesia (Gross IDR)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	4	554,040,000 IDR
2	Women	9	135,432,000 IDR

Education / Customer Services / Indonesia (Gross IDR)

#		Surveys		AVERAGE SALARY / YEAR
1	Bachelors Degree	12	278,559,000 IDR
2	Some College	1	98,496,000 IDR

Experience / Customer Services / Indonesia (Gross IDR)

#		Surveys
1	16-20 Years	1	821,826,000 IDR
2	20+ Years	3	474,012,000 IDR
3	2-4 Years	1	193,914,000 IDR
4	4-8 Years	5	144,666,000 IDR
5	1-2 Years	3	92,340,000 IDR

Age / Customer Services / Indonesia (Gross IDR)

#		Surveys
1	41-45	2	658,692,000 IDR
2	36-40	3	360,126,000 IDR
3	31-35	2	149,283,000 IDR
4	26-30	5	132,354,000 IDR
5	21-25	1	78,489,000 IDR

Work Type / Customer Services / Indonesia (Gross IDR)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	11	287,793,000 IDR
2	Contract	2	136,971,000 IDR

Cities / Customer Services / Indonesia (Gross IDR)

#		Surveys
1	Jakarta	10	306,261,000 IDR
2	--Other--	1	193,914,000 IDR
3	Bandung	1	96,957,000 IDR
4	Surabaya	1	78,489,000 IDR

Careers / Customer Services / Indonesia (Gross IDR)

#		Surveys
1	Customer Service Manager	2	507,870,000 IDR
2	Other Service Career	6	298,566,000 IDR
3	Service Coordinator	1	166,212,000 IDR
4	Customer Consultant	4	115,425,000 IDR

People's individual salary examples (surveys)

Field Service Manager

Posted 18 January 2021
Key knowledge and tasks

"Essential Functions:

1. Consistently improve response times, both on-site and via phone

2. Consistently improve management reports to ensure early indication of customer issues, product failures, etc. 

3. Consistently increase efficiency in utilization of resources for service response, including travel costs

4. Continually oversee development and training of customer care personnel

5. Ensure consistent standard, with policies and procedures for NDC customer care

6. Accompany sales personnel on key customer visits to reinforce the customer care agenda and enhance the sales group’s ability to capture new accounts

7. Constant information gathering from customers to help refine the company’s product and service offerings

8. Constant information gathering from customers to help refine the company’s product and service offerings

9. Direct the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives

10. Ability to travel extensively."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	20+ Years	n/a	659,138,300 IDR

Field Service Manager

Posted 17 January 2021
Key knowledge and tasks

"1. Consistently improve response times, both on-site and via phone

2. Consistently improve management reports to ensure early indication of customer issues, product failures, etc. 

3. Consistently increase efficiency in utilization of resources for service response, including travel costs

4. Continually oversee development and training of customer care personnel

5. Ensure consistent standard, with policies and procedures for NDC customer care

6. Accompany sales personnel on key customer visits to reinforce the customer care agenda and enhance the sales group’s ability to capture new accounts

7. Constant information gathering from customers to help refine the company’s product and service offerings

8. Constant information gathering from customers to help refine the company’s product and service offerings

9. Direct the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	20+ Years	n/a	659,138,300 IDR

Service Supervisor

Posted 11 April 2020
Key knowledge and tasks

"1. Ensuring quality service given by service technician to client
2. Responsible to give training for technician to improve their soft skill and hard skill
3. Control the dosage of chemical usages for treatment purpose
4. Reporting and presenting service report to client periodically
5. Accompanying client in internal or external audit
6. Handling complaint from client."

City	Education	Experience	Knowledge	Gross salary / year
Surabaya	Bachelors Degree	1-2 Years	n/a	78,612,100 IDR

Technical Customer Support Specialist

Posted 13 October 2019
Key knowledge and tasks

"Handle claim and communicate technical issues."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	20+ Years	n/a	101,697,100 IDR

Customer Service Supply Chain

Posted 05 June 2019
Key knowledge and tasks

"Ensure delivery on time."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	4-8 Years	n/a	166,150,400 IDR

Customer Service Executive

Posted 03 May 2018
Key knowledge and tasks

"Customer Service Executive."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	4-8 Years	n/a	140,972,400 IDR

Customer Service Executive

Posted 03 May 2018
Key knowledge and tasks

"Customer service."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	4-8 Years	n/a	159,024,900 IDR

Customer Service Executive

Posted 18 January 2018
Key knowledge and tasks

"•	Execute order processing and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentation procedures. 
•	Maintain customer focus at all times, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly. 
•	Work closely with headquarter to ensure adequate product supply to meet business growth objectives. 
•	Resolve customer complaints by being the focal person in driving for solutions. 
•	Take ownership of queries and proactively follow through to resolution. 
•	Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate. 
•	Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary. 
•	Ensure internal and external customers are serviced promptly, respectfully and accurately. 
•	Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. 
•	Demonstrate a positive and flexible approach to changing business priorities. 
•	Assist Reporting Manger and management with any special projects assigned and provide backup to Reporting Manager when necessary."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Some College	4-8 Years	n/a	98,142,000 IDR

Customer Service Officer

Posted 23 August 2017
Key knowledge and tasks

"Operative implementation of order processing following the defined detailorganizational rules for order and test processing. 
Complete all tasks in their area factually correct, on time, swift and in an economical fashion."

City	Education	Experience	Knowledge	Gross salary / year
Bandung	Bachelors Degree	1-2 Years	n/a	97,249,400 IDR

Customer Service Officer

Posted 18 August 2017
Key knowledge and tasks

"Operative implementation of order processing following the defined detailorganizational rules for order and test processing. 
Complete all tasks in their area factually correct, on time, swift and in an economical fashion."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	1-2 Years	n/a	99,511,700 IDR

Customer Service Officer

Posted 17 August 2017
Key knowledge and tasks

"Operative implementation of order processing following the defined detailorganizational rules for order and test processing. 
Complete all tasks in their area factually correct, on time, swift and in an economical fashion."

City	Education	Experience	Knowledge	Gross salary / year
Jakarta	Bachelors Degree	4-8 Years	n/a	162,626,100 IDR

CUSTOMER SERVICES / SALARY INDONESIA

13

264,461,760 IDR

306,815,040 IDR

107,730,000 IDR

Average Salary / Customer Services / Indonesia

Levels / Customer Services / Indonesia (Gross IDR)

Gender / Customer Services / Indonesia (Gross IDR)

Education / Customer Services / Indonesia (Gross IDR)

Experience / Customer Services / Indonesia (Gross IDR)

Age / Customer Services / Indonesia (Gross IDR)

Work Type / Customer Services / Indonesia (Gross IDR)

Cities / Customer Services / Indonesia (Gross IDR)

Careers / Customer Services / Indonesia (Gross IDR)

People's individual salary examples (surveys)

CUSTOMER SERVICES / SALARY
INDONESIA