Customer Services (Indonesia) Salary

Indonesia   Indonesia  • Change Location

Average gross salary for Customer Services GROSS SALARY
IDR 133,812,826
Average gorss salary (USD) for Customer Services GROSS SALARY (USD)
US$ 10,383
Average net salary for Customer Services NET SALARY
IDR 115,713,428
The most typical salary for Customer Services MOST TYPICAL GROSS
IDR 94,561,832
  Updated: 13 Oct 2019   Diff. gross vs. net: 13%
  Salary entries: 13

Customer Services Earnings

Average salary for Customer Services in Indonesia is IDR 133,812,826 (Gross). All data are based on our survey (13 individual salary entries). Average take home earning is IDR 115,713,428 (Net). The most typical salary is IDR 94,561,832 (Gross).

Earning percentages

Percentage of people Earn this or more
8 % IDR 648,000,000
31 % IDR 149,585,856
69 % IDR 94,561,832
100 % IDR 42,500,004

Earning by careers

Career Avg. gross salary (in USD) Profiles
Customer Consultant IDR 81,177,790 US$ 6,072 06
Customer Service Manager IDR 408,000,000 US$ 33,004 02
Call Center IDR 43,000,000 US$ 3,214 02

Earning by cities

City Avg. gross salary (in USD) Profiles
Jakarta IDR 169,173,393 US$ 13,262 08

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Salary profiles from individual employees for Customer Services in Indonesia

Below is the list of 13 individual salary profiles - all added on this website.


(13/13) TECHNICAL CUSTOMER SUPPORT SPECIALIST


 Posted: 13 Oct 2019

      

Bachelors Degree, 20+ years: "Handle claim and communicate technical issues."
Individual GROSS salary:
IDR 92,000,000
US$ 6,854

(12/13) SALES AND BOOKINGS


 Posted: 29 Sep 2018

      

High School, 1-2 years: "Do some stuff on the phone and email to respond to customer requests for booking tours in the region."
Individual GROSS salary:
IDR 50,000,000
US$ 3,725

(11/13) CUSTOMER SERVICE EXECUTIVE


 Posted: 03 May 2018

      

Bachelors Degree, 4-8 years: "Customer service."
Individual GROSS salary:
IDR 140,000,000
US$ 10,431

(10/13) CUSTOMER SERVICE EXECUTIVE


 Posted: 03 May 2018

      

Bachelors Degree, 4-8 years: "Customer Service Executive."
Individual GROSS salary:
IDR 124,100,000
US$ 9,246

(9/13) CUSTOMER SERVICE EXECUTIVE


 Posted: 18 Jan 2018

      

Some College, 4-8 years: "• Execute order processing and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentation procedures. • Maintain customer focus at all times, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly. • Work closely with headquarter to ensure adequate product supply to meet business growth objectives. • Resolve customer complaints by being the focal person in driving for solutions. • Take ownership of queries and proactively follow through to resolution. • Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate. • Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary. • Ensure internal and external customers are serviced promptly, respectfully and accurately. • Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate. • Demonstrate a positive and flexible approach to changing business priorities. • Assist Reporting Manger and management with any special projects assigned and provide backup to Reporting Manager when necessary."
Individual GROSS salary:
IDR 86,400,000
US$ 6,437

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(8/13) WORKFORCE


 Posted: 15 Nov 2017

      

Bachelors Degree, 1-2 years: "Scheduling call center agents to work day."
Individual GROSS salary:
IDR 36,000,000
US$ 2,703

(7/13) CUSTOMER SERVICE OFFICER


 Posted: 23 Aug 2017

      

Bachelors Degree, 1-2 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
IDR 84,179,580
US$ 6,320

(6/13) CUSTOMER SERVICE OFFICER


 Posted: 18 Aug 2017

      

Bachelors Degree, 1-2 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
IDR 86,129,580
US$ 6,466

(5/13) CUSTOMER SERVICE OFFICER


 Posted: 17 Aug 2017

      

Bachelors Degree, 4-8 years: "Operative implementation of order processing following the defined detailorganizational rules for order and test processing. Complete all tasks in their area factually correct, on time, swift and in an economical fashion."
Individual GROSS salary:
IDR 140,757,568
US$ 10,567

(4/13) CUSTOMER CONSULTANT


 Posted: 19 Jun 2017

      

Bachelors Degree, 2-4 years: "Dealing with new and existing customers, giving them briefing about product and company and registering them in the data."
Individual GROSS salary:
IDR 36,000,017
US$ 2,703

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(3/13) CUSTOMER SERVICE MANAGER


 Posted: 13 Jun 2017

   

Bachelors Degree, 2-4 years: "NPS management, agent coaching, ensuring high customer satisfaction."
Individual GROSS salary:
IDR 168,000,000
US$ 12,613

(2/13) CUSTOMER CONSULTANT


 Posted: 13 Dec 2016

   

Bachelors Degree, 0-1 year: "Customer service via phone, handling incoming and outgoing call."
Individual GROSS salary:
IDR 48,000,000
US$ 3,524

(1/13) CUSTOMER SERVICE MANAGER


 Posted: 12 Jul 2014

      

Bachelors Degree education, 16-20 years of experience.
Individual GROSS salary:
IDR 648,000,000
US$ 53,395

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  SALARY BY LEVEL   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Salary levels Average GROSS Salary (USD) Average GROSS Salary   Salary profiles (frequency)
55K US$ 53,395 IDR 648,000,000
01
15K US$ 11,204 IDR 149,585,856
03
8K US$ 7,065 IDR 94,561,832
05
4K US$ 3,164 IDR 42,500,004
04

  SALARY BY GENDER   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Male US$ 20,215 IDR 248,666,666 03
Female US$ 7,434 IDR 99,356,674 10

  SALARY BY EDUCATION   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Bachelors Degree US$ 11,347 IDR 145,742,431 11
Some College US$ 6,437 IDR 86,400,000 01
High School US$ 3,725 IDR 50,000,000 01

Customer Services workers holding Bachelors Degree degrees enjoy the highest average gross salaries in Indonesia. With an earned Bachelors Degree, they grosses IDR 145,742,431. While Customer Services workers with High School education earn the least, with an average gross income of IDR 50,000,000. This is 204.62% lower of what Bachelors Degree degree holders earn.


  SALARY BY EXPERIENCE   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
20+ Years US$ 6,854 IDR 92,000,000 01
16-20 Years US$ 53,395 IDR 648,000,000 01
4-8 Years US$ 9,170 IDR 122,814,392 04
2-4 Years US$ 7,658 IDR 102,000,008 02
1-2 Years US$ 4,803 IDR 64,077,290 04
0-1 Year US$ 3,524 IDR 48,000,000 01

Customer Services workers in Indonesia with more years of work experience outperform their counterparts with less experience. Workers with 16-20 Years of experience earn a gross average of IDR 648,000,000 compared to IDR 48,000,000 for their counterparts with 0-1 Year of experience. The difference between workers with 16-20 Years of experience and 0-1 Year is 1415.18%.


  SALARY BY AGE   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
39-44 US$ 53,395 IDR 648,000,000 01
33-38 US$ 9,170 IDR 122,814,392 04
27-32 US$ 8,063 IDR 107,577,290 04
22-26 US$ 3,164 IDR 42,500,004 04
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  SALARY BY CAREER   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Customer Service Manager US$ 33,004 IDR 408,000,000 02
2. Other Service Career US$ 8,705 IDR 116,833,333 03
3. Customer Consultant US$ 6,072 IDR 81,177,790 06
4. Call Center US$ 3,214 IDR 43,000,000 02

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In Indonesia economy, Customer Service Manager is on the top list of highest earners, earning an average gross salary of IDR 408,000,000. Other Service Career and Customer Consultant follow, earning IDR 116,833,333 and IDR 81,177,790, respectively. Call Center earn a gross annual average of IDR 43,000,000, while Customer Consultant earn IDR 81,177,790. The gap between the lowest and the highest paid careers is 926.88%.


  SALARY BY JOB TYPE   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Permanent US$ 11,594 IDR 148,556,672 10
Contract US$ 6,347 IDR 84,666,672 03
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  SALARY BY CITY   CUSTOMER SERVICES   INDONESIA

Indonesia •  Change Location

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Jakarta Customer Services US$ 13,262 IDR 169,173,393 08

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  SALARY BY COUNTRY    CUSTOMER SERVICES

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Australia Australia Customer Services US$ 63,256 AU$ 71,397 77
2. Germany Germany Customer Services US$ 49,388 EUR 40,438 29
3. United States United States Customer Services US$ 45,482 US$ 45,482 513
4. United Kingdom United Kingdom Customer Services US$ 40,364 GBP 26,504 88
5. China China Customer Services US$ 21,947 CNY 140,100 56
6. Malaysia Malaysia Customer Services US$ 20,160 MYR 70,198 128
7. Russia Russia Customer Services US$ 18,726 RUB 753,286 13
8. Vietnam Vietnam Customer Services US$ 10,701 VND 226,960,714 28
9. Indonesia Indonesia US$ 10,383 IDR 133,812,826 13

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