CUSTOMER SERVICES / SALARY
KENYA

SALARY SURVEYS

20

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

157.53 KES = 1 USD

2,309,866 KES

$14,663 USD

Nairobi

2,382,330 KES

1,102,712 KES

$7,000 USD

Including "Nairobi"

Excluding "Nairobi"

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Average Salary / Customer Services / Kenya

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Average salary for Customer Services / Kenya is 2,309,866 KES per year. The most typical earning is 1,102,712 KES. All data are based on 20 salary surveys. Salaries are different between men and women. Men receive an average salary of 2,599,250 KES. Women receive a salary of 2,063,647 KES.

Based on education, the highest salaries receive people with Masters Degree with salary of 3,418,407 KES. The second most paid education level is Some College with salary of 2,189,671 KES.

Different experiences affect earning as well. People with 20+ Years of experience receive salary of 4,678,650 KES. Employees with 16-20 Years of experience receive 4,442,354 KES.

Levels / Customer Services / Kenya (Gross KES)

Salary Levels (KES) per Year	Surveys	[%]
157,500 KES - 314,899 KES	0	n/a
315,100 KES - 472,399 KES	0	n/a
472,600 KES - 787,499 KES	1	100% 5%
THE MOST TYPICAL SALARY
787,700 KES - 1,575,099 KES	9	95% 45%
1,575,300 KES - 2,362,799 KES	2	50% 10%
2,363,000 KES - 3,150,399 KES	2	40% 10%
3,150,600 KES - 3,938,099 KES	2	30% 10%
3,938,300 KES - 4,725,799 KES	3	20% 15%
4,725,900 KES - 5,513,399 KES	1	5% 5%
5,513,600 KES - 6,301,099 KES	0	n/a
6,301,200 KES - 7,088,699 KES	0	n/a
7,088,900 KES - 7,876,399 KES	0	n/a
7,876,500 KES - 8,663,999 KES	0	n/a
8,664,200 KES - 9,451,699 KES	0	n/a
9,451,800 KES - 10,239,299 KES	0	n/a
10,239,500 KES - 11,026,999 KES	0	n/a
11,027,100 KES - 11,814,599 KES	0	n/a
11,814,800 KES - 12,602,299 KES	0	n/a
12,602,400 KES - 13,389,899 KES	0	n/a
13,390,100 KES - 14,177,599 KES	0	n/a
14,177,700 KES - 14,965,199 KES	0	n/a
14,965,400 KES - 15,752,899 KES	0	n/a
15,753,000 KES - 16,540,499 KES	0	n/a
16,540,700 KES - 17,328,199 KES	0	n/a
17,328,300 KES - 18,115,799 KES	0	n/a
18,116,000 KES - 18,903,499 KES	0	n/a
18,903,600 KES - 19,691,099 KES	0	n/a
19,691,300 KES - 20,478,799 KES	0	n/a
20,478,900 KES - 21,266,399 KES	0	n/a
21,266,600 KES - 22,054,099 KES	0	n/a
22,054,200 KES - 22,841,699 KES	0	n/a
22,841,900 KES - 23,629,399 KES	0	n/a
HIGH SALARIES
23,629,500 KES - 25,204,699 KES	0	n/a
25,204,800 KES - 26,779,999 KES	0	n/a
26,780,200 KES - 28,355,299 KES	0	n/a
28,355,500 KES - 29,930,599 KES	0	n/a
29,930,800 KES - 31,505,899 KES	0	n/a
31,506,100 KES - 33,081,199 KES	0	n/a
33,081,400 KES - 34,656,499 KES	0	n/a
34,656,700 KES - 36,231,799 KES	0	n/a
36,232,000 KES - 37,807,099 KES	0	n/a
37,807,300 KES - 39,382,399 KES	0	n/a
39,382,600 KES - 55,135,599 KES	0	n/a

Gender / Customer Services / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	11	2,599,250 KES
2	Women	8	2,063,647 KES

Education / Customer Services / Kenya (Gross KES)

#		Surveys
1	Masters Degree	4	3,418,407 KES
2	Some College	3	2,189,671 KES
3	Bachelors Degree	13	2,000,634 KES

Experience / Customer Services / Kenya (Gross KES)

#		Surveys
1	20+ Years	1	4,678,650 KES
2	16-20 Years	1	4,442,354 KES
3	12-16 Years	1	3,355,395 KES
4	0-1 Year	2	2,819,792 KES
5	4-8 Years	6	2,583,497 KES
6	8-12 Years	3	2,063,647 KES
7	1-2 Years	1	1,134,218 KES
8	2-4 Years	5	1,055,453 KES

Age / Customer Services / Kenya (Gross KES)

#		Surveys
1	56-60	1	4,678,650 KES
2	41-45	1	4,442,354 KES
3	36-40	2	3,229,371 KES
4	26-30	8	2,173,918 KES
5	31-35	4	2,032,140 KES
6	21-25	3	1,323,254 KES
7	n/a	1	1,165,724 KES

Work Type / Customer Services / Kenya (Gross KES)

#		Surveys
1	Permanent	15	2,536,237 KES
2	Contract	4	1,827,351 KES
3	Self Employed	1	929,428 KES

Cities / Customer Services / Kenya (Gross KES)

#		Surveys		AVERAGE SALARY / YEAR
1	Nairobi	19	2,378,707 KES
2	Nakuru	1	929,428 KES

Careers / Customer Services / Kenya (Gross KES)

#		Surveys
1	Repairing Service	1	4,678,650 KES
2	Call Center Manager	1	4,473,860 KES
3	Service Coordinator	2	3,954,010 KES
4	Other Service Career	3	2,347,201 KES
5	Customer Service Manager	8	1,874,610 KES
6	Call Center	4	1,543,797 KES
7	Service Delivery Manager	1	913,675 KES

People's individual salary examples (surveys)

Interpreter

Posted 16 June 2022
Key knowledge and tasks

"Medical interpreter."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Some College	0-1 Year	Advanced	4,479,500 KES

Customer Service Africa

Posted 01 March 2019
Key knowledge and tasks

"Attending to customer inquiries, Order bookings, dispatches, office administration, creating materials in system, PO bokings, amendments, quoations."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	12-16 Years	n/a	3,348,100 KES

Client Relationship Manager

Posted 13 February 2019
Key knowledge and tasks

"Handle customer queries, invite renewals, collect premiums, handle claims."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	1-2 Years	n/a	1,133,600 KES

Customer Service Manager

Posted 30 January 2019
Key knowledge and tasks

"Handling customers' queries."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	2-4 Years	n/a	1,133,600 KES

Customer Engineer

Posted 20 December 2018
Key knowledge and tasks

"Repair of faulty atms."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	20+ Years	n/a	4,676,800 KES

Data Analysis

Posted 24 September 2018
Key knowledge and tasks

"I provide data analysis services."

City	Education	Experience	Knowledge	Gross salary / year
Nakuru	Masters Degree	8-12 Years	n/a	935,300 KES

Customer Experience

Posted 12 September 2018
Key knowledge and tasks

"Tracking customer issues arising and working with departments to resolve them."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	2-4 Years	n/a	1,122,400 KES

Call Reception Agent

Posted 15 May 2018
Key knowledge and tasks

"Solve client complaints via phone."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Some College	2-4 Years	n/a	1,169,200 KES

Training Manager

Posted 14 May 2018
Key knowledge and tasks

"Conduct all trainings for all staff."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	4-8 Years	n/a	1,683,500 KES

Marketing And Customer Service Assistant

Posted 30 April 2018
Key knowledge and tasks

"Responding to customer enquiries public relations marketing."

City	Education	Experience	Knowledge	Gross salary / year
Nairobi	Bachelors Degree	4-8 Years	n/a	748,300 KES