CUSTOMER SERVICES SALARY IN MALAYSIA

Malaysia   Malaysia  • Change Location

Average gross salary for Customer Services GROSS SALARY
MYR 69,025
Average gorss salary (USD) for Customer Services GROSS SALARY (USD)
US$ 19,592
Average net salary for Customer Services NET SALARY
MYR 54,433
The most typical salary for Customer Services MOST TYPICAL GROSS
MYR 48,404
  Updated: 22 Dec 2020   Diff. gross vs. net: 21%
  Salary entries: 141

Average salary for Customer Services in Malaysia is MYR 69,025.

Average take home earning is MYR 54,433 (Net).

The most typical salary is MYR 48,404 (Gross).

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Percentage of people Earn this salary or more
6 % MYR 170,000
15 % MYR 123,665
27 % MYR 91,356
70 % MYR 48,404
91 % MYR 29,312
96 % MYR 17,866
97 % MYR 5,500
Career Avg. gross salary (USD) Salary entries
Call Center MYR 50,720 US$ 14,463 38
Customer Service Manager MYR 105,739 US$ 30,649 28
Customer Consultant MYR 42,686 US$ 12,279 19
Service Coordinator MYR 42,130 US$ 11,571 13
Call Center Manager MYR 123,771 US$ 35,733 07
Food Service MYR 29,166 US$ 7,599 06
Service Delivery Manager MYR 214,411 US$ 60,174 05
Cleaning Service MYR 38,000 US$ 11,093 02
Repairing Service MYR 120,000 US$ 29,963 01
City Avg. gross salary (USD) Salary entries
Kuala Lumpur MYR 82,388 US$ 23,760 83
Petaling Jaya MYR 47,476 US$ 13,792 15
Johor Bahru MYR 53,800 US$ 14,700 07
Subang Jaya MYR 56,914 US$ 14,304 07
Kuching MYR 44,055 US$ 11,085 05
Shah Alam MYR 103,800 US$ 25,018 03
Klang MYR 37,500 US$ 9,263 02
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  SALARY BY LEVEL   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Salary levels Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 150,666 MYR 500,000
01
US$ 122,127 MYR 370,000
01
US$ 111,493 MYR 370,000
01
US$ 86,632 MYR 360,000
01
US$ 65,690 MYR 256,519
03
US$ 56,380 MYR 170,000
02
US$ 44,296 MYR 147,000
02
US$ 35,843 MYR 123,665
10
US$ 24,751 MYR 91,356
17
US$ 13,885 MYR 48,404
60
US$ 8,114 MYR 29,312
31
US$ 4,152 MYR 17,866
06
US$ 1,242 MYR 5,500
02
US$ 469 MYR 2,025
04

  SALARY BY GENDER   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 20,769 MYR 76,494 64
US$ 16,629 MYR 59,380 55
US$ 23,575 MYR 71,409 22

  SALARY BY EDUCATION   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 24,305 MYR 87,800 15
US$ 22,145 MYR 75,745 72
US$ 15,490 MYR 58,593 29
US$ 14,587 MYR 52,391 21
US$ 11,960 MYR 40,619 04

Customer Services workers holding Masters Degree degrees enjoy the highest average gross salaries in Malaysia. With an earned Masters Degree, they grosses MYR 87,800. While Customer Services workers with Bellow H. School education earn the least, with an average gross income of MYR 40,619. This is 103.22% lower of what Masters Degree degree holders earn.


  SALARY BY EXPERIENCE   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 7,085 MYR 25,750 04
US$ 48,018 MYR 177,782 07
US$ 32,266 MYR 114,603 19
US$ 28,355 MYR 90,374 14
US$ 15,035 MYR 55,294 35
US$ 19,624 MYR 68,326 28
US$ 8,915 MYR 31,376 13
US$ 9,348 MYR 32,666 21

Customer Services workers in Malaysia with more years of work experience outperform their counterparts with less experience. Workers with 16-20 Years of experience earn a gross average of MYR 177,782 compared to MYR 25,750 for their counterparts with 20+ Years of experience. The difference between workers with 16-20 Years of experience and 20+ Years is 577.74%.


  SALARY BY AGE   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 9,488 MYR 38,000 01
US$ 25,243 MYR 100,000 03
US$ 46,963 MYR 166,797 10
US$ 32,600 MYR 122,068 14
US$ 15,453 MYR 56,937 41
US$ 10,172 MYR 37,031 35
US$ 16,195 MYR 54,406 15
US$ 23,575 MYR 71,409 22
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  SALARY BY CAREER   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. US$ 60,174 MYR 214,411 05
2. US$ 35,733 MYR 123,771 07
3. US$ 30,649 MYR 105,739 28
4. US$ 29,963 MYR 120,000 01
5. US$ 14,644 MYR 53,467 22
6. US$ 14,463 MYR 50,720 38
7. US$ 12,279 MYR 42,686 19
8. US$ 11,571 MYR 42,130 13
9. US$ 11,093 MYR 38,000 02
10. US$ 7,599 MYR 29,166 06

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In Malaysia economy, Service Delivery Manager is on the top list of highest earners, earning an average gross salary of MYR 214,411. Call Center Manager and Customer Service Manager follow, earning MYR 123,771 and MYR 105,739, respectively. Food Service earn a gross annual average of MYR 29,166, while Cleaning Service earn MYR 38,000. The gap between the lowest and the highest paid careers is 691.87%.


  SALARY BY JOB TYPE   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

Avg. gross salary (USD) Avg. gross salary   Salary entries
US$ 20,586 MYR 72,761 113
US$ 14,046 MYR 51,840 10
US$ 16,432 MYR 55,116 18
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  SALARY BY CITY   CUSTOMER SERVICES   MALAYSIA

Malaysia •  Change Location

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. US$ 25,018 MYR 103,800 03
2. US$ 23,760 MYR 82,388 83
3. US$ 14,700 MYR 53,800 07
4. US$ 14,304 MYR 56,914 07
5. US$ 13,792 MYR 47,476 15
6. US$ 11,085 MYR 44,055 05
7. US$ 9,263 MYR 37,500 02

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  SALARY BY COUNTRY    CUSTOMER SERVICES

# Avg. gross salary (USD) Avg. gross salary   Salary entries
1. Australia US$ 60,963 AU$ 69,092 82
2. Germany US$ 51,211 EUR 42,451 38
3. United States US$ 45,677 US$ 45,677 544
4. United Kingdom US$ 39,658 GBP 26,243 94
5. China US$ 23,503 CNY 151,343 60
6. Malaysia US$ 19,592 MYR 69,025 141
7. Russia US$ 18,276 RUB 790,170 16
8. Vietnam US$ 13,766 VND 300,906,060 33
9. Indonesia US$ 9,636 IDR 124,992,046 16

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(44/44)  OPERATIONS EXECUTIVE


 Posted: 22 Dec 2020

Bachelors Degree, 4-8 years: "Import and export shipment handling Order processing Monthly data analysis and reports."
Individual GROSS salary:
MYR 72,000
US$ 17,406


(43/44)  MERCHANT ACQUIRING SUPPORT


 Posted: 20 Dec 2020

Bachelors Degree, 4-8 years: "Manage e-wallet merchants accounts, including onboarding and internal reporting."
Individual GROSS salary:
MYR 45,840
US$ 11,082


(42/44)  CUSTOMER SERVICE SPECIALIST


 Posted: 02 Dec 2020

Bachelors Degree, 2-4 years: "Customer service officer, travel sales consultant ."
Individual GROSS salary:
MYR 48,000
US$ 11,604


(41/44)  MANAGER


 Posted: 04 Oct 2020

Bachelors Degree, 4-8 years: "Tasks i. Helping to develop and implement customer service policies in an organisation ii. Finding ways to measure customer satisfaction and improve services iii. Managing a team of customer service staff iv. Handling face-to-face enquiries from customers. v. Developing feedback or complaints procedures for customers to use vi. Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants Skills i. Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals ii. Listening skills, to understand exactly what customers require iii. Confidence, patience, politeness, tact and diplomacy, and problem-solving skills when dealing with difficult situations iv. Motivational skills and an ability to supervise and lead a team of customer service assistants v. Creative thinking, to be able to come up with new ideas to improve customer service standards and good personal presentation, especially when face-to-face with customers Technology Skills i. Computer literacy in order to type up reports, results and details of customer interaction ii. Access software to remote access call centre software iii. Customer relationship management CRM software have to know database Systems Corp Microsoft Dynamics and able to use Microsoft Excel, Words and power point."
Individual GROSS salary:
MYR 3,000
US$ 725


(40/44)  SOFTWARE PROJECT CONSULTANT


 Posted: 05 Aug 2020

Bachelors Degree, 0-1 year: "- providing Business Requirements Scoping (BRS) for clients to determine their desired software requirements - configuration of software upon completion of BRS - usage of MS Excel, Power Query, and MSSQL for ETL purposes, data migration testing, and automation of tasks - providing End User Training and User Acceptance Tests to familiarize clients with the software - closing projects before the end of a projected timeline."
Individual GROSS salary:
MYR 44,000
US$ 10,637


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(39/44)  CUSTOMER EXPERIENCE REPRESENTATIVE


 Posted: 04 Jun 2020

Bachelors Degree, 1-2 years: "Public administration."
Individual GROSS salary:
MYR 33,600
US$ 8,123


(38/44)  CUSTOMER SERVICE EXECUTIVE


 Posted: 29 Feb 2020

Bachelors Degree, 8-12 years: "International Compliance Act certification Dangerous Good Transportation IATA Certification."
Individual GROSS salary:
MYR 37,200
US$ 8,993


(37/44)  SENIOR TEAM LEADER


 Posted: 20 Feb 2020

High School, 8-12 years: "People management and meeting targets."
Individual GROSS salary:
MYR 81,744
US$ 19,762


(36/44)  CUSTOMER SERVICE


 Posted: 19 Jan 2020

Bachelors Degree, 0-1 year: "Accept calls and resolve customers issues."
Individual GROSS salary:
MYR 84,000
US$ 20,307


(35/44)  GLOBAL CUSTOMER SERVICE MANAGER


 Posted: 07 Jan 2020

High School, 4-8 years: "Strategy Planning Budgeting Leadership People Management."
Individual GROSS salary:
MYR 135,000
US$ 32,636


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(34/44)  RELATIONSHIP MANAGER


 Posted: 03 Oct 2019

Bachelors Degree, 2-4 years: "Main focus is on immigration services."
Individual GROSS salary:
MYR 54,000
US$ 13,483


(33/44)  MANAGER, CLIENT SUCCESS


 Posted: 05 Aug 2019

Some College, 4-8 years: "Managing a team of customer support. Ensuring all training and understanding is on the highest. Developing training materials and course for internal and clientele."
Individual GROSS salary:
MYR 97,800
US$ 24,420


(32/44)  OPERATIONS MANAGER


 Posted: 01 Aug 2019

Masters Degree, 4-8 years: "Utility Company In House CS."
Individual GROSS salary:
MYR 76,000
US$ 18,976


(31/44)  SERVICE DESK ANALYST


 Posted: 08 May 2019

High School, 4-8 years: "Provide IT assistance to users and company."
Individual GROSS salary:
MYR 36,000
US$ 8,989


(30/44)  CUSTOMER SERVICE ADVISOR


 Posted: 23 Apr 2019

Bachelors Degree, 0-1 year: "Provide customer service support through voice and non-voice."
Individual GROSS salary:
MYR 50,700
US$ 12,659


(29/44)  CUSTOMER SERVICE


 Posted: 08 Mar 2019

Bachelors Degree, 2-4 years: "Customer Service Korea."
Individual GROSS salary:
MYR 128,250
US$ 32,023


(28/44)  QUALITY ASSURANCE


 Posted: 07 Mar 2019

High School, 2-4 years: "Evaluation of calls and emails. Analysis of Customer Satisfaction."
Individual GROSS salary:
MYR 38,400
US$ 9,588


(27/44)  CUSTOMER SERVICE


 Posted: 28 Jan 2019

Some College, 8-12 years: "Address consumer concern."
Individual GROSS salary:
MYR 48,000
US$ 11,985


(26/44)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 15 Jan 2019

High School, 2-4 years: "Regus > In Charge of the Center> take care of clients business> attend phone calls and email > Operation."
Individual GROSS salary:
MYR 36,000
US$ 8,989


(25/44)  SENIOR QA


 Posted: 10 Jan 2019

Some College, 2-4 years: "Working as QA since 2017 and i am korean."
Individual GROSS salary:
MYR 120,000
US$ 29,963


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(24/44)  INCIDENT CONTROL ANAYLIST


 Posted: 29 Dec 2018

Some College, 1-2 years: "Supporting customer’a service level agreement."
Individual GROSS salary:
MYR 35,400
US$ 8,839


(23/44)  MANAGER - LEARNING AND DEVELOPMENT


 Posted: 28 Dec 2018

Bachelors Degree, 12-16 years: "Learning and Development management."
Individual GROSS salary:
MYR 150,000
US$ 37,454


(22/44)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 21 Dec 2018

High School, 4-8 years: "Attend phone call, associated with client's needs,."
Individual GROSS salary:
MYR 36,000
US$ 8,989


(21/44)  SENIOR PRODUCT ENGINEER


 Posted: 08 Aug 2018

Some College, 12-16 years: "Provide machine installation and trouble shooting."
Individual GROSS salary:
MYR 120,000
US$ 29,963


(20/44)  HAIR STYLIST


 Posted: 22 Jul 2018

Some College, 20+ years: "Artistic driven all day."
Individual GROSS salary:
MYR 38,000
US$ 9,488


(19/44)  CUSTOMER SERVICE REPRESENTATIVE


 Posted: 26 Jun 2018

High School, 4-8 years: "Take care of regus centre..from sales to operation and customer service."
Individual GROSS salary:
MYR 36,000
US$ 8,989


(18/44)  CS EXEC


 Posted: 29 May 2018

Bachelors Degree, 1-2 years: "Everything that involves after sales support."
Individual GROSS salary:
MYR 44,500
US$ 11,111


(17/44)  PRINCIPAL DELIVERY MANAGEMENT


 Posted: 17 May 2018

Bachelors Degree, 12-16 years: "Responsible for the overall account health and delivery of products and services to the customer."
Individual GROSS salary:
MYR 272,557
US$ 68,055


(16/44)  CUSTOMER SERVICE ASSISTANT


 Posted: 17 May 2018

High School, 1-2 years: "Customer Service cum Operations Assistant."
Individual GROSS salary:
MYR 16,800
US$ 4,195


(15/44)  SERVICE DESK SUPERVISOR


 Posted: 01 May 2018

Bachelors Degree, 2-4 years: "Managing desk and people."
Individual GROSS salary:
MYR 100,800
US$ 25,169


(14/44)  ASSISTANT CUSTOMER SERVICE MANAGER


 Posted: 17 Apr 2018

Some College, 4-8 years: "Team lead, after sales and service."
Individual GROSS salary:
MYR 75,600
US$ 18,877


(13/44)  CUSTOMER SERVICE MANAGER


 Posted: 10 Mar 2018

Bachelors Degree, 16-20 years: "Order management, inventory management."
Individual GROSS salary:
MYR 150,000
US$ 37,454


(12/44)  IT SUPPORT


 Posted: 10 Mar 2018

Some College, 12-16 years: "IT support, consultation and training."
Individual GROSS salary:
MYR 58,000
US$ 14,482


(11/44)  QUALITY ASSURANCE


 Posted: 20 Feb 2018

Some College, 4-8 years: "Monitor agents call and livechat."
Individual GROSS salary:
MYR 45,000
US$ 11,236


(10/44)  CUSTOMER SERVICE OFFICER


 Posted: 29 Jan 2018

High School, 4-8 years: "Handle Inbound call, email and livechat."
Individual GROSS salary:
MYR 50,880
US$ 12,704


(9/44)  CSR


 Posted: 15 Jan 2018

Some College, 0-1 year: "Handle calls inbound and some sales.travelling field."
Individual GROSS salary:
MYR 36,000
US$ 8,989


(8/44)  CUSTOMER SERVICE MANAGER


 Posted: 23 Nov 2017

Bachelors Degree, 4-8 years: "Customer service customer service customer service customer service customer service customer service customer service customer service customer service."
Individual GROSS salary:
MYR 15,000
US$ 3,388


(7/44)  PART TIME


 Posted: 09 Nov 2017

Some College, 0-1 year: "I need a part time job in cyberjaya am a college student."
Individual GROSS salary:
MYR 1,600
US$ 361


(6/44)  CUSTOMER SERVICE EXEC


 Posted: 02 Nov 2017

Bachelors Degree, 12-16 years: "Order Management, Supply Chain and customer service."
Individual GROSS salary:
MYR 89,400
US$ 20,194


(5/44)  CARELINE ASSISTANT


 Posted: 31 Oct 2017

Bachelors Degree, 0-1 year: "Handling inbound, assist customer inbound request."
Individual GROSS salary:
MYR 1,500
US$ 339


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(4/44)  FREELANCER


 Posted: 23 Sep 2017

High School, 0-1 year: "-customer service which is accepting customer call -Help customer with their task in term of writing of report, essay and articles."
Individual GROSS salary:
MYR 6,000
US$ 1,355


(3/44)  CUSTOMER SERVICE


 Posted: 11 Sep 2017

Bachelors Degree, 4-8 years: "Inbound and outbound call support."
Individual GROSS salary:
MYR 36,000
US$ 8,132


(2/44)  GUEST SERVICE ASSISTANT


 Posted: 23 Aug 2017

Bachelors Degree, 20+ years: "- Check in/ Check out - Handle guest complaint -Handle Email - inbound / outbound call - Make Reservation."
Individual GROSS salary:
MYR 20,000
US$ 4,518


(1/44)  TEAM LEADER


 Posted: 27 Jul 2017

Masters Degree, 4-8 years: "Team Leader in Call Centre... Managing team of 10 Officers."
Individual GROSS salary:
MYR 54,000
US$ 12,198


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