Customer Services (Nairobi, Kenya)

Kenya   Kenya    Nairobi  • Change Location

info SALARY PROFILES
25
info AVG. GROSS SALARY ($)
US$ 10,999
info AVG. GROSS SALARY
KES 1,063,160
info AVG. NET SALARY
KES 835,599
  UPDATED: 01 Mar 2019
Difference gross vs. net (take home): 21%

What is average salary for Customer Services in Nairobi, Kenya?

Based on our survey (25 individual salary profiles) average GROSS salary for Customer Services in Nairobi, Kenya is KES 1,063,160. Average NET salary is KES 835,599. The most frequent GROSS salary is KES 708,750. The most frequent education is Bachelors Degree. The most frequent experience are 2-4 Years.

Career Avg. gross salary (in USD) Profiles
Customer Service Manager KES 1,130,812 US$ 11,700 08
Call Center KES 591,625 US$ 5,995 08
Service Coordinator KES 2,400,000 US$ 25,100 02
Repairing Service KES 3,000,000 US$ 29,084 01
Service Delivery Manager KES 600,000 US$ 5,794 01
Call Center Manager KES 287,500 US$ 3,542 01
Customer Consultant KES 200,000 US$ 2,188 01
City Avg. gross salary (in USD) Profiles
Nairobi KES 1,063,160 US$ 10,999 25

Salary profiles from individual employees for Customer Services in Nairobi, Kenya

Below is the list of 25 individual salary profiles - all added on this website.

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(25/25) CUSTOMER SERVICE AFRICA


 Posted: 01 Mar 2019

      

Bachelors Degree, 12-16 years: "attending to customer inquiries, Order bookings, dispatches, office administration, creating materials in system, PO bokings, amendments, quoations"
Individual GROSS salary:
KES 2,126,500
US$ 20,616

(24/25) CLIENT RELATIONSHIP MANAGER


 Posted: 13 Feb 2019

      

Bachelors Degree, 1-2 years: "Handle customer queries, invite renewals, collect premiums, handle claims"
Individual GROSS salary:
KES 720,000
US$ 6,980

(23/25) CUSTOMER SERVICE MANAGER


 Posted: 30 Jan 2019

      

Bachelors Degree, 2-4 years: "handling customers' queries"
Individual GROSS salary:
KES 720,000
US$ 6,980

(22/25) CUSTOMER ENGINEER


 Posted: 20 Dec 2018

      

Bachelors Degree, 20+ years: "Repair of faulty atms"
Individual GROSS salary:
KES 3,000,000
US$ 29,084

(21/25) CUSTOMER EXPERIENCE


 Posted: 12 Sep 2018

      

Bachelors Degree, 2-4 years: "Tracking customer issues arising and working with departments to resolve them"
Individual GROSS salary:
KES 720,000
US$ 6,980

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(20/25) CUSTOMER SERVICE REPRESENTATIVE


 Posted: 16 Jun 2018

      

Some College, 8-12 years: "offer first call resolution to customers"
Individual GROSS salary:
KES 300,000
US$ 2,908

(19/25) CALL RECEPTION AGENT


 Posted: 15 May 2018

      

Some College, 2-4 years: "Solve client complaints via phone."
Individual GROSS salary:
KES 750,000
US$ 7,271

(18/25) TRAINING MANAGER


 Posted: 14 May 2018

      

Bachelors Degree, 4-8 years: "Conduct all trainings for all staff"
Individual GROSS salary:
KES 1,080,000
US$ 10,470

(17/25) MARKETING AND CUSTOMER SERVICE ASSISTANT


 Posted: 30 Apr 2018

      

Bachelors Degree, 4-8 years: "Responding to customer enquiries public relations marketing"
Individual GROSS salary:
KES 480,000
US$ 4,653

(16/25) TELESALES


 Posted: 13 Apr 2018

      

Some College, 1-2 years: "Answer queries from clients and close sales via phones calls."
Individual GROSS salary:
KES 100,000
US$ 969

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(15/25) CUSTOMER SEVICE


 Posted: 03 Apr 2018

      

Bachelors Degree, 2-4 years: "? Customer service ? Administrative duties ? Petty cash management ? Cashier ? Attending to clients. ? Answering and referring inquiries in person and via telephone. ? Contributing to team effort by accomplishing related results as needed. ? Maintaining telecommunication systems. ? Filing of VAT."
Individual GROSS salary:
KES 408,000
US$ 3,955

(14/25) CUSTOMER SERVICE MANAGER


 Posted: 19 Mar 2018

      

Bachelors Degree education, 4-8 years of experience.
Individual GROSS salary:
KES 960,000
US$ 9,307

(13/25) TEAM LEADER


 Posted: 18 Feb 2018

      

Masters Degree, 8-12 years: "Managing team of customer care representatives"
Individual GROSS salary:
KES 2,000,000
US$ 19,389

(12/25) SERVICE DELIVERY MANAGER


 Posted: 13 May 2017

      

Bachelors Degree, 2-4 years: "social media coordinator sales expert end user support online marketting executive"
Individual GROSS salary:
KES 600,000
US$ 5,794

(11/25) SERVICE COORDINATOR


 Posted: 31 Mar 2017

      

Bachelors Degree, 4-8 years: "Looking after an operations team"
Individual GROSS salary:
KES 1,800,000
US$ 17,383

(10/25) CALL CENTER


 Posted: 18 Jan 2017

      

Some College, 1-2 years: "Based in call centre. My work is to receive calls and assist clients with your queries on the various products"
Individual GROSS salary:
KES 240,000
US$ 2,318

(9/25) CUSTOMER SERVICE MANAGER


 Posted: 17 Jan 2017

      

Some College, 2-4 years: "Managing customer service executives"
Individual GROSS salary:
KES 600,000
US$ 5,794

(8/25) CUSTOMER CONSULTANT


 Posted: 17 Nov 2015

      

Masters Degree, 12-16 years: "Customer relations - Quality control in a call centre"
Individual GROSS salary:
KES 200,000
US$ 2,188

(7/25) SERVICE COORDINATOR


 Posted: 16 Mar 2015

      

Masters Degree education, 4-8 years of experience.
Individual GROSS salary:
KES 3,000,000
US$ 32,817

(6/25) CUSTOMER SERVICE MANAGER


 Posted: 16 May 2014

      

Bachelors Degree education, 4-8 years of experience.
Individual GROSS salary:
KES 2,000,000
US$ 23,246

HOW MUCH TO PAY EMPLOYEES?
WHAT SALARY SHOULD YOU ASK FOR?

(5/25) CALL CENTER


 Posted: 25 Jan 2014

      

High School education, 0-1 year of experience.
Individual GROSS salary:
KES 263,000
US$ 3,057

(4/25) OTHER SERVICE CAREER


 Posted: 23 Jan 2014

      

Masters Degree education, 16-20 years of experience.
Individual GROSS salary:
KES 2,424,000
US$ 28,175

(3/25) CUSTOMER SERVICE MANAGER


 Posted: 27 Sep 2013

      

Bachelors Degree education, 8-12 years of experience.
Individual GROSS salary:
KES 1,200,000
US$ 13,695

(2/25) CALL CENTER


 Posted: 15 Aug 2011

      

Bachelors Degree education, 0-1 year of experience.
Individual GROSS salary:
KES 600,000
US$ 7,392

(1/25) CALL CENTER MANAGER


 Posted: 28 Jul 2011

      

Some College education, 2-4 years of experience.
Individual GROSS salary:
KES 287,500
US$ 3,542

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This salary report contains various tables and charts to represent how different careers, cities, education, experience, age, gender, etc. affect salaries.

  SURVEY BY LEVELS   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Salary levels Average GROSS Salary (USD) Average GROSS Salary   Salary profiles (frequency)
35K US$ 32,817 KES 3,000,000
01
25K US$ 25,280 KES 2,387,625
04
15K US$ 15,234 KES 1,520,000
04
8K US$ 7,062 KES 708,750
08
4K US$ 3,623 KES 347,700
05
2K US$ 2,253 KES 220,000
02
1K US$ 969 KES 100,000
01

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  SURVEY BY GENDER   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Male US$ 13,694 KES 1,317,545 11
Female US$ 9,450 KES 933,208 12
N/A US$ 5,467 KES 443,750 02

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  SURVEY BY EDUCATION   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Masters Degree US$ 20,642 KES 1,906,000 04
Bachelors Degree US$ 11,895 KES 1,172,464 14
Some College US$ 3,800 KES 379,583 06
High School US$ 3,057 KES 263,000 01

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  SURVEY BY EXPERIENCE   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
20+ Years US$ 29,084 KES 3,000,000 01
16-20 Years US$ 28,175 KES 2,424,000 01
12-16 Years US$ 11,402 KES 1,163,250 02
8-12 Years US$ 11,998 KES 1,166,666 03
4-8 Years US$ 16,313 KES 1,553,333 06
2-4 Years US$ 5,760 KES 583,642 07
1-2 Years US$ 3,422 KES 353,333 03
0-1 Year US$ 5,224 KES 431,500 02

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  SURVEY BY AGES   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
57-62 US$ 29,084 KES 3,000,000 01
39-44 US$ 11,090 KES 974,666 03
33-38 US$ 19,654 KES 1,931,625 04
27-32 US$ 9,962 KES 960,888 09
22-26 US$ 6,069 KES 626,000 05
16-21 US$ 3,057 KES 263,000 01
N/A US$ 5,467 KES 443,750 02

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  SURVEY BY CAREERS   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Repairing Service US$ 29,084 KES 3,000,000 01
2. Service Coordinator US$ 25,100 KES 2,400,000 02
3. Other Service Career US$ 14,200 KES 1,304,000 03
4. Customer Service Manager US$ 11,700 KES 1,130,812 08
5. Call Center US$ 5,995 KES 591,625 08
6. Service Delivery Manager US$ 5,794 KES 600,000 01
7. Call Center Manager US$ 3,542 KES 287,500 01
8. Customer Consultant US$ 2,188 KES 200,000 01

Show all careers »

  SURVEY BY WORK   CUSTOMER SERVICES   NAIROBI, KENYA

Nairobi, Kenya •  Change Location

Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
Permanent US$ 13,719 KES 1,318,777 18
Contract US$ 4,160 KES 429,666 06
Part Time US$ 3,057 KES 263,000 01

  SURVEY BY COUNTRIES    CUSTOMER SERVICES

# Average GROSS Salary (USD) Average GROSS Salary   Salary profiles
1. Switzerland Switzerland Customer Services US$ 75,238 CHF 70,480 15
2. Australia Australia Customer Services US$ 63,385 AU$ 71,441 76
3. Italy Italy Customer Services US$ 50,397 EUR 40,926 25
4. Germany Germany Customer Services US$ 50,292 EUR 41,152 27
5. United States United States Customer Services US$ 45,497 US$ 45,497 503
6. Canada Canada Customer Services US$ 45,235 CA$ 47,993 121
7. Norway Norway Customer Services US$ 44,372 NOK 347,936 15
8. United Kingdom United Kingdom Customer Services US$ 41,055 GBP 26,938 86
9. Finland Finland Customer Services US$ 40,392 EUR 32,150 08
10. France France Customer Services US$ 37,192 EUR 30,846 09
11. Malaysia Malaysia Customer Services US$ 20,179 MYR 70,108 126
12. Mexico Mexico Customer Services US$ 19,058 MXN 333,537 11
13. India India Customer Services US$ 14,459 INR 857,423 169
14. Kenya Kenya Customer Services US$ 10,799 KES 1,045,346 26

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