CUSTOMER SERVICES / SALARY
NEW ZEALAND

SALARY SURVEYS

38

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

1.58 NZD = 1 USD

61,857 NZD

$39,094 USD

Auckland

66,007 NZD

50,632 NZD

$32,000 USD

Including "Auckland"

Excluding "Auckland"

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Average Salary / Customer Services / New Zealand

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Average salary for Customer Services / New Zealand is 61,857 NZD per year. The most typical earning is 50,632 NZD. All data are based on 38 salary surveys. Salaries are different between men and women. Men receive an average salary of 60,126 NZD. Women receive a salary of 54,113 NZD.

Based on education, the highest salaries receive people with Masters Degree with salary of 182,436 NZD. The second most paid education level is Bellow H. School with salary of 97,784 NZD.

Different experiences affect earning as well. People with 8-12 Years of experience receive salary of 102,848 NZD. Employees with 2-4 Years of experience receive 60,284 NZD.

Levels / Customer Services / New Zealand (Gross NZD)

Salary Levels (NZD) per Year	Surveys	[%]
4,700 NZD - 7,899 NZD	0	n/a
7,900 NZD - 15,799 NZD	0	n/a
15,800 NZD - 23,699 NZD	1	100% 2.63%
23,700 NZD - 31,599 NZD	1	97.37% 2.63%
31,600 NZD - 39,599 NZD	1	94.74% 2.63%
39,600 NZD - 47,499 NZD	6	92.11% 15.79%
THE MOST TYPICAL SALARY
47,500 NZD - 55,399 NZD	12	76.32% 31.58%
55,400 NZD - 63,299 NZD	6	44.74% 15.79%
63,300 NZD - 71,199 NZD	5	28.95% 13.16%
71,200 NZD - 79,099 NZD	4	15.79% 10.53%
79,100 NZD - 86,999 NZD	0	n/a
87,000 NZD - 94,899 NZD	0	n/a
94,900 NZD - 102,799 NZD	1	5.26% 2.63%
102,800 NZD - 110,799 NZD	0	n/a
110,800 NZD - 118,699 NZD	0	n/a
118,700 NZD - 126,599 NZD	0	n/a
126,600 NZD - 134,499 NZD	0	n/a
134,500 NZD - 142,399 NZD	0	n/a
142,400 NZD - 150,299 NZD	0	n/a
150,300 NZD - 158,199 NZD	0	n/a
158,200 NZD - 166,099 NZD	0	n/a
166,100 NZD - 173,999 NZD	0	n/a
174,100 NZD - 181,999 NZD	0	n/a
182,000 NZD - 189,899 NZD	0	n/a
189,900 NZD - 197,799 NZD	0	n/a
197,800 NZD - 205,699 NZD	0	n/a
205,700 NZD - 213,599 NZD	0	n/a
213,600 NZD - 221,499 NZD	0	n/a
221,500 NZD - 229,399 NZD	0	n/a
229,400 NZD - 237,299 NZD	0	n/a
HIGH SALARIES
237,300 NZD - 253,199 NZD	0	n/a
253,200 NZD - 268,999 NZD	0	n/a
269,000 NZD - 284,799 NZD	0	n/a
284,800 NZD - 300,599 NZD	1	2.63% 2.63%
300,600 NZD - 316,499 NZD	0	n/a
316,500 NZD - 332,299 NZD	0	n/a
332,300 NZD - 348,099 NZD	0	n/a
348,100 NZD - 363,899 NZD	0	n/a
363,900 NZD - 379,699 NZD	0	n/a
379,700 NZD - 395,599 NZD	0	n/a
395,600 NZD - 553,799 NZD	0	n/a

Gender / Customer Services / New Zealand (Gross NZD)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	8	60,126 NZD
2	Women	15	54,113 NZD

Education / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	Masters Degree	2	182,436 NZD
2	Bellow H. School	1	97,784 NZD
3	Some College	11	56,329 NZD
4	Bachelors Degree	13	55,854 NZD
5	High School	11	49,208 NZD

Experience / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	8-12 Years	6	102,848 NZD
2	2-4 Years	8	60,284 NZD
3	20+ Years	7	58,702 NZD
4	1-2 Years	7	54,588 NZD
5	4-8 Years	5	52,056 NZD
6	0-1 Year	5	39,556 NZD

Age / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	61-65	1	72,468 NZD
2	n/a	15	70,569 NZD
3	36-40	3	70,094 NZD
4	41-45	3	65,031 NZD
5	26-30	3	61,392 NZD
6	56-60	4	52,689 NZD
7	21-25	6	49,683 NZD
8	31-35	1	48,259 NZD
9	14-20	2	36,550 NZD

Work Type / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	Permanent	35	63,132 NZD
2	Part Time	2	47,943 NZD
3	Contract	1	47,784 NZD

Cities / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	Christchurch	1	75,632 NZD
2	Auckland	22	65,981 NZD
3	Napier-Hastings Urban Area	1	65,822 NZD
4	Wellington	9	56,012 NZD
5	Hamilton Urban Area	3	50,791 NZD
6	Tauranga	2	50,474 NZD

Careers / Customer Services / New Zealand (Gross NZD)

#		Surveys
1	Customer Service Manager	7	99,208 NZD
2	Service Delivery Manager	1	65,822 NZD
3	Service Coordinator	4	58,069 NZD
4	Customer Consultant	10	54,113 NZD
5	Other Service Career	4	53,797 NZD
6	Call Center	10	52,689 NZD
7	Food Service	2	36,392 NZD

People's individual salary examples (surveys)

Librarian

Posted 08 June 2022
Key knowledge and tasks

"Library duties Plus Council Community services Teaching digital services."

City	Education	Experience	Knowledge	Gross salary / year
Auckland	Bachelors Degree	8-12 Years	Advanced	53,300 NZD

Customer Service Representative

Posted 01 September 2021
Key knowledge and tasks

"Answering customers' questions."

City	Education	Experience	Knowledge	Gross salary / year
Wellington	Bachelors Degree	0-1 Year	Intermediate	57,400 NZD

Customer Service Manager

Posted 04 June 2021
Key knowledge and tasks

"Manager, customer complaints, sales support."

City	Education	Experience	Knowledge	Gross salary / year
Wellington	Some College	2-4 Years	Advanced	74,500 NZD

Parking Officer

Posted 18 June 2020
Key knowledge and tasks

"De-escalation, time management."

City	Education	Experience	Knowledge	Gross salary / year
Wellington	High School	2-4 Years	n/a	49,900 NZD

Baker And General Assistant

Posted 27 September 2019
Key knowledge and tasks

"Bake variety of flavored cakes and dessert goods. customer service and making custom cake order as well as cleaning and general maintenance including unpacking and packing orders, boxing and packaging cakes, restocking shop."

City	Education	Experience	Knowledge	Gross salary / year
Auckland	High School	0-1 Year	n/a	30,100 NZD

Retail Customer Consultant

Posted 19 July 2019
Key knowledge and tasks

"I am working full time as customer consultant."

City	Education	Experience	Knowledge	Gross salary / year
Wellington	Some College	1-2 Years	n/a	48,200 NZD

Crew Member

Posted 11 July 2019
Key knowledge and tasks

"Cooking and serving customers."

City	Education	Experience	Knowledge	Gross salary / year
Auckland	Some College	20+ Years	n/a	42,800 NZD

Customer Service And Operations Team Leader

Posted 17 February 2019
Key knowledge and tasks

"Managing a team of 15 in insurance industry in sales and service."

City	Education	Experience	Knowledge	Gross salary / year
Auckland	Bachelors Degree	2-4 Years	n/a	78,700 NZD

Customer Advocate

Posted 10 November 2018
Key knowledge and tasks

"Helping customers with understanding their accounts
Providing product support for multiple utilities
Finding great solutions for any challenge that is thrown your way."

City	Education	Experience	Knowledge	Gross salary / year
Tauranga	Some College	20+ Years	n/a	52,200 NZD

Customer Service Specialist

Posted 16 September 2018
Key knowledge and tasks

"Data entry, outbound calling."

City	Education	Experience	Knowledge	Gross salary / year
Wellington	High School	20+ Years	n/a	54,800 NZD

Customer Service

Posted 18 August 2017
Key knowledge and tasks

"Place order
collect documents
tracking shipping schedule."

City	Education	Experience	Knowledge	Gross salary / year
Auckland	Masters Degree	8-12 Years	n/a	69,500 NZD

CUSTOMER SERVICES / SALARY NEW ZEALAND

38