CUSTOMER SERVICES / SALARY
SHANGHAI

SALARY SURVEYS

16

UPDATED
April 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 7.08 CNY = 1 USD
242,236 CNY $34,221 USD		84,943 CNY $12,000 USD		Gross income Net (after tax) 7.08 CNY = 1 USD

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Average Salary / Customer Services / Shanghai

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Average salary for Customer Services / Shanghai is 242,236 CNY per year. The most typical earning is 84,943 CNY. All data are based on 16 salary surveys. Salaries are different between men and women. Men receive an average salary of 225,099 CNY. Women receive a salary of 236,425 CNY.

Based on education, the highest salaries receive people with Some College with salary of 333,402 CNY. The second most paid education level is Bachelors Degree with salary of 250,582 CNY.

Different experiences affect earning as well. People with 8-12 Years of experience receive salary of 402,772 CNY. Employees with 0-1 Year of experience receive 348,267 CNY.

Levels / Customer Services / Shanghai (Gross CNY)

Salary Levels (CNY) per Year	Surveys	[%]
21,200 CNY - 35,399 CNY	0	n/a
35,400 CNY - 70,799 CNY	2	100% 12.5%
THE MOST TYPICAL SALARY
70,800 CNY - 106,199 CNY	3	87.5% 18.75%
106,200 CNY - 141,599 CNY	2	68.75% 12.5%
141,600 CNY - 176,999 CNY	1	56.25% 6.25%
177,000 CNY - 212,399 CNY	0	n/a
212,400 CNY - 247,699 CNY	1	50% 6.25%
247,800 CNY - 283,099 CNY	1	43.75% 6.25%
283,100 CNY - 318,499 CNY	0	n/a
318,500 CNY - 353,899 CNY	2	37.5% 12.5%
353,900 CNY - 389,299 CNY	0	n/a
389,300 CNY - 424,699 CNY	1	25% 6.25%
424,700 CNY - 460,099 CNY	1	18.75% 6.25%
460,100 CNY - 495,499 CNY	1	12.5% 6.25%
495,500 CNY - 530,899 CNY	1	6.25% 6.25%
530,900 CNY - 566,299 CNY	0	n/a
566,300 CNY - 601,699 CNY	0	n/a
601,700 CNY - 637,099 CNY	0	n/a
637,100 CNY - 672,499 CNY	0	n/a
672,500 CNY - 707,899 CNY	0	n/a
707,900 CNY - 743,199 CNY	0	n/a
743,300 CNY - 778,599 CNY	0	n/a
778,600 CNY - 813,999 CNY	0	n/a
814,000 CNY - 849,399 CNY	0	n/a
849,400 CNY - 884,799 CNY	0	n/a
884,800 CNY - 920,199 CNY	0	n/a
920,200 CNY - 955,599 CNY	0	n/a
955,600 CNY - 990,999 CNY	0	n/a
991,000 CNY - 1,026,399 CNY	0	n/a
1,026,400 CNY - 1,061,799 CNY	0	n/a
HIGH SALARIES
1,061,800 CNY - 1,132,599 CNY	0	n/a
1,132,600 CNY - 1,203,399 CNY	0	n/a
1,203,400 CNY - 1,274,099 CNY	0	n/a
1,274,100 CNY - 1,344,899 CNY	0	n/a
1,344,900 CNY - 1,415,699 CNY	0	n/a
1,415,700 CNY - 1,486,499 CNY	0	n/a
1,486,500 CNY - 1,557,299 CNY	0	n/a
1,557,300 CNY - 1,628,099 CNY	0	n/a
1,628,100 CNY - 1,698,899 CNY	0	n/a
1,698,900 CNY - 1,769,599 CNY	0	n/a
1,769,700 CNY - 2,477,499 CNY	0	n/a

Gender / Customer Services / Shanghai (Gross CNY)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	8	236,425 CNY
2	Men	6	225,099 CNY

Education / Customer Services / Shanghai (Gross CNY)

#		Surveys
1	Some College	3	333,402 CNY
2	Bachelors Degree	9	250,582 CNY
3	Masters Degree	2	221,560 CNY
4	High School	2	87,066 CNY

Experience / Customer Services / Shanghai (Gross CNY)

#		Surveys
1	8-12 Years	4	402,772 CNY
2	0-1 Year	1	348,267 CNY
3	12-16 Years	2	281,020 CNY
4	1-2 Years	1	271,818 CNY
5	4-8 Years	3	167,054 CNY
6	2-4 Years	5	116,796 CNY

Age / Customer Services / Shanghai (Gross CNY)

#		Surveys
1	36-40	4	354,637 CNY
2	n/a	2	314,997 CNY
3	26-30	6	210,234 CNY
4	31-35	2	160,684 CNY
5	21-25	2	121,751 CNY

Work Type / Customer Services / Shanghai (Gross CNY)

#		Surveys		AVERAGE SALARY / YEAR
1	Contract	4	385,783 CNY
2	Permanent	12	194,661 CNY

Careers / Customer Services / Shanghai (Gross CNY)

#		Surveys
1	Customer Service Manager	5	302,256 CNY
2	Customer Consultant	5	273,941 CNY
3	Other Service Career	3	225,807 CNY
4	Service Coordinator	1	150,066 CNY
5	Call Center	2	84,235 CNY

People's individual salary examples (surveys)

Customer Account Specialist

Posted 22 August 2023
Key knowledge and tasks

"IT Services, Network, HTML/PHP/JAVA development, Systems/Databases, English, Korean."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	1-2 Years	Intermediate	271,800 CNY

System Admin

Posted 19 March 2022
Key knowledge and tasks

"Solve issue via system."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	Intermediate	414,300 CNY

Consultant

Posted 12 October 2021
Key knowledge and tasks

"Strategy planning."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Masters Degree	0-1 Year	Intermediate	348,000 CNY

Customer Manager

Posted 22 January 2021
Key knowledge and tasks

"Manager, Budget, supply chain."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	n/a	443,300 CNY

Office Manager

Posted 06 June 2019
Key knowledge and tasks

"Provide customer service and do quotes and purchase orders."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Some College	2-4 Years	n/a	136,400 CNY

Customer Service Team Leader

Posted 07 April 2019
Key knowledge and tasks

"Lead a team of customer service agents who support our customer through email, phone and Live Chat. In charge of coordinating the training plan for the Customer Service department."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	2-4 Years	n/a	150,100 CNY

Service Supervisor

Posted 27 June 2018
Key knowledge and tasks

"Manage customer areas in the whole country."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Bachelors Degree	8-12 Years	n/a	225,300 CNY

Concierge

Posted 03 April 2018
Key knowledge and tasks

"Provide concierge services to luxury high end clientele. Encompassing all aspects of concierge service from retail, events and travel."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	High School	2-4 Years	n/a	107,000 CNY

Customer Service Officer

Posted 17 August 2017
Key knowledge and tasks

"Operative implementation of order processing following the defined detailorganizational rules for order and test processing. 
Complete all tasks in their area factually correct, on time, swift and in an economical fashion."

City	Education	Experience	Knowledge	Gross salary / year
Shanghai	Masters Degree	2-4 Years	n/a	95,400 CNY

CUSTOMER SERVICES / SALARY SHANGHAI

16

242,236 CNY

84,943 CNY