CUSTOMER SERVICES / SALARY
SWITZERLAND

SALARY SURVEYS

19

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

0.84 CHF = 1 USD

73,685 CHF

$87,533 USD

Zurich

51,472 CHF

56,400 CHF

$67,000 USD

Including "Zurich"

Excluding "Zurich"

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Average Salary / Customer Services / Switzerland

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Average salary for Customer Services / Switzerland is 73,685 CHF per year. The most typical earning is 56,400 CHF. All data are based on 19 salary surveys. Salaries are different between men and women. Men receive an average salary of 99,585 CHF. Women receive a salary of 57,242 CHF.

Based on education, the highest salaries receive people with Some College with salary of 131,405 CHF. The second most paid education level is Masters Degree with salary of 80,644 CHF.

Different experiences affect earning as well. People with 8-12 Years of experience receive salary of 128,459 CHF. Employees with 20+ Years of experience receive 70,038 CHF.

Levels / Customer Services / Switzerland (Gross CHF)

Salary Levels (CHF) per Year	Surveys	[%]
8,400 CHF - 12,599 CHF	0	n/a
12,600 CHF - 16,799 CHF	0	n/a
16,800 CHF - 20,999 CHF	1	100% 5.26%
21,000 CHF - 25,299 CHF	0	n/a
25,300 CHF - 29,499 CHF	1	94.74% 5.26%
29,500 CHF - 33,699 CHF	0	n/a
33,700 CHF - 37,899 CHF	2	89.47% 10.53%
37,900 CHF - 42,099 CHF	0	n/a
42,100 CHF - 46,299 CHF	1	78.95% 5.26%
46,300 CHF - 50,499 CHF	0	n/a
50,500 CHF - 54,699 CHF	2	73.68% 10.53%
THE MOST TYPICAL SALARY
54,700 CHF - 58,899 CHF	3	63.16% 15.79%
58,900 CHF - 63,099 CHF	0	n/a
63,100 CHF - 67,299 CHF	2	47.37% 10.53%
67,300 CHF - 71,599 CHF	2	36.84% 10.53%
71,600 CHF - 75,799 CHF	0	n/a
75,800 CHF - 79,999 CHF	1	26.32% 5.26%
80,000 CHF - 84,199 CHF	0	n/a
84,200 CHF - 88,399 CHF	0	n/a
88,400 CHF - 92,599 CHF	1	21.05% 5.26%
92,600 CHF - 96,799 CHF	0	n/a
96,800 CHF - 100,999 CHF	0	n/a
101,000 CHF - 105,199 CHF	0	n/a
105,200 CHF - 109,399 CHF	0	n/a
109,400 CHF - 113,599 CHF	0	n/a
113,600 CHF - 117,899 CHF	1	15.79% 5.26%
117,900 CHF - 122,099 CHF	0	n/a
122,100 CHF - 126,299 CHF	0	n/a
HIGH SALARIES
126,300 CHF - 134,699 CHF	0	n/a
134,700 CHF - 143,099 CHF	0	n/a
143,100 CHF - 151,499 CHF	0	n/a
151,500 CHF - 159,899 CHF	0	n/a
159,900 CHF - 168,399 CHF	0	n/a
168,400 CHF - 176,799 CHF	0	n/a
176,800 CHF - 185,199 CHF	1	10.53% 5.26%
185,200 CHF - 193,599 CHF	0	n/a
193,600 CHF - 201,999 CHF	0	n/a
202,000 CHF - 210,399 CHF	0	n/a
210,500 CHF - 294,599 CHF	1	5.26% 5.26%

Gender / Customer Services / Switzerland (Gross CHF)

#		Surveys		AVERAGE SALARY / YEAR
1	Men	8	99,585 CHF
2	Women	9	57,242 CHF

Education / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	Some College	2	131,405 CHF
2	Masters Degree	5	80,644 CHF
3	Bachelors Degree	9	62,209 CHF
4	High School	3	58,084 CHF

Experience / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	8-12 Years	5	128,459 CHF
2	20+ Years	3	70,038 CHF
3	2-4 Years	2	68,017 CHF
4	1-2 Years	3	53,707 CHF
5	4-8 Years	4	46,130 CHF
6	0-1 Year	2	32,998 CHF

Age / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	41-45	2	149,167 CHF
2	51-55	1	113,895 CHF
3	31-35	4	95,797 CHF
4	66-70	1	70,543 CHF
5	36-40	3	65,408 CHF
6	14-20	1	55,474 CHF
7	26-30	2	51,097 CHF
8	n/a	2	44,194 CHF
9	21-25	3	30,641 CHF

Work Type / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	Contract	3	111,959 CHF
2	Self Employed	1	79,802 CHF
3	Permanent	13	68,859 CHF
4	Part Time	2	44,699 CHF

Cities / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	Basel	2	131,405 CHF
2	Lausanne	3	107,750 CHF
3	Geneva	3	86,116 CHF
4	St. Gallen	1	56,064 CHF
5	Lugano	1	56,064 CHF
6	--Other--	4	52,949 CHF
7	Zurich	4	51,434 CHF
8	Lucerne	1	25,759 CHF

Careers / Customer Services / Switzerland (Gross CHF)

#		Surveys
1	Customer Service Manager	4	98,575 CHF
2	Customer Consultant	5	90,662 CHF
3	Call Center Manager	2	89,483 CHF
4	Service Coordinator	3	52,023 CHF
5	Call Center	2	49,329 CHF
6	Food Service	3	39,396 CHF

People's individual salary examples (surveys)

Lead Project Planner

Posted 22 July 2022
Key knowledge and tasks

"Managing project scheduling function on large scale projects."

City	Education	Experience	Knowledge	Gross salary / year
Basel	Some College	8-12 Years	Advanced	227,500 CHF

Teamleader

Posted 12 July 2020
Key knowledge and tasks

"Create Support Processes
Supporting develompent of Products
Check KPIs
Regular 1 to 1 audits with employees
Coaching
Monitoring."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	High School	2-4 Years	n/a	65,100 CHF

Customer & Sales Support

Posted 21 November 2019
Key knowledge and tasks

"Worked in airline industry to a senor level; now at retirement age working in a sales & customer support role for a start-up."

City	Education	Experience	Knowledge	Gross salary / year
Zurich	Masters Degree	20+ Years	n/a	70,500 CHF

Customer Service Specialist

Posted 21 July 2019
Key knowledge and tasks

"8 years of customer service and sales solutions. Executive diploma in marketing and communication."

City	Education	Experience	Knowledge	Gross salary / year
Lausanne	Masters Degree	8-12 Years	n/a	79,800 CHF

Eme Customer Service Lead

Posted 14 August 2018
Key knowledge and tasks

"Customer Service lead for Europe."

City	Education	Experience	Knowledge	Gross salary / year
Lausanne	Masters Degree	8-12 Years	n/a	179,900 CHF

Internship

Posted 13 November 2017
Key knowledge and tasks

"My job responsibilities are to assist my supervisor to arrange the lunch and dinner. Full water and dishes fluquently."

City	Education	Experience	Knowledge	Gross salary / year
--Other--	Masters Degree	0-1 Year	n/a	20,400 CHF

CUSTOMER SERVICES / SALARY SWITZERLAND

19