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CUSTOMER SERVICES / SWITZERLAND SALARY

SURVEYS

18

UPDATED
April 2021
About salary data?

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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

68,781 CHF

$77,383 USD

59,552 CHF

$67,000 USD

Gross income Net (after tax)

Levels / Customer Services / Switzerland (Gross CHF)

Salary Levels (CHF) per Year	Surveys	Earning Percent
9,000 CHF - 12,999 CHF	0	n/a
13,000 CHF - 17,999 CHF	0	n/a
18,000 CHF - 21,999 CHF	1	100% 5.56%
22,000 CHF - 26,999 CHF	0	n/a
27,000 CHF - 30,999 CHF	1	94.44% 5.56%
31,000 CHF - 35,999 CHF	0	n/a
36,000 CHF - 39,999 CHF	2	88.89% 11.11%
40,000 CHF - 43,999 CHF	0	n/a
44,000 CHF - 48,999 CHF	1	77.78% 5.56%
49,000 CHF - 52,999 CHF	0	n/a
53,000 CHF - 57,999 CHF	2	72.22% 11.11%
58,000 CHF - 61,999 CHF	3	61.11% 16.67%
62,000 CHF - 66,999 CHF	0	n/a
67,000 CHF - 70,999 CHF	2	44.44% 11.11%
71,000 CHF - 75,999 CHF	2	33.33% 11.11%
76,000 CHF - 79,999 CHF	0	n/a
80,000 CHF - 83,999 CHF	1	22.22% 5.56%
84,000 CHF - 88,999 CHF	0	n/a
89,000 CHF - 92,999 CHF	0	n/a
93,000 CHF - 97,999 CHF	1	16.67% 5.56%
98,000 CHF - 101,999 CHF	0	n/a
102,000 CHF - 106,999 CHF	0	n/a
107,000 CHF - 110,999 CHF	0	n/a
111,000 CHF - 115,999 CHF	0	n/a
116,000 CHF - 119,999 CHF	0	n/a
120,000 CHF - 123,999 CHF	1	11.11% 5.56%
124,000 CHF - 128,999 CHF	0	n/a
129,000 CHF - 132,999 CHF	0	n/a
High salaries
133,000 CHF - 141,999 CHF	0	n/a
142,000 CHF - 150,999 CHF	0	n/a
151,000 CHF - 159,999 CHF	0	n/a
160,000 CHF - 168,999 CHF	0	n/a
169,000 CHF - 177,999 CHF	0	n/a
178,000 CHF - 186,999 CHF	0	n/a
187,000 CHF - 195,999 CHF	1	5.56% 5.56%
196,000 CHF - 203,999 CHF	0	n/a
204,000 CHF - 212,999 CHF	0	n/a
213,000 CHF - 221,999 CHF	0	n/a
222,000 CHF - 310,999 CHF	0	n/a

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Gender / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	Men	7	85,885 CHF
2	Women	9	60,397 CHF

Education / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	Masters Degree	5	85,148 CHF
2	Bachelors Degree	9	65,680 CHF
3	High School	3	61,295 CHF
4	Some College	1	37,317 CHF

Experience / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	8-12 Years	4	109,468 CHF
2	20+ Years	3	73,994 CHF
3	2-4 Years	2	71,789 CHF
4	1-2 Years	3	56,723 CHF
5	4-8 Years	4	48,674 CHF
6	0-1 Year	2	34,880 CHF

Age / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	51-55	1	120,282 CHF
2	31-35	4	101,174 CHF
3	41-45	1	74,822 CHF
4	66-70	1	74,491 CHF
5	36-40	3	69,024 CHF
6	14-20	1	58,607 CHF
7	26-30	2	53,914 CHF
8	n/a	2	46,646 CHF
9	21-25	3	32,323 CHF

Work Type / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	Self Employed	1	84,245 CHF
2	Permanent	13	72,675 CHF
3	Contract	2	57,291 CHF
4	Part Time	2	47,225 CHF

Cities / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	Lausanne	3	113,795 CHF
2	Geneva	3	90,915 CHF
3	St. Gallen	1	59,155 CHF
4	Lugano	1	59,155 CHF
5	--Other--	4	55,925 CHF
6	Zurich	4	54,348 CHF
7	Basel	1	37,317 CHF
8	Lucerne	1	27,211 CHF

Careers / Customer Services / Switzerland (Gross CHF)

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#		Surveys		Average Salary / Year
1	Customer Service Manager	4	104,116 CHF
2	Call Center Manager	2	94,519 CHF
3	Customer Consultant	4	59,633 CHF
4	Service Coordinator	3	54,972 CHF
5	Call Center	2	52,109 CHF
6	Food Service	3	41,629 CHF

MOST RECENT SALARY SURVEYS

Below are 5 most recent added salary surveys.

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WHAT % OF PEOPLE EARN MORE THAN YOU DO?

Teamleader

Added 12 July 2020
Key knowledge and tasks

"Create Support Processes
Supporting develompent of Products
Check KPIs
Regular 1 to 1 audits with employees
Coaching
Monitoring."

City	Education	Experience	Knowledge	Gross Salary
--Other--	High School	2-4 Years	n/a	68,757 CHF

Customer & Sales Support

Added 21 November 2019
Key knowledge and tasks

"Worked in airline industry to a senor level; now at retirement age working in a sales & customer support role for a start-up."

City	Education	Experience	Knowledge	Gross Salary
Zurich	Masters Degree	20+ Years	n/a	74,491 CHF

Customer Service Specialist

Added 21 July 2019
Key knowledge and tasks

"8 years of customer service and sales solutions. Executive diploma in marketing and communication."

City	Education	Experience	Knowledge	Gross Salary
Lausanne	Masters Degree	8-12 Years	n/a	84,245 CHF

Eme Customer Service Lead

Added 14 August 2018
Key knowledge and tasks

"Customer Service lead for Europe."

City	Education	Experience	Knowledge	Gross Salary
Lausanne	Masters Degree	8-12 Years	n/a	189,901 CHF

Internship

Added 13 November 2017
Key knowledge and tasks

"My job responsibilities are to assist my supervisor to arrange the lunch and dinner. Full water and dishes fluquently."

City	Education	Experience	Knowledge	Gross Salary
--Other--	Masters Degree	0-1 Year	n/a	21,516 CHF

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