Salary summary: Education (Bellow H. School) Germany

Bellow H. School, 4-8 years: "- Assisted Ophthalmologists with in house procedures such as lasers and injections as needed - Interviewed and recorded patient medical history via electronic data entry - Coordinated the daily office flow of all patients through their ophthalmic visit - Ensured patients understanding of physicians diagnosis, instructions, and treatment - Conducted out of office referrals to various medical physicians."

Bellow H. School, 16-20 years: "Responsible for accurately recording all client requests for the UK and Spain region in a centralised ticketing system to a clearly defined standard. Ensuring SLA's are achieved, escalating client requests in a timely manner, and taking full ownership and accountability of actions by the business and myself. • Responsible for incident and request coordination, logging, tracking and updating of all client service requests on a 24x7 basis • Logging client requests via ITSM-CRM Tool • Initial diagnostics of customer network outages • Manages resolution of service request or incidents • Documentation of service request and incidents using Siebel CRM-Tool • Ensuring tickets are managed correctly by team members, other teams and 3rd parties • SLA monitoring and escalation • Analyse, investigate and report to management all SLA breaches • Train new starters and report on their progress • Out of hours Field Service Coordinator responsibilities such as dispatching parts and engineers • Ensure team process documentation is up to date."

Bellow H. School, 16-20 years: "13 years experience in IT support (Service Desk Agent/Coordinator, Help-desk), Microsoft Exchange engineer, support consultant."

Bellow H. School, 8-12 years: "Coordinating communication between production and developers. Arranging QA documentation, running QA. Creating schedule for employee. Training junior members. Working on 10 different products."

Bellow H. School, 2-4 years: "To drive and to protect the packacge."