IT Project Manager

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Age 31
Gender Male
Education Bachelors Degree
Experience 8-12 Years
Gross Salary CA$ 70,000
Gross Salary (USD) US$ 56,056
Net Salary CA$ 52,683
Net Salary (USD) US$ 42,188
Country Canada
City Toronto
Kind of Work Permanent
Field IT & Telecommunication
Career IT Project Manager
Description
"AS A CSM, I AM RESPONSIBLE FOR ONBOARDING (POST-SALES) NEW CLIENTS, MAINTAINING AND DEVELOPING ONGOING CUSTOMER RELATIONSHIPS THAT PROMOTE RETENTION AND LOYALTY, NETWORKING, IMPLEMENTING SUCCESS PROGRAMS, CONTRIBUTING TO SALES, TRAINING CLIENTS, AND MINIMIZING CHURN. I PROVIDE INSIGHTS ON CLIENT-TO-BUSINESS INTERACTIONS TO IMPROVE CUSTOMER EXPERIENCE THROUGH PRODUCT SUPPORT, AND HANDLE CUSTOMER COMPLAINTS AND REQUESTS. OTHER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: - RESPONSIBLE FOR ASSIGNED CUSTOMER ONBOARDING, INCLUDING INITIAL KICKOFF, IMPLEMENTATION UPDATES, USER ADOPTION AND MONITORING OF ISSUES THAT OCCUR DURING ONBOARDING - ESTABLISHING A TRUSTED ADVOCATE/ADVISOR RELATIONSHIP FOCUSING ON DRIVING NEW RELATIONSHIPS, OPENING DOORS TO NEW USE CASES, CHAMPIONS, TEAMS, AND IN GENERAL, ELEVATING NETBRAIN WITHIN EACH ENVIRONMENT. - PREPARING, SCHEDULING, AND CONDUCTING QUARTERLY ACCOUNT REVIEWS WITH THE CUSTOMERS TO ENSURE THEIR ONGOING SUCCESS. WORKING WITH THEM ON ANY NEEDS AND AREAS WE RECOMMEND THEM TO IMPROVE UPON. - WORKING CLOSELY WITH NETBRAIN SUPPORT AND OTHER SERVICES TEAMS TO ENSURE A CONSISTENTLY POSITIVE CUSTOMER EXPERIENCES BY PROVIDING OVERSIGHT AND MANAGEMENT FOR ISSUES AND INITIATIVES."
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