Customer Consultant

Age 32
Gender Woman
Education Doctorate Degree
Experience 2-4 Years
Gross Salary EUR 30,000
Gross Salary (USD) US$ 36,223
Net Salary EUR 24,247
Net Salary (USD) US$ 29,277
Country Netherlands
City N/A
Type of Work Contract
Career group Customer Services
Career Customer Consultant
Specific name Customer Support Consultant
Company name IDEXX
Company website n/a
Career description
"What does it meant to be a customer support consultant at IDEXX? It’s not just about troubleshooting biotech equipment (hematology & biochemistry), although you will do that too. We want you to think with our customers. We want you to be able to raise your hand and highlight ways in which to improve what we do, as well as pro-actively detect trends. You will also be highly engaged in customer education & training, giving veterinarians an understanding of WHY they should use certain products and HOW they can best work with them. There’s routine in the role (like in any), but there is much more beyond that. Your customers will challenge you and you will need to remain cool under pressure and with your inspiration, or the assistance of your peers, you will always find a solution. In This Role A big variety of tasks is waiting for you: You will be supporting all IDEXX in House instruments (biochemistry, hematology, endocrinology and more… but don’t worry we will provide you a specific training at your arrival and during your career path within IDEXX. Working as a team to ensure that we provide the best customer experience. Managing customers request from inbound/outbound calls and emails. Collaborate with multiple departments (advance customer support team.) to articulate different pro-active solutions."