Customer Service Manager

Age 42
Gender Man
Education Bachelors Degree
Experience 20+ Years
Gross Salary SAR 177,000
Gross Salary (USD) US$ 47,205
Net Salary SAR 153,000
Net Salary (USD) US$ 40,804
Country Saudi Arabia
City Riyadh
Type of Work Permanent
Career group Customer Services
Career Customer Service Manager
Specific name customer care manager
Company name n/a
Company website n/a
Career description
"? Receiving Daily reports from customer care staff of customer visits. ? Updated Customer data information monthly basis ? Contact Customers after sale ? Receiving weekly reports from Signboards Section staff. ? Receiving weekly reports from Damage Bags Section staff ? Review and analysis of data and reports ? Review and make a recommendation on the applications submitted for the installation of signboards ? Follow-up reports of cases and signboards. ? Prepare a Report of top competitive products every month ? Prepare a Report of customer stop dealing every 3 month ? Prepared a Report of customer risk of the Company ? Prepared a Report of Low Sales of Customers with Reasons ? Bring a new Customer interested to deal with our products ? Coordinate with all departments to solve customers issues ? Visit the loyal dealer customer every 2 months In the Kingdom ? Visit areas where there are customer care staff on a regular basis every three months. ? Preparation the studies and surveys on the extent of customer satisfaction for the company. ? Preparation the strategy of the department that are compatible with the company's management strategy ? Preparation the budget for the department and Sections."