CUSTOMER SERVICES / SALARY
POLAND

SALARY SURVEYS

30

UPDATED
April 2024
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AVERAGE SALARY / YEAR

MOST TYPICAL SALARY / YEAR

Gross income

Net (after tax)

3.94 PLN = 1 USD

114,754 PLN

$29,113 USD

Warsaw

64,868 PLN

47,300 PLN

$12,000 USD

Including "Warsaw"

Excluding "Warsaw"

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Average Salary / Customer Services / Poland

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Average salary for Customer Services / Poland is 114,754 PLN per year. The most typical earning is 47,300 PLN. All data are based on 30 salary surveys. Salaries are different between men and women. Men receive an average salary of 91,447 PLN. Women receive a salary of 145,448 PLN.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 150,572 PLN. The second most paid education level is Doctorate Degree with salary of 89,476 PLN.

Different experiences affect earning as well. People with 2-4 Years of experience receive salary of 380,373 PLN. Employees with 8-12 Years of experience receive 169,098 PLN.

Levels / Customer Services / Poland (Gross PLN)

Salary Levels (PLN) per Year	Surveys	[%]
11,800 PLN - 19,699 PLN	0	n/a
19,700 PLN - 39,399 PLN	4	100% 13.33%
THE MOST TYPICAL SALARY
39,400 PLN - 59,099 PLN	9	86.67% 30%
59,100 PLN - 78,799 PLN	2	56.67% 6.67%
78,800 PLN - 98,499 PLN	7	50% 23.33%
98,500 PLN - 118,199 PLN	3	26.67% 10%
118,300 PLN - 137,999 PLN	1	16.67% 3.33%
138,000 PLN - 157,699 PLN	1	13.33% 3.33%
157,700 PLN - 177,399 PLN	1	10% 3.33%
177,400 PLN - 197,099 PLN	0	n/a
197,100 PLN - 216,799 PLN	0	n/a
216,800 PLN - 236,499 PLN	0	n/a
236,500 PLN - 256,199 PLN	0	n/a
256,200 PLN - 275,899 PLN	0	n/a
275,900 PLN - 295,599 PLN	0	n/a
295,600 PLN - 315,299 PLN	1	6.67% 3.33%
315,300 PLN - 334,999 PLN	0	n/a
335,000 PLN - 354,699 PLN	0	n/a
354,800 PLN - 374,499 PLN	0	n/a
374,500 PLN - 394,199 PLN	0	n/a
394,200 PLN - 413,899 PLN	0	n/a
413,900 PLN - 433,599 PLN	0	n/a
433,600 PLN - 453,299 PLN	0	n/a
453,300 PLN - 472,999 PLN	0	n/a
473,000 PLN - 492,699 PLN	0	n/a
492,700 PLN - 512,399 PLN	0	n/a
512,400 PLN - 532,099 PLN	0	n/a
532,100 PLN - 551,799 PLN	0	n/a
551,800 PLN - 571,499 PLN	0	n/a
571,500 PLN - 591,299 PLN	0	n/a
HIGH SALARIES
591,300 PLN - 630,699 PLN	0	n/a
630,700 PLN - 670,099 PLN	0	n/a
670,100 PLN - 709,499 PLN	0	n/a
709,500 PLN - 748,899 PLN	0	n/a
748,900 PLN - 788,299 PLN	0	n/a
788,300 PLN - 827,799 PLN	0	n/a
827,800 PLN - 867,199 PLN	0	n/a
867,200 PLN - 906,599 PLN	0	n/a
906,600 PLN - 945,999 PLN	0	n/a
946,000 PLN - 985,399 PLN	0	n/a
985,400 PLN - 1,379,599 PLN	1	3.33% 3.33%

Gender / Customer Services / Poland (Gross PLN)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	13	145,448 PLN
2	Men	17	91,447 PLN

Education / Customer Services / Poland (Gross PLN)

#		Surveys
1	Bachelors Degree	17	150,572 PLN
2	Doctorate Degree	1	89,476 PLN
3	Bellow H. School	3	82,775 PLN
4	Masters Degree	3	67,403 PLN
5	High School	3	63,855 PLN
6	Some College	3	50,059 PLN

Experience / Customer Services / Poland (Gross PLN)

#		Surveys
1	2-4 Years	3	380,373 PLN
2	8-12 Years	1	169,098 PLN
3	12-16 Years	3	142,295 PLN
4	4-8 Years	4	95,783 PLN
5	16-20 Years	1	85,534 PLN
6	0-1 Year	9	70,950 PLN
7	1-2 Years	9	66,220 PLN

Age / Customer Services / Poland (Gross PLN)

#		Surveys
1	26-30	9	193,931 PLN
2	36-40	3	185,653 PLN
3	41-45	1	89,476 PLN
4	51-55	1	85,534 PLN
5	31-35	4	80,804 PLN
6	21-25	10	54,789 PLN
7	14-20	2	47,300 PLN

Work Type / Customer Services / Poland (Gross PLN)

#		Surveys
1	Permanent	20	125,740 PLN
2	Contract	9	99,330 PLN
3	Part Time	1	38,234 PLN

Cities / Customer Services / Poland (Gross PLN)

#		Surveys
1	Kraków	9	223,494 PLN
2	Gdansk	2	129,287 PLN
3	Torun	1	119,827 PLN
4	Wroclaw	1	76,863 PLN
5	Poznan	5	66,614 PLN
6	Warsaw	5	65,037 PLN
7	Szczecin	1	51,242 PLN
8	Lódz	3	48,088 PLN
9	--Other--	1	42,964 PLN
10	Katowice	2	39,811 PLN

Careers / Customer Services / Poland (Gross PLN)

#		Surveys
1	Customer Service Manager	4	355,935 PLN
2	Service Delivery Manager	1	296,021 PLN
3	Other Service Career	3	105,243 PLN
4	Call Center Manager	3	76,074 PLN
5	Call Center	6	65,037 PLN
6	Customer Consultant	13	60,702 PLN

People's individual salary examples (surveys)

Consumer Service Representative

Posted 13 September 2022
Key knowledge and tasks

"Answering end users over phone, mail end chat about product questions and issues."

City	Education	Experience	Knowledge	Gross salary / year
Poznan	Masters Degree	0-1 Year	Advanced	64,100 PLN

Cashier

Posted 22 March 2022
Key knowledge and tasks

"Cashier, customer service."

City	Education	Experience	Knowledge	Gross salary / year
Torun	Bellow H. School	1-2 Years	Basic	119,700 PLN

Senior Specialist

Posted 26 October 2021
Key knowledge and tasks

"Data analysis."

City	Education	Experience	Knowledge	Gross salary / year
Warsaw	Masters Degree	4-8 Years	Advanced	92,200 PLN

Specialist

Posted 15 October 2021
Key knowledge and tasks

"Consulting."

City	Education	Experience	Knowledge	Gross salary / year
Gdansk	Doctorate Degree	1-2 Years	Advanced	89,600 PLN

Service Desk Agent

Posted 18 July 2021
Key knowledge and tasks

"Resolving hardware, software, network issue remotely."

City	Education	Experience	Knowledge	Gross salary / year
Wroclaw	Some College	1-2 Years	Intermediate	76,800 PLN

Dispute Consultant

Posted 26 January 2021
Key knowledge and tasks

"I work for a Polish online auction house, solving disputes between buyers and sellers."

City	Education	Experience	Knowledge	Gross salary / year
Poznan	High School	2-4 Years	n/a	40,700 PLN

Customer Care Specialist

Posted 30 November 2020
Key knowledge and tasks

"Purchasing and sales manager."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bellow H. School	16-20 Years	n/a	85,400 PLN

Business Travel Consultant

Posted 28 November 2019
Key knowledge and tasks

"Assisting Business Travellers."

City	Education	Experience	Knowledge	Gross salary / year
Warsaw	Bachelors Degree	0-1 Year	n/a	50,400 PLN

Team Leader

Posted 15 October 2019
Key knowledge and tasks

"Lead a team of 12 people (performance management, motivation, etc)."

City	Education	Experience	Knowledge	Gross salary / year
Warsaw	Bachelors Degree	4-8 Years	n/a	111,400 PLN

Travel Network Product Support

Posted 11 August 2019
Key knowledge and tasks

"Assistance to travel agents."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bachelors Degree	12-16 Years	n/a	89,700 PLN

Customer Service Specialist

Posted 08 June 2019
Key knowledge and tasks

"Various jobs over the years, in a variety of industries."

City	Education	Experience	Knowledge	Gross salary / year
Katowice	Some College	12-16 Years	n/a	41,700 PLN

Customer Service Agent

Posted 14 March 2019
Key knowledge and tasks

"Profile we look for
Enthusiastic, communicative people that are willing to support our customers
With excellent knowledge of Portuguese and English
Knowledge of additional European language would be a huge plus
Not afraid of facing new challenges or opportunities
With enthusiastic approach to team work and focus on internal and external customers
Knowledge of MS Office applications, especially Excel and PowerPoint is needed
First working experience would be an asset for us."

City	Education	Experience	Knowledge	Gross salary / year
Katowice	Bachelors Degree	1-2 Years	n/a	37,500 PLN

Deal Management

Posted 14 January 2019
Key knowledge and tasks

"Contract management."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bachelors Degree	0-1 Year	n/a	93,800 PLN

Service Desk Afent

Posted 20 November 2018
Key knowledge and tasks

"Replying to calls and emails, creating tickets."

City	Education	Experience	Knowledge	Gross salary / year
Lódz	Bachelors Degree	0-1 Year	n/a	42,300 PLN

Customer Service Specialist

Posted 08 November 2018
Key knowledge and tasks

"I AM CUSTOMER SERVICE SPECIALIST."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bachelors Degree	2-4 Years	n/a	1,057,300 PLN

Junior Bi Specialist

Posted 13 October 2018
Key knowledge and tasks

"Preparation of tools and projects for a vendor company."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	High School	0-1 Year	n/a	112,800 PLN

Service Desk Agent

Posted 12 September 2018
Key knowledge and tasks

"Service Desk Agent - call center."

City	Education	Experience	Knowledge	Gross salary / year
Lódz	Bachelors Degree	0-1 Year	n/a	56,400 PLN

Service Desk Agent

Posted 23 August 2018
Key knowledge and tasks

"Agent - service desk."

City	Education	Experience	Knowledge	Gross salary / year
Lódz	Masters Degree	1-2 Years	n/a	45,800 PLN

Customer Service Agent

Posted 12 July 2018
Key knowledge and tasks

"Be the first contact person for customers, and maintain porfofolio."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bachelors Degree	1-2 Years	n/a	102,500 PLN

Customer Service Manager

Posted 07 June 2018
Key knowledge and tasks

"Customer Service Manager."

City	Education	Experience	Knowledge	Gross salary / year
Gdansk	Bachelors Degree	8-12 Years	n/a	169,200 PLN

Head Of Operations

Posted 02 June 2018
Key knowledge and tasks

"Overall management of back-office operations."

City	Education	Experience	Knowledge	Gross salary / year
Kraków	Bachelors Degree	12-16 Years	n/a	296,000 PLN

CUSTOMER SERVICES / SALARY POLAND

30

114,754 PLN

64,868 PLN

47,300 PLN

Average Salary / Customer Services / Poland

Levels / Customer Services / Poland (Gross PLN)

Gender / Customer Services / Poland (Gross PLN)

Education / Customer Services / Poland (Gross PLN)

Experience / Customer Services / Poland (Gross PLN)

Age / Customer Services / Poland (Gross PLN)

Work Type / Customer Services / Poland (Gross PLN)

Cities / Customer Services / Poland (Gross PLN)

Careers / Customer Services / Poland (Gross PLN)

People's individual salary examples (surveys)

CUSTOMER SERVICES / SALARY
POLAND