CUSTOMER SERVICE MANAGER / SALARY
CAIRO

SALARY SURVEYS

7

UPDATED
May 2024
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AVERAGE SALARY / YEAR		MOST TYPICAL SALARY / YEAR		Gross income Net (after tax) 31.01 EGP = 1 USD
660,596 EGP $21,304 USD		217,056 EGP $7,000 USD		Gross income Net (after tax) 31.01 EGP = 1 USD

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Average Salary / Customer Service Manager / Cairo

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Average salary for Customer Service Manager / Cairo is 660,596 EGP per year. The most typical earning is 217,056 EGP. All data are based on 7 salary surveys. Salaries are different between men and women. Men receive an average salary of 604,658 EGP. Women receive a salary of 998,460 EGP.

Based on education, the highest salaries receive people with Bachelors Degree with salary of 660,472 EGP. The second most paid education level is n/a with salary of n/a.

Different experiences affect earning as well. People with 16-20 Years of experience receive salary of 1,206,215 EGP. Employees with 8-12 Years of experience receive 886,831 EGP.

Levels / Customer Service Manager / Cairo (Gross EGP)

Salary Levels (EGP) per Year	Surveys	[%]
31,000 EGP - 61,999 EGP	0	n/a
62,000 EGP - 92,999 EGP	0	n/a
93,000 EGP - 154,999 EGP	0	n/a
THE MOST TYPICAL SALARY
155,000 EGP - 310,099 EGP	2	100% 28.57%
310,100 EGP - 465,099 EGP	1	71.43% 14.29%
465,100 EGP - 620,099 EGP	0	n/a
620,200 EGP - 775,199 EGP	1	57.14% 14.29%
775,200 EGP - 930,199 EGP	1	42.86% 14.29%
930,200 EGP - 1,085,299 EGP	1	28.57% 14.29%
1,085,300 EGP - 1,240,299 EGP	1	14.29% 14.29%
1,240,300 EGP - 1,395,299 EGP	0	n/a
1,395,400 EGP - 1,550,399 EGP	0	n/a
1,550,400 EGP - 1,705,399 EGP	0	n/a
1,705,400 EGP - 1,860,499 EGP	0	n/a
1,860,500 EGP - 2,015,499 EGP	0	n/a
2,015,500 EGP - 2,170,499 EGP	0	n/a
2,170,600 EGP - 2,325,599 EGP	0	n/a
2,325,600 EGP - 2,480,599 EGP	0	n/a
2,480,600 EGP - 2,635,699 EGP	0	n/a
2,635,700 EGP - 2,790,699 EGP	0	n/a
2,790,700 EGP - 2,945,699 EGP	0	n/a
2,945,800 EGP - 3,100,799 EGP	0	n/a
3,100,800 EGP - 3,255,799 EGP	0	n/a
3,255,900 EGP - 3,410,899 EGP	0	n/a
3,410,900 EGP - 3,565,899 EGP	0	n/a
3,565,900 EGP - 3,720,899 EGP	0	n/a
3,721,000 EGP - 3,875,999 EGP	0	n/a
3,876,000 EGP - 4,030,999 EGP	0	n/a
4,031,100 EGP - 4,186,099 EGP	0	n/a
4,186,100 EGP - 4,341,099 EGP	0	n/a
4,341,100 EGP - 4,496,099 EGP	0	n/a
4,496,200 EGP - 4,651,199 EGP	0	n/a
HIGH SALARIES
4,651,200 EGP - 4,961,299 EGP	0	n/a
4,961,300 EGP - 5,271,299 EGP	0	n/a
5,271,400 EGP - 5,581,399 EGP	0	n/a
5,581,500 EGP - 5,891,499 EGP	0	n/a
5,891,500 EGP - 6,201,599 EGP	0	n/a
6,201,600 EGP - 6,511,699 EGP	0	n/a
6,511,700 EGP - 6,821,799 EGP	0	n/a
6,821,800 EGP - 7,131,799 EGP	0	n/a
7,131,900 EGP - 7,441,899 EGP	0	n/a
7,441,900 EGP - 7,751,999 EGP	0	n/a
7,752,000 EGP - 10,852,799 EGP	0	n/a

Gender / Customer Service Manager / Cairo (Gross EGP)

#		Surveys		AVERAGE SALARY / YEAR
1	Women	1	998,460 EGP
2	Men	6	604,658 EGP

Education / Customer Service Manager / Cairo (Gross EGP)

#		Surveys		AVERAGE SALARY / YEAR
1	Bachelors Degree	7	660,472 EGP

Experience / Customer Service Manager / Cairo (Gross EGP)

#		Surveys
1	16-20 Years	1	1,206,215 EGP
2	8-12 Years	1	886,831 EGP
3	12-16 Years	4	586,053 EGP
4	2-4 Years	1	186,048 EGP

Age / Customer Service Manager / Cairo (Gross EGP)

#		Surveys
1	31-35	2	942,646 EGP
2	36-40	4	638,766 EGP
3	21-25	1	186,048 EGP

Work Type / Customer Service Manager / Cairo (Gross EGP)

#		Surveys		AVERAGE SALARY / YEAR
1	Permanent	4	818,613 EGP
2	Contract	3	449,617 EGP

People's individual salary examples (surveys)

Experience Manager

Posted 07 August 2020
Key knowledge and tasks

"Building and maintaining trustworthy experience with customer. Experience strategy and techniques. My education level is BSc in business administration."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	8-12 Years	n/a	885,400 EGP

Customer Fulfillment Manager

Posted 15 July 2019
Key knowledge and tasks

"•	Leads, motivates and manages two teams of Customer Service (4 Coordinators & 1 Section Head) and production’s operation (30 workers, 1 supervisor & 1 section head) performance and drives their improvement in a daily, weekly and monthly basis according to the applied KPIs (Key Performance Indicators). 
•	Participates in reviews with Operations Director and Perso. Section heads to identify areas of improvement, reviewing KPIs and enhancing overall service quality. 
•	Following the regular first and second lines machinery maintenance with operations and maintenance teams. 
•	Prioritizes and delegates work tasks among the team members. 
•	Ensure all customers’ cards shipments, requests and enquiries are handled promptly and efficiently by the customer service team. 
•	Collaborates with other functions/stakeholders to ensure smooth customer-related process flow. 
•	Conducting quality observation for the team, to identify areas of strengths and improvements. 
•	Coaching CS and OPS teams remotely, verbally and side by side. 
•	Takes an active role in the development and coaching of CS & OPS teams and identifies trainings needed. 
•	Conducting a daily performance dialog with the team to realize exactly where we are standing, where we need to be at, and how. 
•	Serves as an escalation point for Customer Service, internal and external Customers, Operations and other parties. 
•	Arranging for the section heads yearly performance assessment (appraisal). 
•	Conducting required teams trainings. 
•	Administering unit staff annual leaves."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	380,500 EGP

Regional Customer Service Manager

Posted 11 November 2018
Key knowledge and tasks

"Managing the MENA region for CS."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	16-20 Years	n/a	1,205,300 EGP

Customer Relation Manager

Posted 24 July 2018
Key knowledge and tasks

"Manage Customer Relation, complain handling, call center management."

City	Education	Experience	Knowledge	Gross salary / year
Cairo	Bachelors Degree	12-16 Years	n/a	296,000 EGP

CUSTOMER SERVICE MANAGER / SALARY CAIRO

7

660,596 EGP

217,056 EGP